We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nothing superior about it”
Review of Glasgow Pond Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Glasgow Pond Hotel
Ranked #57 of 93 Hotels in Glasgow
Reviewed 4 weeks ago via mobile

I stayed here as part of a larger booking of nine rooms as it was conveniently located. I stayed in what was labelled as a 'superior ' room but I can't think of anything superior about it. Located next to the elevator of fourth floor should have been a warning sign as I heard the lift travel up and down all night (including the going down/ fourth floor etc spoken by the lift... certainly no superior floor. Initially the TV didn't work. Thinking it might be the remote, I sought manual buttons on TV to be horrified at the amount of dust. On a positive, the bed was comfy just as well as I lay awake for most of night!! I don't expect to rush back!

Stayed: November 2017, travelled on business
Thank Terry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen w, Manager at Glasgow Pond Hotel, responded to this reviewResponded 4 weeks ago

Dear Terry
Thank you for taking the time to share your feedback. I was dissapointed to read your commnets as this is not our usual standard, it is feedback like this that we learn from and use to improve our service and your feedback will be shared with the team
Kind regards
Helen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,112)
Traveller rating
Traveller type
Time of year
Language

10 - 14 of 1,112 reviews

Reviewed 9 November 2017 via mobile

After reading recent reviews it's fair to say I was dubious about visiting this hotel.

Upon arrival I was pleasantly surprised to find the hotel clean and tidy and being able to check in 2 hours early was a bonus!

Me and my partner spent the day and evening away from the hotel arriving back around 11pm to find a tapping noise outside the window. Please bare in mind that it was not raining in this photo, the water was from a drip!

This noise was easy to ignore for a while but began to be unbearable once the tv had been turned off. I spoke to reception who advised no other rooms available but he came up to inspect the noise and advised to place a towel outside the window to stop a drip which was causing the noise. This worked... temporarily!

Safe to say not a great nights sleep. I refuse to believe no one has reported that noise before. Would have been fine apart from that

Stayed: November 2017, travelled as a couple
Thank Samantha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen w, Manager at Glasgow Pond Hotel, responded to this reviewResponded 4 weeks ago

Dear Samanatha

Thank you for taking the time to provoide feed back, I was saddened to read your comments about the issues you encountered through out your stay, this has been reported to maintenance to prevent this occuring again.
I hope you visit again and allow us the opportuinty to give you the great hotel experience that so many of our guests have grown so fond of.

Kind Regards
Helen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

We stayed here to attend a concert in Glasgow. Very convenient for railway station.
Room was comfortable but ensuite bathroom a bit cramped. Breakfast was very good. Staff at reception abc in the restaurant were polite and efficient.

Stayed: November 2017, travelled as a couple
Thank tgmcdonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017

My boyfriend and I travelled to Glasgow from Dublin at the weekend (NOV 3rd-6th) for a concert. He booked the hotel and I have to say I was a bit anxious when I saw it was a little bit outside the city. In actual fact it was fantastic! It was a short bus ride (10 minutes) in and out which was great for us because we weren't driving. The room was lovely and clean and the bed was very comfortable. Even though the room was facing onto the road our room was silent and we had the best sleep! We had breakfast included and there was a good selection every morning and it was fresh. The bar dinner menu was a little bit of a let down but that was the only downside. There was a lovely cocktail bar/restaurant across the road which was also FANTASTIC. Staff were lovely and welcoming. Would definitely recommend.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank eimero95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen w, Manager at Glasgow Pond Hotel, responded to this reviewResponded 4 weeks ago

Dear Eimero95

Thank you for taking the time to post a great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Kind regards
Helen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

The entrance and reception are welcoming and the bar and restaurant are nicely furnished but unfortunately the standard of the food in the dining room is poor. I have been for a meal here several times with family but each time it has been disappointing. They need a good chef here to bring it up to standard.

Stayed: June 2017
Thank MargaretM784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HelenOps, Manager at Glasgow Pond Hotel, responded to this reviewResponded 7 November 2017

Dear Margaret

Thank you for taking the time & trouble to post a review following your recent visit to us.

I was disappointed to read your comments as this is not our usual standard and it is with feedback such as yours that we can improve our customer service.

Please be assured this will be addressed within our chef

Kind regards

Helen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Glasgow hotels
Ambassador Hotel
#44 of 93 in Glasgow
343 reviews
Number 10 Hotel
#31 of 93 in Glasgow
802 reviews
Albion Hotel
#48 of 93 in Glasgow
309 reviews
Show Prices
Show Prices
Show Prices
Merchant City
Jurys Inn Glasgow
Jurys Inn Glasgow
#33 of 93 in Glasgow
3,691 reviews
The Belhaven Hotel
#49 of 93 in Glasgow
447 reviews
Show Prices
Show Prices
Show Prices

Been to Glasgow Pond Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Glasgow Pond Hotel

Address: Great Western Road, Glasgow G12 0XP, Scotland
Region: United Kingdom > Scotland > Glasgow
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #57 of 93 Hotels in Glasgow
Price Range: RM278 - RM638 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Glasgow Pond Hotel 3*
Number of rooms: 137
Official Description (provided by the hotel):
Perfectly placed in Glasgow's fashionable West End with free WiFi and guest parking, Glasgow Pond Hotel enjoys a great local reputation, which is complemented by the fantastic modern interior. Guest rooms are stylish and comfortable with digital TV, direct dial telephone, welcome tray and 24 hour room service. The Brasserie offers great value food all day every day. Only a few minutes drive from the city centre of Glasgow, the hotel is a great base for those wanting to explore all that Glasgow has to offer. Museums, culture and art, cafes and bars on tap, there is something for everyone. Whether your stay is business or leisure Glasgow Pond Hotel is the perfect choice for a memorable stay in Glasgow. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com and HotelQuickly so you can book your Glasgow Pond Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Glasgow
Glasgow Best Western
Glasgow Pond Hotel UK

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing