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Grassmarket Hotel
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Reviews (2,340)
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2,074 - 2,079 of 2,340 reviews
Reviewed 29 January 2012

Room VERY Basic and TINY.Wouldnt recommend if you are in any way claustrophobic.We were in the old part of the building which as cold.Managed to sneak a peak of the rooms in the new part of the building and they looked the business.If I had a chance to upgrade I would have done it in a flash.Excellent location and would use this hotel again for that reason.I would only stay there if I could secure a refurbished room in the new part of the building.We got our stay at a great price hence the small room.All in all a great weekend and you get what you pay for!

  • Stayed: January 2012
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Thank Bestmanbroon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fraser H, General Manager at Grassmarket Hotel, responded to this reviewResponded 30 January 2012

Dear Guest,

Thank you very much for your recent comments regarding your stay with us.

I am sorry that you felt the room was not big enough for you. Our reception desk is staffed 24 hours a day, and our team are passionate about ensuring our guests have the most enjoyable stay possible. They will try to resolve any issues immediately.

I am really pleased that you liked the look of our new rooms. Please don't hesitate to contact me the next time you are visiting Edinburgh, and I will ensure that you get one of our new rooms.

Kindest regards,

Fraser Henderson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2012

This is a clean and basic hotel, with friendly and helpful reception staff in a great location. Our room was spacious and comfortable, basic facilities but all you need to sleep in. The adjoining pub serves a great Scottish breakfast. Grassmarket is a lively and fun part of Edinburgh to stay in.

  • Stayed: January 2012, travelled with friends
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1  Thank AnnaJH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fraser H, General Manager at Grassmarket Hotel, responded to this reviewResponded 30 January 2012

Dear Guest,

Thank you very much for your kind comments regarding your recent stay with us.

I am really glad that you had a nice time and hope you can come back and visit us again very soon.

Kindest regards,

Fraser Henderson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2012

we booked this hotel for a new year visit to scotland.
The hotel is very shabby and in need of urgent redecoration - we stayed 3 nights, the first night was £55 between two, the subsequent two nights were £65 each - whilst i appreicate it was new year so premiums were added i think we were massively overcharged for the price of our room. we had a number of complaints.
1. Our shower barely worked (although after complaining this was fixed, although still not a power shower)
2. hot water came out of both the hot tap and the cold tap, despite complaining about this on numerous occasions it was never fixed. cleaning your teeth in hot water is not nice.
3. the tv only had two channels, despite the website saying all rooms had satellite tv
4. we were on the third floor - accessed by stairs, despite the website saying all rooms are easily accessible by elevator
5. there was no hairdryer in our room, despite the website saying all rooms had hairdryers (we did get given one after requests to reception)
6. the bedroom window didn't open
In addition to the above the room was shabby, with carpet not fitting to the skirting boards, mould in the bathroom, mismatching taps, stains on bathroom floor, curtains/nets which were not fitted properly and had holes in.
On the positve side, the location was great and one of the girls on reception (lizzie?) was really helpful.

  • Stayed: December 2011, travelled with friends
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1  Thank BethanCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fraser H, General Manager at Grassmarket Hotel, responded to this reviewResponded 19 January 2012

Dear Guest,

Thank you very much for your recent review of our hotel. I am sorry that the hotel did not meet your expectations on this occasion. I really appreciate the points you have made and we have ensured that they are rectified so that there are no repeat issues. I am really pleased that Lizzy was helpful during your stay. We are currently undertaking a major refurbishment at the Grassmarket and the change will be quite magnificent. Please don't hesitate to contact me directly for future accommodation needs in Edinburgh, and allow us to redeem ourselves and see the difference for yourself.

Kindest regards,
Fraser Henderson

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Reviewed 4 December 2011

Although the staff were very helpful and accommodating, we didn't feel that the hotel was very good value for money. I am not very familiar with hotel prices in Edinburgh, but this hotel did not compare well to similar priced hotels in Central London. Our room was very shabby, with a bathroom door that would not close properly, broken locks and furniture, worn carpet and generally very poor state of decoration. Location was good, but would not stay here again.

  • Stayed: December 2011, travelled with friends
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Thank Katie-Keith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fraser H, General Manager at Grassmarket Hotel, responded to this reviewResponded 9 December 2011

Dear Guest,

Thank you very much for your comments regarding your stay.

I am glad that you found the staff very freindly and helpful during your stay. Our staff work extremely hard on ensuring that they are delivering the best service.

I am sorry that the room was not up to the required standard. I have passed your comments on to our maintenance team who have actioned these issues and rectified.

The hotel is undergoing a major refurbishment and I hope that the next time you visit Edinburgh you will give us the chance to redeem ourselves and see the improvements since your last visit.

Kindest regards,
Fraser Henderson
General Manager

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Reviewed 26 November 2011

Jackie and June stayed this week so central we saw all main sites in 24 hours .Lovely staff helpful attentive ,cheerful, friendly did not want to leave .10 mins from station.
Value for money very reasonable rates .
We hope to return to see the galleries and museums that are nearby

Room Tip: Call hotel direct. Some rooms do not have lift access.
  • Stayed: November 2011, travelled with friends
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1  Thank jameshale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fraser H, General Manager at Grassmarket Hotel, responded to this reviewResponded 1 December 2011

Dear Guest,

Thanks for taking time out to review our hotel.

We are all so pleased that you enjoyed your stay with us, thanks for the very kind comments.

We look forward to welcoming you back next time you are in Edinburgh.

Kindest regards,

Fraser Henderson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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