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Reviews (2,424)
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All reviewscity centreleisure facilitiessecure parkingsteam roomleisure clubon arrivalgood sizecar parkroom was largeargyle streeta bit tiredreception staffrestaurant staffweekend breakwould stay againbuffet stylebooked this hotel
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Reviewed 19 November 2017

Great staff and excellent evening meal in restaurant.
Since Hallmark have taken over this hotel formerly Menzies I have seen a steady decline in standards within this hotel. Stayed here many times in May with my wife and our Grandson for a birthday treat for him, childs z bed was completely broken and pieces of wood left lying all over the bedroom floor.
Returned again this weekend for our wedding anniversary given room 613 must have been smallest room they had in the hotel, wife asked for a different room given 619 bigger room that's all I could say, had to ask for a bed side lamp only one supplied!!! Why there is 2 sides to the bed? Friday evening tried for ages trying to get air conditioning to warm room up as it was absolutely freezing and side window did not close properly, both of us ended up having to get under duvet to warm up, got up during the night for toilet brilliant banged into to toilet roll holder and panel fell off on to my foot (ouch) Next day had ask staff to come to room to show us how to work air con unit as thought it was me who was reading the incorrect instructions supplied below the a/c thermostat wrong, but heh ho it wasn't the thing was broke and was given a small portable heater to warm room up, many thanks to Irene at front desk very helpful throughout this unpleasant trip.
The pictures attached are genuine taken within the hotel room this weekend and have not been modified in any way

Room Tip: stay away from rooms 613 & 619 total rubbish
  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank harkdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2017 via mobile

We originally booked with this hotel via a wowcher deal, this included an overnight stay, 2 course meal with breakfast and late check out. On arrival at 6pm the receptionist was quiet when taking our voucher then continued to phone a hotel to ask about availability so we asked if everything was okay and he stayed quiet. He then told us we had been moved to the Apex Hotel in Glasgow City Centre which was a nightmare as we had booked spa treatments for the morning. The hotel supplied our taxis to and fro so this was a relief. The Apex Hotel was beautiful we were luckily upgraded to a superior room with a stunning view, the food was lovely and couldn’t of thanked the staff enough for looking after us. In the morning Hallmark paid our taxi back to them for our spa and wow this is the most dated spa area I have ever seen in my life. This hotel is like something from the 1990s... the receptionist in the spa was rarly available, the lockers didn’t accept pound coins (now they have been reshaped) which was a hassle to go back again change our money then go back and get changed. Our treatments were so relaxing and both ladies were so helpful and lovely although again the treatment room was very very dated.
All in all we were well looked after, after our swap of hotels. Although personally I would much prefer and recommend a stay at the Glasgow Apex than the Hallmark as it is much more modern, staff a lot more helpful and friendlier, and it was closer to the city centre and nightlife. Thank you Hallmark for the change of hotels, I think maybe it’s time for a refurb.

Stayed: November 2017, travelled with family
1  Thank Claire N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2017 via mobile

I had a lovely experience in the hotel. Both servers in the lounge area, Kirsty and Eliza, were attentive, quick, and were happy to answer any questions I had. I will certainly be coming back to the hotel at the next opportunity.

Stayed: November 2017, travelled solo
Thank Anthea K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

Great hotel & what made it special,the staff, very friendly & very helpful, lovely king size bedroom & had everything we needed for overnight stay.We had a very nice full English breakfast, which was very nice, a good selection to choose from, we stayed one night for an event in Glasgow & would not hesitate to book again.

Stayed: November 2017, travelled with friends
Thank rosemaryScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2017

We have just had another lovely three night stay at the Hallmark Glasgow. This was a special break to celebrate my husband’s 70th birthday. The Hallmark Team including Management, reception, restaurant, housekeeping and maintenance could not have made our stay any more special.Yes parts of the hotel are in need of some refurbishment and yes they are willing to admit they might not always get it 100% right. What hotels do? But the pros certanly outweigh the cons here in Hallmark Glasgow. The friendliness shown by staff and the willingness and effort to make your stay pleasurable is second to none. They are in the process of really trying to make things right.
After viewing a fabulous example room in the process of being refurbished Im sure with the proper investment from the top brass the Hallmark Glasgow would return to where it belongs. At the top. After all if something is HALLMARKED it should be worth its weight in gold.

Room Tip: Contact reception with any requests
  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank springside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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