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“Above and Beyond”
Review of Castlebank Hotel

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Castlebank Hotel
Ranked #2 of 2 Hotels in Conwy
Certificate of Excellence
Reviewed 19 September 2017 via mobile

What an excellent hotel!! We visited for just one night as a family of 4 with 2 young children. We felt very welcomed which doesn't always happen when travelling with young kids. The location of the hotel is excellent, car parking is ample. Our room was very comfortable and our breakfast was delicious. And at a very reasonable price.

However the thing that has impressed me the most - our daughter left her bedtime blanket at the hotel when we came home and she was distraught. It took one phone call to the hotel and it was posted to us that day first class. I think this goes above and beyond, and we are very very grateful! Thank you Castlebank Hotel - we will be back!!

Stayed: September 2017, travelled with family
Thank Katy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (468)
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10 - 14 of 468 reviews

Reviewed 25 August 2017

Fabulous quaint hotel have always loved it for quality and comfort for business. Loved to spend time here as a base for a short holiday....
Thanks to a Henrique & Jo for making our stay such a pleasure.

Room Tip: Room one and three ....
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  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank sharon190737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

Henrique and Jo were the perfect hosts and nothing was too much trouble and the service was excellent. We booked two family rooms and a double to take our two grandsons for a 3 day stay and everyone adored the rooms that were decorated in a quirky individual style and everything that you required was on hand.
Breakfast was delightful and served piping hot.... and my grandson said that Henrique's breakfast were the best (usually cooked by Jo)
The location was excellent! The hotel had its own car park which was brilliant. Just a short walk into beautiful Conwy and depending which room you had you had a view of the castle.
The family consisted of 6 adults and two children and we all love the hotel and will definitely return again.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank lyndaoneill2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017

Very nice place with great owners, good breakfasts, and nice rooms in a big, old house that's been converted to a hotel. Very well situated to visit the town and/or Conwy Castle. Two warnings: finding the hotel parking lot, even though it's right across the street from the castle, seems to be a problem with most GPS devices. We wandered all over the place before finding it almost by accident. Just below the hotel is one of the public parking lots for the town/castle. You have to enter that lot, then go all the way thru it almost to the back, then turn left (uphill) into their small lot. Out on the street there is only a small sign noting that this lot is where one needs to enter to get to the hotel--so small that we missed it at least twice. Also, the hotel is on the side of a hill and it's a climb to get up to the front door. All in all, definitely worth staying here if you are in the area.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2017

This was my favorite hotel on our trip. A charming hotel in an ideal location: just outside the ancient city walls, so quiet, yet everything in town is a short walk away. We had room 8, a triple room. It's a garret room, with a great view of the castle. The beds were a bit old, but that was our only complain. The proprieter was very friendly and helpful. Everything in the room worked well. Breakfast was generous and excellent. The hotel includes a nice lounge where we spent some evening time. The hotel has its own parking lot, and parking is free (go through the paid public parking and turn left/up hill to get to it).

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Russell O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Castlebank Hotel

Address: Mount Pleasant, Conwy LL32 8NY, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Conwy
Bar / Lounge Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Conwy
Price Range: RM407 - RM468 (Based on Average Rates for a Standard Room)
Number of rooms: 9
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Also Known As:
Castlebank Hotel Conwy, Wales

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