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FLB
Claremont, California

This Hotel was Overrated

3.0 of 5 bubblesReviewed 4 weeks agovia mobile
We did not think this place was all that it was made out to be. The decor was old fashioned. The location of the hotel and view of the golf course were the positive features. Our room was comfortable however there is only a bathtub/shower and the tub was so deep that both of us needed the other to get out of the tub. The amenities in the room were nice as well. We did not think the food was very good, below the standards of what this type of hotel should have. Maybe it is because it is so large and they have many groups coming that it is that way.
Date of stay: May 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack Ewan, Guest Services / Front Office at Old Course Hotel Golf Resort & Spa, responded to this review
Responded 2 weeks ago
Dear FLB,

Thank you for your review of your visit to the Old Course Hotel, Golf Resort & Spa.

I am disheartened to hear that there were many aspects of the resort that did not meet your expectations.

I will certainly share your feedback with the relevant managers throughout the resort.

Sincerely,
Jack - Manager on Duty
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,222)
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Traveller rating
1,650
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6 - 11 of 2,222 reviews
Reviewed 4 weeks ago

Waited all year to visit old course and stay at the hotel. Gold got delayed due to fog so checked in at 9. Room nice service and check in atrocious

No food or service offered after 9PM

Front desk not helpful

No help with transportation

Very disapoonting

Date of stay: May 2024
Trip type: Travelled with friends
Thank Passport10691183143
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack Ewan, Guest Services / Front Office at Old Course Hotel Golf Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Passport10691183143,

Thank you for taking the time to review your most recent stay at the Old Course Hotel, Golf Resort & Spa.

I am disappointed to hear that you felt you had not received the level of service the resort is known for, rest assured I will be raising your points with the relevant management.
I must also apologise as there seems to be a miscommunication from the information given at check-in, our Food & Beverage outlets within the resort on the 4th floor are open for dinners to utilise, the last sittings for both the Road Hole Restaurant and the Swilcan Loft is 21:30 nightly. The only exception to this would be our Road Hole Bar that offers food service between the hours of 1200noon and 18:00 daily. In addition, we also offer all our guests 24/7 room service, guests can also enjoy this food in the Library adjacent to the reception area should they wish.

Our dedicated Concierge team are available 24 hours a day to assist with any queries including transportation and our Golf Stewards can be found beside our Pro-Shop to shuttle players to local courses from 07:00-20:00.

Once again, thank you for taking the time to leave a review, it is only with feedback like yours we can understand areas of growth needed.

Sincerely,
Jack - Manager on Duty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2024

The resort is wonderful. The staff is so friendly and helpful. The course is beautiful; the spa is so relaxing; the food was wonderful!

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sandi M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack Ewan, Guest Services / Front Office at Old Course Hotel Golf Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear sandim2019,

Thank you for your glowing review of your visit to the Old Course Hotel, Golf Resort & Spa.

Ensuring all of our guests leave us with fond memories is at the very heart of what we stand for. I am delighted to hear that you enjoyed many aspects of your visit.

We hope to welcome you back in the future.
Sincerely,
Jack - Manager on Duty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2024

Spent the day at the spa with my friends. I had the 25 min facial and 25 min massage. Anna my therapist was excellent. Everything I asked for, she did. The one course lunch was included in the deal and was very good. Food lovely and fresh! I would consider going back.
Thank you Anna xx

Room tip: Did not stay as it was a spa day
Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Thank Else68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack Ewan, Guest Services / Front Office at Old Course Hotel Golf Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Else68,

Thank you for your glowing review of your visit to the Kohler Water Spa, I am so pleased to hear you had such a fantastic experience.


I will certainly pass on your kind comments to the wider team, and to Anna directly, who will be as delighted as I am with your comments.

We hope you continue to enjoy the resort for many years to come.
Sincerely,
Jack - Manager on Duty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2024 via mobile

Went to the the road hole restaurant last night. The only thing that was good was the view. The food was absolutely dreadful.
The oysters were not chilled - a bad sign straight away😩 no shallots or accompaniments we had to ask and when we asked they seemed to be unaware of what comes with oysters. So surprised at being asked they brought balsamic vinegar 😬😬😬
My daughter and I had the cote de boeuf - suffice to say it was grey in colour. Quite sad for a hotel of this quality. No wonder it was quiet.
We won’t return!

Date of stay: April 2024
Trip type: Travelled with family
Thank scottymac216
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack Ewan, Guest Services / Front Office at Old Course Hotel Golf Resort & Spa, responded to this reviewResponded 2 May 2024

Dear scottymac216,

Firstly, I would like to thank you for your honest feedback regarding your most experience at the Road Hole Restaurant, it is only with honest reviews like yours we can understand and appreciate areas of growth, we are constantly evolving and retraining to meet the expectations of your guests and to provide each and every guest with the levels of 5* hospitality the Old Course Hotel, Golf Resort & Spa are known for.

I have passed your details to our F&B Director, Mario, who has already been in contact with you to discuss your experience further and to convey his apologies.

We do hope in time we will be able to welcome you back to the resort in the future.
Sincerely,
Jack - Manager on Duty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2024

What a view of the course 😍 👌 Smashing! Plus service is impeccable, food is really good as well. The time we walked in, till time to go, all went well. Plenty of choices, we enjoyed every bite. Eating, drinking with that golf course view....what more do you need? Thank you! 😊

Room tip: 4th floor gives you a grand view of the golf course.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank uchi O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack Ewan, Guest Services / Front Office at Old Course Hotel Golf Resort & Spa, responded to this reviewResponded 12 April 2024

Dear uchi0,

Thank you for reviewing your recent experience at the resort.

I am thrilled that you enjoyed everything from service and location to the food. I will pass your kind words onto the team who will be delighted, and we look forward to welcoming you back to the Old Course Hotel, Golf Resort & Spa.

Sincerely,
Jack - Manager on Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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