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All reviews two double beds early check spent one night biscuits good size four poster bruce
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Reviewed 18 September 2017

7 of us went today for my 75 year lunch. A little cool on arrival but soon warmed up be the pleasant service and the fantastic food. Beautiful and huge portions, my 17.5 stone son was beaten. Food, one bottle of wine, 6 pints and soft drinks, £126.05. Beat that if you can

Date of stay: September 2017
  • Trip type: Travelled with family
    • Cleanliness
    • Service
Thank robert c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian C, Manager at Caledonian Hotel, responded to this reviewResponded 27 September 2017

Hi Robert

Delighted that you enjoyed your visit to our restaurant, especially on the event of your 75th birthday. We believe that we offer the best value in town for lunch in terms of the quality of food, service and cost and hope you can visit again soon.

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Reviewed 4 September 2017

The hotel was ok and room was small but adequate. Were asked at check in to advise what time we wanted breakfast the following morning and to make our choices and hand in before 9.30pm that night which we did however when we arrived for breakfast there were no tables available for us and they had to make one up in a separate room. Also, you could help yourself to a buffet breakfast minus fried eggs that we had requested. Not sure whey they bothered asking us for the info as clearly they didn't use it ! The staff were very scarce and no one was on hand to check us out. Disappointing ! Would certainly go back to Dumfries but would not stay here again. I will say something positive - the food/breakfast was good.

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Gillian G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian C, Manager at Caledonian Hotel, responded to this reviewResponded 4 September 2017

Very sorry to learn of your experience at breakfast. You should have been offered an explanation as to why certain items were not available and a table should have been prepared for you in advance. I am glad that the breakfast items you did have were good.

We are in the process of recruiting additional staff for the hotel which should help eliminate the problems regarding breakfast service and checking out but again apologise that it affected the enjoyment of your stay.

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Reviewed 31 August 2017 via mobile

Called in here with my husband one evening after where we were going to go was fully booked and it was a fantastic find!! The food was exceptional and the service was second to none. My sister and her husband came to visit us whilst my son was also visiting from Australia and the obvious choice for dinner was 'The Caledonian' once again our food and the service was perfect!! Highly recommend this place.

Date of stay: August 2017
Trip type: Travelled with family
Thank Jean H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian C, Manager at Caledonian Hotel, responded to this reviewResponded 4 September 2017

Delighted that you so enjoyed the food and service at our restaurant. We are continually seeking to improve the dining experience for our customers and your recommendation is well appreciated. We would obviously love to welcome you back to try other dishes from our menu.

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Reviewed 21 August 2017 via mobile

After a small hiccup in the kitchen, which saw our meal served with baby potatoes instead of the advertised mash, mash was served as a side as quickly as possible with regret and apologies. Staff also offered an 'on the house' drink as apology.
Meal was very enjoyable, and staff were attentive and polite.

Date of stay: August 2017
Thank G587DHsandrah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian C, Manager at Caledonian Hotel, responded to this reviewResponded 4 September 2017

Sorry that your meal was not quite as ordered but glad that staff quickly resolved the matter to your satisfaction and did not appear to affect the enjoyment of your meal.

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Reviewed 25 July 2017

We visited this hotel purely to dine. We were staying in a sister B&B and could receive a discount for dining here. We were not disappointed the food reasonably priced, delicious and well presented . Staff were friendly and efficient . All in all a good well worth a visit.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Service
Thank Jock-Paddy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian C, Manager at Caledonian Hotel, responded to this reviewResponded 26 July 2017

Many thanks for taking the time to review our restaurant. We are delighted that you enjoyed our food and staff service met with our usual high standards.

We hope you get a chance to sample our extensive menu again and would always welcome any feedback.

Kind regards

Ian

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