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“Central glasgow. great!” 3 of 5 bubbles
Review of Holiday Inn Express Glasgow City Centre Riverside

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Holiday Inn Express Glasgow City Centre Riverside
Ranked #24 of 95 Hotels in Glasgow
Certificate of Excellence
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Central glasgow. great!”
3 of 5 bubbles Reviewed 27 February 2012

Comfortable stay. plenty of restaurants to eat locallybreakfast was very busy and unable to cope with the amount of folk

Helpful?
Thank babycatcher1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,072 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (179)
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English first
Linlithgow, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 February 2012

I have stayed at this hotel a few times in the past year and have always enjoyed my stay. the location is ideal as its right in the city so its easy to get to from all train stations e.t.c.and great for a night out in glasgow or a day hitting the shops.
The staff are always friendly and polite and always someone around if you need anything.
The rooms are basic but clean and the beds are very comfy.
the breakfast again is basic but is good enough to start your day with and its free.
Overall this hotel ticks all the right boxes and my husband and i will absolutely be staying again.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank debra a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 14 February 2012

Very disappointed with this hotel for several reasons. Standard of room was poor and basic (not reflected in the price we paid), could have benefited from refurbishment (carpet especially). Found item under bed which did not belong to us! Difficult to control heating in room, no happy medium, either too hot or too cold. Light not working, which staff could not fix. Leaking tap in bathroom and no hot water on our second morning. Difficult to get free WiFi as advertised, seems to be only available in reception area. Breakfast on first morning was shambolic to say the least. Breakfasting area was very small for the amount of guests. We struggled to get a free table to sit at. No appropriate cutlery or crockery was available, ended up eating cereal with teaspoon. Coffee machine was not working, producing something that looked like dirty water. NOT GOOD. Staff although polite did not seem unduly concerned about the chaos. On second morning breakfast was less busy but could not offer full choice of hot breakfast. On the up side this hotel was quiet during the night and bed was fairly comfortable. Hotel is located in city centre and ideal for exploring Glasgow attractions and shops. However despite staying at Holiday Inn establishments in the past I would not consider this again in the future.

  • Stayed February 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank mcdthemanager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weston-super-Mare, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 10 February 2012

NO HEATING! Ignored by the manager! Dirty room! 2 Coat hangers for " adults on a 3 night stay! NO FREE WIFI even though advertised! Its free in the foyer if you can find it I couldnt!
I WILL NEVER STAY THERE AGAIN!!! I am claiming my money back as I write this and before you think I am a nutter I love the HIE Swindon it is perfect and makes HIE Riverside look like some cheap and dirty flo house from 1980(check TV and facilities)

Room Tip: Go somewhere else
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  • Stayed February 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Celticfan88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmexpressglasgow, General Manager at Holiday Inn Express Glasgow City Centre Riverside, responded to this review, 13 February 2012
Dear Guest,

Thank You for taking the time to write a review of the hotel here on Trip advisor. I am disappointed to hear that you experiences issues during your recent stay with us, please accept my apologies for any inconvenience caused. Due to the recent freezing temperatures in Glasgow we have had our comfort cooling system checked each week by engineers in order to keep on top of any issues that we may have regarding the heating. No issues where reported or found during your stay with us. We can also provide extra blankets and portable heaters for guests who require additional heating.

As we clearly state on all websites we provide free wifi in public areas and wifi is chargeable in guest bedrooms. Again no issues where reported with the wifi. If customers have difficulty logging on then we have a free 24 hour support number where we can call the providers directly to help with any issues.

The televisions in our bedrooms are in full working order with free view and additional pay to view movies. We are due for an upgrade of our televisions at the end of 2012, when we will replace the current models with 32" flat screen televisions. Some other hotels within our group already have had these installed. Unfortunately we are on a roll out programme and we will not receive ours until later this year.

Again I apologise that we did not meet your expectations on this occasion.

Best Regards


Charlene Kennedy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire
Level Contributor
127 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 2 February 2012

Standard HI Express setup for hotel/rooms here. Yes i would defintely stay here again.

Nice and central location, exactly what I needed for my first visit to Glasgow. About 30 minutes (20pounds) by taxi from airport, 10 minute walk to the nearby main central shopping area and train stations.

As usual with HI/Ex, basic rooms, but very clean, comfortable and good value money, especially as being HI/Express breakfast is included.. Bar, manned by reception staff as a continuation of check-in desk, with draught beers and snacks stayed open as long as guests were drinking. Free wireless internet in reception/bar/restaurant area.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank scuba_in_the_sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmexpressglasgow, General Manager at Holiday Inn Express Glasgow City Centre Riverside, responded to this review, 13 February 2012
Dear Guest,

Thank you for taking the time to write a review of the hotel here on Trip Advisor. I am pleased to hear such positive comments about the hotel and the staff. I will pass these comments on to the team.

Again thank you for your review and I look forward to seeing you back at the hotel in the near future.

Best Regards


Charlene Kennedy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Glasgow City Centre Riverside

Property: Holiday Inn Express Glasgow City Centre Riverside
Address: 122 Stockwell Street, Glasgow G1 4LW, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > City Centre , Merchant City
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#22 Business Hotel in Glasgow
#22 Romantic Hotel in Glasgow
#28 Family Hotel in Glasgow
Price range (per night): RM279 - RM776
Hotel Class:3 star — Holiday Inn Express Glasgow City Centre Riverside 3*
Number of rooms: 128
Official Description (provided by the hotel):
Holiday Inn Express Glasgow City Centre Riverside is ideal for exploring the infamous sights of Glasgow including the Riverside Museum, Kelvingrove Art Gallery and the renowned Style Mile. Each of our 128 guestrooms have been designed to provide all the comfort, convenience and value you have come to expect from Holiday Inn Express. From comfy beds, air-conditioning and free Wi-Fi to 32-inch TVs and en-suite bathrooms with power showers, we've got you covered. Our family rooms can accommodate up to 2 adults and 2 children, with kids under 18 staying free! From the moment you arrive we want you to feel at home - arrive to a warm Scottish welcome, go to sleep in a comfortable bed and wake up to a delicious, inclusive breakfast. Wi-Fi is free throughout the hotel for our guests, so you can surf comfortably in your room or in our welcoming Great Room lounge. ... more   less 
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Also Known As:
Holiday Inn Express Glasgow City Centre Riverside Hotel Glasgow
Holiday Inn Glasgow
Holiday Inn Express Glasgow City Centre Riverside UK

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