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“Nice restaurant but we got raw chicken!”

Giggling Squid Stratford Upon Avon
Certificate of Excellence
Cuisines: Thai
More restaurant details
Restaurant details
Dining options: Breakfast, After-hours, Delivery, Reservations
Description: What a characterful town medieval Stratford is! Having a Giggling Squid here gave me the opportunity to put a tourist hat on and do all the things a tourist would. I’ve loved getting to know the area, and am constantly discovering new “favourite” things. We have a very loyal following in Stratford – people have naturally formed a bond with our Thai restaurant and team. The building itself is totally unique; big and beautiful with a long history dating back to Tudor times. Upstairs there’s an old stage that was part of an ancient theatre. Amazing!
Reviewed 2 April 2018 via mobile

Went today on Easter Sunday for a casual visit to see Shakespeare's county from Cardiff. Had pre- decided a day before to eat at Giggling Squid. Partly because my wife and I are big fans of Thai food, and partly because the menu and reviews looked nice!. First impressions the staff looked a bit hassled and some of the servers lacked English speaking skills. We asked about the portion size of something on the menu, and the server was not very clear with his answer. Also, the cutlery on the table was not very clean; had to get a spoon changed. These are minor things. We ordered the pork dumplings, salt & pepper squid, Thai green curry with rice, and a pad Thai. The food arrived in less than 10 minutes of our ordering, which was surprising, but could have been the case because the restaurant was prepared for lunch service, so it did not take much time to put together the dishes. However, the salt and pepper squid was cold, and seemed like it was prepared before. The portion size could have been better for the mains. The starters other wise tasted really good. However, in the main my wife got a piece of raw chicken in her Pad Thai. Serving raw poultry to anyone is extremely dangerous. When we highlighted this to the manager, he agreed and took full responsibility and apologised. This the threw off track our entire lunch experience, which otherwise could have been a good eat out. The manager did not charge us anything for the entire meal, which showed that the staff and management were very customer oriented. I hope this was a one-off case, but was a sore in my probably once in a lifetime trip to Stratford-upon-Avon.

1  Thank Mukul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GigglingSquid, Giggling Team at Giggling Squid Stratford Upon Avon, responded to this reviewResponded 19 April 2018

Hello there,

We aim to keep many of our staff authentically Thai and are glad that you and your wife are fans of Thai food, there is so much to love! We apologise that the first impressions weren't at our usual high standards. The incident with the chicken has been looked into by our team and resolved, we are glad that you are happy with the way this was handled by management in our restaurant.

Please accept our sincere apologies for this incident and that it affected your trip to Stratford-Upon-Avon. If you would like to discuss this further, you can email us on kelsey@gigglingsquid.com. We would like to thank you for your honest feedback and taking the time to let us know about your experience with us in Stratford.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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62 - 66 of 1,072 reviews

Reviewed 29 March 2018 via mobile

We went here for lunch today, the staff were attentive and very friendly. The food cane quickly and was fantastic! Definatley recommend this place and will be returning!

2  Thank SarahD2704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2018 via mobile

First time here on recommendation.

Service excellent friendly staff. Food very tasty well worth a visit. Top class.

2  Thank lowey1878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2018 via mobile

Reasonable food and service spoilt by large noisy groups. Staff indifferent to the noise and manager absent.

Thank pauldouglash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2018 via mobile

When walking past the food looked good.
Ordered soft shell crab to start, chicken green Thai curry, beef jungle curry, noodles and rice. The food was ok typical chain restaurant food, green curry too sweet and the jungle curry a bit bland. We are spoiled by our local Thai restaurant. The staff were excellent.

1  Thank colin g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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