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Reviewed 20 November 2017

My husband and I stayed at The Lorne Hotel as part of a pre-booked family group in Glasgow for a family party. The family members that had booked the hotel had stayed previously and felt this was the best option for our needs.
The hotel doesn't have it's own dedicated parking but, from viewing TA in advance, we had organised a private space nearby using JustPark - this saved us the hassle of having to check meters etc. all weekend, and probably worked out cheaper. Maybe the Hotel should come up with some form of reciprocal agreement - especially at peak times (this weekend is 5 weeks from Christmas, John Bishop on at the Hydro and Rag n Bone Man on at the O2, so parking could have been a nightmare!) Our family members who had been before reassured us they had not issues previously but we booked to be on the safe side.
The entrance to the hotel is fairly standard but once inside you are greeted to a very modern and clean set up, with large couches, seating areas, 2 restaurants and a bar all on the ground floor. Despite one of those restaurants being an award-winning Indian, there weren't any residual food odours from either restaurant, and the large bathrooms on the ground floor were spotless and very well appointed.
Check-in was quick and easy (despite it being Saturday afternoon and several large groups checking in). One of the 2 lifts was out of order unfortunately but, as we were only on the second floor we elected to take the stairs. We had been given room 209 and, despite being near the lifts, we weren't bothered by too much noise. There was some noise from adjacent rooms and the room above but nothing you wouldn't experience in any other large city centre hotel. The ceiling was in some need of TLC, with access hatches and areas of previous damage/repair being very obvious. Someone had also attempted to use pink silicone sealant to repair the holes in the bathroom tiles where a previous shower mount had been installed.
Furnishings were of a decent quality and the room was clean, although I agree with some other reviewers that the mattress had seen better days. The mirror fronted furniture was spotless (something even some 5 star hotels I've been in never seem to manage). Other reviewers have commented on the opaque glass panel between the bathroom and the bedroom. Our room had such. Now, we have stayed in other hotels with this similar design feature, but it appears the designers in The Lorne were familiar with the look, but not the practical elements behind this feature. To have the panel between the bathroom (shower wall) AND the bedroom, and still maintain privacy, there needs to be a light source on BOTH sides of the glass. Unfortunately in this case, as soon as the shower curtain was pulled across, the light inside the bathroom was obsured, and we treated each other to a re-enactment of the opening credits of 'Tales of the Unexpected'! This isn't too bad if you're staying with you significant other BUT be warned if you're sharing with a friend or other family member - you may be treating them to a floorshow they weren't prepared for! The bathroom also had a tendency to flood as the shower curtain did not sit over the gap between bath and wall. We didn't detect any damp smells or damp itself, but were aware others in our party (room 219) were particularly bothered by the issue. Our extractor also appeared to be on the blink.
Having unpacked our bags, we returned downstairs to meet the rest of the party in the Bilberry Cocktail Bar. Standard drinks and cocktails here were the usual city centre price (maybe slightly less), but came with nice finishing touches, like fresh cold berries in my cider. We returned downstairs later to have a few cocktails prior to going to our party elsewhere - the cocktails were superb (Bukharrah Mojito, Bramble, French Crumble and Salted Caramel White Russian) but cocktail service was VERY slow. If you're going to advertise as a cocktail bar, have ALL staff trained in preparation of your standard menu (along with some of the popular non-menu cocktails - once staff member had to Google 'Singapore Sling' the previous night we were told). All were excellently presented and tasted superb. As residents get a 10% kick back on their standard drinks up until 5pm, you might want to tie in some more and give residents a continued discount later into the evening.
On returning to the hotel at 1am, the bar was still open, but we were tired after our party - my husband picked up some bottles of water (not provided in the room and no vending machines) and we returned to the room.
Despite facign the road, and the rooms around us being occupied, there was hardly any noise and we slept well. As mentioned previously, the mattress wasn't great, so I wouldn't have put up with it for more than one night.
Breakfast the next morning was served until late in the Indian restaurant (Bukharrah) downstairs. It was good (nothing special) and was a little chaotic, with only scrambled eggs available on the hot buffet (you had to flag someone down to order additional preferences and these took a while to arrive), the hot buffet itself was VERY small in size and staff seemed to restock items only as they ran out and then at random, therefore if the hotel was any busier I could see people getting frustrated. Coffeee and tea were dispensed from vaccuum jugs without labels, therefore some half poured cups of tea or coffee were sitting around what was (again) a very small station. There was a large continental selection laid out, as well as cereals and juices, but again very haphazardly set out with no order to it - there were boiled eggs sat out in egg cups with the pastries, they must've been stone cold! All in all, although the food was decent and well cooked (bacon and sausages were perfect), it could have been laid out better, and had a larger set up for the hot buffet, which, on a Sunday morning, was the most popular station.
Check-out was at 11am - check-out was easy but, maybe you should consider Sunday check-out being later seeing as your breakfast runs until later?
Have already recommended to friends who regularly visit SECC and The Hydro as this would be perfect for a one night stay whilst going to a concert. Would return under the same circumstances.

Room Tip: Try to get away from the lifts - I would say the 09 room on each floor would be the closest.
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Buttonbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui D, Front Office Manager at Lorne Hotel, responded to this reviewResponded 4 December 2017

Dear Buttonbear,

Thank you for your detailed review on your recent stay with us its great to receive good and negative feedback and all comments will be taken on board. I am happy to read you enjoyed your stay with us overall and that you have recommended us to your friends and we hope to see you all again on your next visit to the Hydro.

Regards,

Jacqui Dalrymple
Front of House Manager

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Reviewed 19 November 2017

Booked this hotel for an event and walked to the hydro , lovely welcome , nice room ( got a great rate ) great cocktail bar and amazing meal in the Indian restaurant on site .
Asked to see the recently furnished rooms as coming back at Xmas ...wow ..pretty amazing.
Also parking on street and plenty bars and restaurants nearby.
Would def recommend if going to the hydro .

Stayed: November 2017, travelled with friends
Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui D, Front Office Manager at Lorne Hotel, responded to this reviewResponded 4 December 2017

Hi Anne S,

Thank you for your 5-star review on your recent stay with us! I am delighted to read you had such a nice time and I hope you enjoyed your concert at the hydro!

Looking forward to seeing you again at Christmas Time.

Many Thanks,

Jacqui Dalrymple
Front of House Manager

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Reviewed 18 November 2017 via mobile

Having been impressed by the building on arrival we were suddenly disappointed by the service inside..
Deocr lovely. Food ok. Tried the Indian restaurant attached to it and food was only ok. They went out of their way to accommodate us though so that's a good point.
Room was spacious but cold on arrival, spoke to reception who said they would replace a broken portable heater by time we got back but they hadnt.(6 hours) Very cold night in November was had. Spoke to reception who only apologised and said oh well.. Not impressed. If we ever stay again then we will inspect the room straight away as friends stayed and had to be moved from their room as bed and bedding were so stained it was sickly..
Book at your own risk

Stayed: November 2017, travelled with friends
Thank Steviefoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui D, Front Office Manager at Lorne Hotel, responded to this reviewResponded 4 December 2017

Dear Steviefoz,

Thank you for your feedback on your recent stay with us. I am unhappy to read you did not have a working heater in your room and that it was not replaced for you. Should you wish to stay again I am sure you will not have such concerns. All of your comments will be passed on and we do hope you decide to come back to stay with us in the future.

Regards,

Jacqui Dalrymple

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Reviewed 17 November 2017 via mobile

My partner and I stayed here one night (Friday 10th November) as we were going to see a show in Glasgow and easier staying than travelling home. Hotel was lovely, very easy and straightforward check in, although when I initially booked via Booking.com it specified that breakfast was included in the cost but apparently it wasn't. Room was decent enough. Views much to be desired but for location (sauchiehall street) can't really complain and they can't really change the view! Central to most things and if you don't mind walking for about 20 mins/half hour (which we don't) you are right in hustle and bustle of city centre. Location is great. Lots of great pubs about. Preferred this to drinking in hotel bar. Very overpriced for what you got. I.e. cheap wine expensive prices but round the corner expensive wine for reasonable prices. Room was clean and tidy and has all we needed. It was essentially a place for us to rest our head and done just that. Staff were friendly and always seemed to be happy. Breakfast had to be paid at check in (although I though I booked via booking.com) but at £10 per person per night it was very expensive. Excellent selection and think to fully enjoy it you woumd have be down as soon as it is served. We went down back of 8am. Sausages were burnt and tough. Black pudding was not good! Scrambled egg was ok but hard round edges. Fresh pastries were starting to go that 'been sitting out for a while' way. Certainly not worth the £20 that we paid! If we had thought about it, we would've went to one of the many cafes within walking distance of hotel who were offering the same for half the cost! Would book room again but not breakfast. Needs to be fresh all the time its out instead of first thing...

Stayed: November 2017, travelled as a couple
Thank Nicola B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui D, Front Office Manager at Lorne Hotel, responded to this reviewResponded 1 December 2017

Hi Nicola B,

Thank you for your review on your recent stay with us I am happy to read that you had a nice time visiting Glasgow. We are in a great location for the city center and should you not fancy a walk there is a bus stop straight across the road from us.

Thank you for all of your feedback for your breakfast all comments have been passed on to our morning team and this will be addressed, apologies you did not enjoy it.

We hope to see you again in the future & hope you will give our breakfast another try.

Many Thanks,

Jacqui Dalrymple
Front of House Manager

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Reviewed 16 November 2017 via mobile

Having read some of the comments on here saying that the Lorne wasn't very good and some even seemed traumatised by their visit. I was wondering if I had made the right choice.
I did.
The check in was done in seconds and the room (221)Was a lot larger that the shoebox I was expecting and a few minutes after putting the heating on, the room was nice and cosy.
The room could have benefited from a lick of paint and new wallpaper behind the bed but for the £50.15 We paid, I was more than happy with room.
The Kelvin bar and the Bilberry cocktail bar were/are great and the staff were all friendly enough. I didn't find it that expensive for drinks either but maybe that was because we were at a wedding in Livingston, which was held at the McDonald Houston hotel and that was ridiculously expensive.
Never had anything to eat at the on-site restaurants so I can't comment, apart from saying that the Indian restaurant looked very busy for a Tuesday night.
Booked up for Deacon Blue at the Hydro (which was less than a fiver in a taxi to get there and a 10-15 minute walk back) so we'll be looking to stay there again next December.
Oh, if you get the chance to see Blondie, GO , they were brilliant. Can't believe Debbie Harry is 72 !!! Her voice is still amazing.

Stayed: November 2017, travelled as a couple
Thank Jakes_dad67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui D, Front Office Manager at Lorne Hotel, responded to this reviewResponded 23 November 2017

Hi Jakes_dad67,

Thank you for your review on your recent stay with us! I am delighted to rad how much you enjoyed your recent stay with us! Thank you for all your lovely comments. We are a great location for the Hydro, I am glad you enjoyed Blondie I heard they were fab !

Looking forward to seeing you again in December!

Many Thanks,

Jacqui Dalrymple
Front of House Manager

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