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“Lovely setting and food”

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Hilton Avisford Park
Ranked #5 of 7 Hotels in Arundel
Reviewed 16 August 2017 via mobile

Can't fault any of the staff, although the bar did need at least one more. Stayed for one night in a deluxe room. Room a little dated but spacious.
Had dinner and breakfast found the cooking standards to be very good.
Didn't get chance to try leisure facilities.
Very nice hotel and with bedroom upgrades would be excellent.

Stayed: August 2017, travelled as a couple
Thank debsywalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avisford_Park, General Manager at Hilton Avisford Park, responded to this reviewResponded 5 weeks ago

Dear debsywalker

Thank you for your review of Hilton Avisford Park following your recent stay.

We were delighted that you had an enjoyable overnight stay in a deluxe room. Regarding the standard of décor; as part of our on-going programme of maintenance at hotel level, we have just completed the replacement of curtains in our bedrooms and are now focussing on the replacement of bedroom carpets which will be followed by improvements to the corridors.

We were also pleased that you enjoyed your dining experiences and our team members provided a good level of service. Your feedback regarding bar staff has, however, been passed to the relevant manager to ensure there are sufficient team members available at all times.

Thank you once again for your positive feedback. We do hope we will have the opportunity of welcoming you back again for a further stay so that you can try out some of our extensive leisure facilities.

Kind regards


Iain Pollock
General Manager
Hilton Avisford Park

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50 - 54 of 2,088 reviews

Reviewed 16 August 2017 via mobile

3 course meal for 2 for just £30.00 if you have a taste card. We have had two excellent meals saving 50% by using a tastecard. Nice location and restaurant overlooking gardens. For £30 good value- not sure I would feel the same if paid full price. Did not give 5 star review as I do not like an automatic service charge added to the bill of 8%- you can have it removed but I will tip well for good service if appropriate.

Stayed: August 2017
Thank kerry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avisford_Park, General Manager at Hilton Avisford Park, responded to this reviewResponded 5 weeks ago

Dear kerry A

Thank you for your review of Hilton Avisford Park following your recent visit.

We were delighted that you appreciate our beautiful location and have enjoyed two excellent meals in our Cedar Restaurant. We have noted your feedback regarding the optional service charge, recognising that our guests have a choice of what level of gratuity they wish to offer if they consider it appropriate.

Thank you once again for your positive feedback. We do hope we will have the opportunity of welcoming you back again for a further visit.

Kind regards


Iain Pollock
General Manager
Hilton Avisford Park


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

The Hilton Avisford Park,Arundel is set in the countryside in West Sussex.It is convienient for Chichester,Arundel,Bognor ,Littlehampton,Worthing.The hotel has an inside and outside pool.Would recommend a De-luxe room .It has pleaseant public areas.No lifts.Food is very good.Staff pleaseant and helpfulRoom corrdors and stairs looking bit tIred.Would go back again.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank BJ1354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avisford_Park, General Manager at Hilton Avisford Park, responded to this reviewResponded 5 weeks ago

Dear BJ1354

Thank you for your review of Hilton Avisford Park following your recent stay.

We were delighted to read that you had an enjoyable stay and found our location ideal for exploring local places of interest. In addition to having an indoor and outdoor pool, we are fortunate to have a wide range of other leisure facilities including sauna, steam room, beauty treatment rooms, tennis courts, squash court, putting, croquet, boules, table tennis and on-site 18-hole golf course.

Regarding the overall standard of décor; as part of our on-going programme of maintenance at hotel level, we have just finished replacing the bedroom curtains and are now focussing on the replacement of bedroom carpets and improving the corridors. Whilst we do not have a lift, as stated on our website, there is always a member of the team to assist with luggage if required and we trust this service was made available to you.

We pride ourselves on being a friendly and professional team and were glad to read this was your experience. We were also glad you enjoyed your dining experience.

Thank you once again for your positive review. We do hope we will have the opportunity of welcoming you back again for a further stay.

Kind regards


Iain Pollock
General Manager
Hilton Avisford Park

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Reviewed 14 August 2017 via mobile

Visited with family group for dads 70th birthday weekend. We have been to this hotel over the years hence my dad wanted to come back. We had a great weekend but my feedback is as follows ...
On the plus side ...
1) the hotel allows dogs which is really cute!
2) we had children. The weather was good this weekend and the outdoor pool, tennis course, croquet, putting green and outdoor chess and table tennis were a hit as was just running about in the garden. It's fun for kids and you feel they are welcome.
On the negative
1) the hotel bedrooms desperately need refurbishment. They are very dated! It would be a shame if they refurbed them and didn't allow dogs! But I think they shouldn't let the hotel go too far under, hopefully a refurb is planned soon.
2) the pool policy is 1 adult per 2 children under 16 in the pool. This I can live with. What I don't agree with is the adult needing to be in the water too. If my children were drowning obviously I'd jump in, but I think this is over zealous. This is about Hilton covering themselves but it's not sensible. My children swim in many places with me supervising them from the poolside, I've never been told I need to be in the water too. I found this very frustrating.
3) there were two weddings at the hotel on the Saturday. It's fun to see the wedding guests. It's a bit odd when you're walking through the bar and a wedding is happening around you! I felt a bit like I was intruding but we had also paid to stay there. It wasn't a massive problem but I felt the staff were over stretched. Service at the bar is very slow and it takes ages to get served.
4) finally it's not cheap. A packet of crisps £1.50. I can't remember the other prices but all adds up.
If the weather is nice the hotel is fun with kids. It is relaxing. We went to Arundel for a grown up meander in the shops, and Littlehampton nearby was well wort a visit with children to go crabbing. Some crazy golf, beach etc.
I would go again, it's just a shame the hotel rooms don't match the expectations and the pool policy is over the top!

Stayed: August 2017, travelled with family
Thank childfriendlyhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avisford_Park, General Manager at Hilton Avisford Park, responded to this reviewResponded 5 weeks ago

Dear childfriendlyhols

Thank you for your review of Hilton Avisford Park following your recent stay.

We were pleased that you had an enjoyable stay with us for a special birthday celebration with your family. Regarding the overall standard of décor; we have just replaced all the bedroom curtains and are now replacing the carpets. We will then focus on the corridors. We have also very recently purchased new furniture for the lounge as well as additional relaxation furniture in the garden.

Your feedback has been noted regarding the pool policy, however, we are governed by Health & Safety guidelines.

We are a very popular venue for weddings and other functions and we apologise that the service during your stay was slow; your feedback has been passed to the relevant departmental manager for review to ensure there are adequate staffing levels at all times.

On a positive note we were delighted that the weather was kind to you and you were able to enjoy the grounds and some of our extensive leisure facilities. We were also pleased that you found our location convenient for exploring local places of interest.

Thank you once again for your review. We hope to have the opportunity of welcoming you and your family back again for a further stay.

Kind regards


Iain Pollock
General Manager
Hilton Avisford Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

We stayed in the Garden Lodge and had two rooms both spacious and comfortable although it would benefit from a little tlc in places.
There were a lot of options for entertaining the children with pool(s) table tennis, putting, petanque and others.
We ate in the restaurant and whilst there was a delay with our food the dining room was panelled old school and nice.. People actually made an effort to dress for dinner The food itself was very good and even the childrens menu was attractive. e thought the one, two or three course option very good value. Wine soon jumped up in price but the standard sauvignon went down easily There was also a bar meal menu with further options. There was one member of bar staff who was very good in that when we sat at a vacant but messy table he came immediately cleared it all thoroughly, wiped everything and vacuumed all around.
It was a little out of Arundel itself but fine for us. I only wish I had an opportunity to play the golf course as it looked inviting.

Room Tip: Ask for updated room
  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank Chinaplate1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Avisford_Park, General Manager at Hilton Avisford Park, responded to this reviewResponded 17 August 2017

Dear Chinaplate1

Thank you for your review of Hilton Avisford Park following your recent stay.

We were delighted that you had an enjoyable stay with us and found the accommodation spacious and comfortable. We are fortunate to be situated in beautiful surroundings with a wide range of leisure facilities including indoor and outdoor pools, tennis courts, squash court, sauna, steam room, beauty treatment rooms, table tennis, putting, boules, croquet and on-site 18-hole golf course - we were glad you were able to utilise some of them during your short stay.

We were also glad that you enjoyed your dining experience in the Cedar Restaurant and found the various menus provided you and your family with sufficient choice. We have noted your feedback regarding the wine prices; these are set by Head Office rather than at hotel level.

As we pride ourselves on being a friendly and professional team, we were glad to read this was your experience.

Thank you once again for your very positive review; it is always a pleasure to receive such feedback which has been shared with the team. We do hope we will have the opportunity of welcoming you and your family back again for a further stay when perhaps you might have opportunity to try the golf course.

Kind regards


Iain Pollock
General Manager
Hilton Avisford Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Avisford Park

Address: Yapton Lane | Walberton, Arundel BN18 0LS, England
Phone Number:
Region: United Kingdom > England > West Sussex > Arun District > Arundel
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Arundel
Price Range: RM391 - RM856 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Avisford Park 4*
Number of rooms: 140
Official Description (provided by the hotel):
Hilton Avisford Park, Arundel, a grand Georgian manor house is set in 89 acres of beautiful Sussex parkland. There are excellent transport links to the hotel; proximity to London Gatwick Airport and Southampton Airport and rail links direct to London.The hotel has 140 well appointed bedrooms and an array of leisure facilities including indoor and outdoor (seasonal opening times) heated swimming pools, sauna, steam room, tennis courts, squash court, putting, croquet and beauty rooms offering a range of Elemis treatments and products.There are also various function rooms ideal for weddings, christenings and family gatherings or business events catering for 2 to 550. ... more   less 
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Also Known As:
Hilton Avisford Park Hotel Arundel
Hilton Avisford Park Arundel
Hilton Arundel
Arundel Hilton

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