One of the better 3* inns. Hubby & I attended a wedding at the Norfolk Arms & booked a room for the night.
Pluses:
-Really, truly friendly & helpful customer service (even when the staff were unable to help).
- Lovely, spacious bedroom (#20), with comfy American king-size bed & plush pillows. Great view over the town thru sash windows.
- Food is simple, nothing fancy, but extremely well cooked & presented.
- Room service a plus!
- Loved the history & rambling architecture.
Cons:
- A lift is absolutely needed! Our room was on the top (3 1/2 flights of stairs), and being semi-handicapped I struggled.
- No air-con in bedrooms. Our room, on top floor & facing SW, was roasting hot. The requested fan did help, but sleep still difficult.
- The worse ensuite bathroom ever! So small and narrow, that we barely could fit in it. Awful decor, dark & dingy... and just too old. And old not in a charming way. This needs sorting pronto. At £200/nite, one expects a proper sized bath/shower room nicely decorated and lit well.
Overall: A very pleasant overnight stay. Would recommend.
Hint: Room 20 is over the Ball/Event room. If not attending an event there, make sure there is no evening event the night(s) staying if in that room. The sound from the ball room is deafening!