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“Good evening”

Bella Italia Cardiff Bay
Ranked #255 of 1,327 Restaurants in Cardiff
Price range: US$10 - US$23
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Dinner, Reservations
Description: Bella Italia have over 100 Italian restaurants across the UK serving pizza, pasta, Italian classics and more, made with ingredients from Italian-family producers.
Reviewed 2 weeks ago via mobile

Came here on good Friday for a meal, was nice food however after exploring Cardiff Bay further over the weekend there is a lot nicer restaurants else where. The staff were friendly and attentive however there was a horrible smell of drain pipes through the whole meal which was very off putting when eating. We both ordered pizza which was too a food standard.

Thank Francesca E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 17 of 531 reviews

Reviewed 3 weeks ago via mobile

I was looking forward to going to Bella Italia to celebrate my boyfriends birthday as I have been to the one in Cardiff Central and thought it was fab (this was no comparison). When we arrived at the restaurant we were told that there might be up to an hour wait for our food as they'd just had a table of 12 walk in, understandable, we were fine with that. They asked if we'd like to sit inside or out and suggested we sit outside as it would be quieter which we thought was fine (big mistake).

After being given our menus we had our order taken which wasn't particularly friendly and seemed quite rushed. We ordered bread as a starter as we thought it would be nice to have while we waited. The bread took 40 minutes to come out and this was only after my boyfriend asked a waitress who seemed very stressed that "everyone kept asking her things". When we finally got the bread a different waitress who was pleasant told us that she'd asked the kitchen to bring our mains out straight away as we'd been waiting ages. We told her that we wanted a bit of time between the starters and the mains seeing as we only ordered the bread because we thought we'd be waiting a while for the mains.

If you do decide to go here do not sit outside! We felt very much like we were an inconvenience and that we were out of site out of mind. The restaurant wasn't very busy and there were only 3 other tables outside where we were. We enjoyed the food but even after the plates were collected and we'd said we didn't want anything else, they still didn't come back and check on us to see if we wanted the bill or anything. There were people queuing at the door to be seated who weren't being acknowledged by any of the waitresses, walking past but not making eye contact. We ended up leaving the money on the table as they didn't seem to want to take the payment? I dread to think the service you'd get if it was actually busy.

Thank Cara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Cardiff Bay, responded to this reviewResponded 2 weeks ago

Hi Cara,

Thanks for your feedback. Happy Bella-ted Birthday to your boyfriend, we are sorry the celebration wasn't one we'd have expected. Here at Bella we pride ourselves on our personal, friendly and perfectly paced, service standard. We are sorry that this didn't seem to be the case during your visit and we will ensure that the Area Manager checks that our highest standards are being met and that our floor team are serving with their usual Bella charm.

In the meantime, if you would like to follow this up with us directly, please feel free to contact us at, social@bellaitalia.co.uk

We hope we get a second chance to welcome you back so we can show you our true standards soon.

Ciao for now,

Bella Italia.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Very good food at a fair price
Our service from Ivette was top quality
Very close to our accommodation and so handy for cinema goers and 10 pin bowlers

Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Staff very friendly and excellent service. Same cannot be said for the food tho. Ordered 2 different starters to be told they didn't have them. Same again for desserts ordered 2 types and again told they didnt have them. Had create your own pizza for main had 4 pieces of chicken and 4 slices of pepperoni on it. Very very poor for the price. Do not order pizza from here as the price you pay is a total rip off be better going to your local asda and make your own they are a much better pizza, selection and taste. Very disappointed especially having visited bella italia in cardiff town centre. My advice go to bella italia in town centre knocks spots off cardiff bay 1.

Thank O5599QBpaulc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Lovely meal at Bella Italia, excellent food made even better by the friendly and attentive customer service received from Ivett. We would deffinatley recommend a visit, and hopefully you will be served by Ivett.

Thank Hayley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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