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“Warm and cozy flat in the centre of Newcastle”
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Very good
5 reviews
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Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 4
Newcastle upon Tyne, Tyne and Wear, England

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Very good - based on 5 reviews
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Reviews from our community

Ruthin, United Kingdom
Level 3 Contributor
11 reviews
“Well located, minimal furniture”
Reviewed 26 November 2014 for a stay in October 2014

Well located in the centre of Newcastle, near the train station and only a few minutes walk into the city.. We were 'upgraded' into a bigger apartment, but the lack of appropriate furniture let it down. The sofa wasn't big enough to seat 4, there was only one bedside table in the master bedroom and the 2nd bedroom had no storage at all. The hob was old and all the numbers had been rubbed off the controls so it was real guess work as to which ring was on and what temperature it was set at.
This is marketed as an 'executive apartment', but we feel it needs some money spending on it to bring it up to standard.

Date of stay: October 2014
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
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Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Dec 2014
Dear guest,
Thank you for the review. As mentioned in the previous email, the sofa seats 4, and that's the standard size of sofa that we've ordered from a big famous retailer, which you're the first to complain of not seating 4 people. I find it surprising to be honest. I'd also gently remind you that your original booking was for a smaller (cheaper) apartment that has a smaller sofa as per the photos, hence I'm a bit puzzled you're unhappy about this. We have a dining table with 4 chairs, shelves, small coffee table, TV stand, and a large corner sofa (not this apartment) - almost all shown in the photos, hence I can't understand what you meant by "the lack of appropriate furniture".

The lack of storage in the second bedroom is due to the fact it's a city apartment, and city centre apartments generally lack in size but compensated by brilliant location. Putting in a wardrobe would mean there's not much space to move around but we do have rails for the clothes. Note, this is only for the second bedroom, and the master bedroom is much larger with a built in wardrobe.

The hob's markings have probably come off after constant scrubbings/cleaning - not due to the old age but due to the cleaners using the wrong cleaning products or scrubbing too hard. We'll need to look into this.

In your email, you've also complained about the space. What I did try to point out is that we do have a very large apartment (easily 3 times the size) available in the city centre at the prestigious Centralofts but due to your tight budget, you didn't opt for it. Bear in mind what you've paid is less than a Premier Inn/Travelodge's stay but in a much better and comfortable environment. Hence I would say we are competitive in price, comfort and standard (I myself took the pain to stay at various hotels to judge where we are in terms of standard). I'm sorry you didn't find your stay satisfactory.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014 for a stay in February 2014

Date of stay: February 2014
Travelling group: Other
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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