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All reviewsbeefeater restauranthungry horsebeefeater next doorcar parkattached beefeaterlarge sainsburystrain stationvisiting cadbury worldmulti storeyfamily roomovernight parkingmeal dealair congood nights sleeplovely hotelstaff on receptionfew minutes walk
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Reviewed 25 May 2016

For convenience I have stayed at this hotel for most of the last three months. The staff at reception are friendly, but the standard of housekeeping is poor. The carpets are not vacuumed, on several occasions the bed hasn't been made, on one occasion a broken tap wasn't fixed for a week. At the back of the hotel the noise from extractor fans on adjacent roof is excessive. Certainly not the best example of a Premier Inn

Room Tip: Go for front of hotel.
  • Stayed: May 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank timxw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Services at Premier Inn Birmingham South (Longbridge Station) Hotel, responded to this reviewResponded 26 May 2016

Hi Timxw

Thank you for taking the time to review your stay at our hotel.

At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations.

Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated.

Thank you once again for your review.

Elaine King
Premier Inn Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2016 via mobile

Very clean, quiet hotel. Helpful staff, and the price can't really be beaten. We booked quite a few months in advance so the price was very good. The rooms were very spacious and very well maintained. And of course the bed is definitely comfortable as recommended on the adverts.

Stayed: May 2016, travelled with family
Thank Alison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2016

Pleasant and efficient staff, eager to help. Rooms were large and very comfortable. Food was good but breakfast staff were under a lot of pressure due to numbers eating (it was a bank holiday weekend so hotel was very busy).

  • Stayed: May 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GMCOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2016

Just stayed for a week at this premier Inn it is what it is but I can't fault it I've been all over the world but the service I got here from all the team in the beefeater restaurant was second to none I've never come across staff so helpful and focused on their customers nothing was hard work for them even though they were very busy thanks to all the staff you were great

Room Tip: Get the meal deal
  • Stayed: April 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank Adrian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2016 via mobile

Nice new hotel but short on staff restaurant food for breakfast was good quality however dirty floors from night before and cleaners in restaurant while eating!
Room was spacious but not very clean for £70 per night should be a lot better and car park 10 minute walk in rain and extra

Stayed: April 2016, travelled on business
Thank Mralanwilliams S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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