I have been working in Birmingham for at least one night a week for the last 18 months. I have stayed in every hotel in the city centre at some point, and this one is, without a doubt the best. For a start it's the only one in the city centre with a pool. The pool is clean, not big 16m but lovely and warm, and although there are a steady stream of swimmers it's never too crowded.I've used the pool a lot and also the small gym a few times.
It also has the best breakfast in Birmingham in my view with a varied selection of fruit, dried fruit, nuts and seeds plus lovely yogurt and really nice cooked food AND cold meats and cheese etc. They also have a range of proper freshly baked bread which you can cut with a bread-knife. Care has obviously been taken to source premium quality food. Things like big flat mushrooms and proper black pudding. And the scrambled egg isn;t ruined by being diluted with too much milk, dried eggs or breadcrumbs . Some hotels do awful things to scrambled eggs.
The quality of some hotel breakfasts is dreadful now - The Malmaison,for example, used to do a decent cold buffet - but last time I stayed there there was a pitiful display which was very limited with only one kind of muesli and very little in the way of fruit or nuts. And at the Malmaison you have to pay extra for a hot breakfast . For fruit so many hotels now offer that over sweet frozen gloop which seems to be made mostly of blackberries and apples. The Hyatt, on the other hand, give you a great breakfast with so much choice and really good quality food and you get fruit salad with pineapple and pears and skinned fresh grapefruit and orange segments - plus a decent fruit bowl. You can also order omelettes etc.
The staff are also lovely and I have always requested ( and got) a high room. the views are great - although, as with most of Birmingham - your main view is of building work .I have never experienced any noise as I am so high up . They do seem to do a lot of sporting and corporate events but the reception area has never seemed crowded.
Rooms are spotless and , for me, everything has worked - I once had a TV which wouldn't turn on and someone came and sorted it within 5 minutes.
I have had rather more doubtful experiences in many other city centre hotels so after a while I always tried to stay at the Hyatt. And the dining room is a kind of conservatory which has a range of real and lovely plants and trees .. a very nice environment .
