Beautiful hotel. We stayed in the historic part that has been renovated. Very very pretty, no AC but the fan helped. Super location close to the train station. Great restaurants near by. The breakfast buffet was just ok. The bar was lovely, they take the time to make a great cocktail. They just need to ditch the maraschino cherries in a Manhattan and get proper Luxardo’s. Stuart is a terrific bartender. If we are ever back in Glasgow we definitely stay here again.
Dear asmith6688,
Thank you for your wonderful feedback. We're delighted you enjoyed our historic renovations, location, and the bar. We'll look into improving our breakfast buffet and upgrading our cocktail ingredients. Stuart will be thrilled to hear your praise. We look forward to welcoming you back to Glasgow!
Best Regards
Jen
We are currently staying here & are very impressed so far . Location is excellent, 5 minutes from Queen street station & merchant city. The building is a lovely mix of old & new , rooms spacious with a luxurious feel.Gym is open 24 hours which is handy for the early risers .Breakfast plentiful , could possibly be warmer but maybe it’s just my preference.
All the staff I’ve met so far have been polite & friendly, special mention to Sharon in the restaurant who went above & beyond to make sure our guest experience was exceptional. Can’t wait to return
Dear 465kirstyn,
Thank you so much for your glowing review! We are delighted to hear that you have been impressed with your stay at our hotel. It's fantastic to know that our location suited your needs perfectly and that you appreciated the blend of old and new in our building. We take pride in providing spacious rooms with a luxurious atmosphere, and we're thrilled that you found them to your liking.
Your feedback about our 24-hour gym and plentiful breakfast is greatly appreciated. We will certainly take note of your comment regarding the temperature of the breakfast items to ensure we meet every guest's preferences.
We are especially pleased to hear that our staff, particularly Sharon in the restaurant, made a positive impact on your experience. Providing exceptional service is something we strive for, and we will make sure Sharon receives the recognition she deserves for going above and beyond for you.
Thank you again for your kind words. We can't wait to welcome you back on your next visit and ensure another enjoyable stay for you.
Best Regards
Jennifer
It’s in a great location and is light and airy ( very IKEA style). No perks for silver/ gold members eg complimentary water in the room or arrival gift. The beds don’t have fitted sheets - just a flat sheet laying across the top so you wake up seeing a bare mattress. The walls are paper thin - you can hear the entire conversation next door and it makes it difficult to get a decent sleep. We had problems with our twin beds. They hadn’t been taken apart properly and were slanted and the mattress (and my son) fell in the night. Reception were disinterested and difficult about getting this fixed. One to avoid.
Dear 998bernit,
Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our great location and the light, airy ambiance of our property.
We apologise for the issues you experienced during your stay. Your comments regarding the lack of perks for silver/gold members, the bedding setup, and the thin walls are important to us, and we will address these matters with our management team to ensure improvements are made.
Regarding the issue with the twin beds and the response from our reception team, we sincerely apologise for the inconvenience and the lack of assistance you received. This does not reflect the high standards of service we strive to provide. We will be investigating this matter further to prevent such occurrences in the future.
We value your feedback and hope you will give us another opportunity to provide you with a better experience.
Best Regards
Jen
No Netflix. No movie selection to purchase. No sports channel on TV. No soap bar refurbished during a 3 night stay. No still water in the refrigerator (only sparkling water). A 3-star rating is generous considering no, no, no, no, and no! Not a single extra towel.
Thank you for taking the time to share your feedback. We're pleased to hear you found our facility impressive, but we're truly sorry to learn that your experience did not meet your expectations.
We apologise for the inconvenience caused by the absence of Netflix, movie selection, and sports channels on the TV. Your feedback is valuable, and we are considering updates to our entertainment options to enhance our guests' experience.
Regarding the replenishment of soap and the provision of still water, we regret these oversights during your stay. We strive to ensure our rooms are stocked and serviced to meet our guests' needs, and it seems we fell short in this instance. This has been brought to the attention of our housekeeping team to prevent such issues in the future.
Lastly, we’re sorry to hear you didn't receive extra towels. Our team is always ready to provide additional amenities upon request, and we apologize if this was not communicated clearly.
Your feedback is crucial for us to improve, and we hope you’ll consider staying with us again to experience the enhancements we make based on your comments.
Best Regards
Jen
TLDR:
It’s in a great location, the staff are superb, but I’m not 100% sure what extra you’re getting *room wise*, versus the nearby Moxy (although the pillows are much nicer than the Moxy!) Perhaps I had set my expectations too high compared to previous AC Hotels. That said, considering the whole experience, and the location it is an easy 4/5.
The Good;
Located a hop, skip and a jump from Queen Street Station. Handily when exiting the front of the station if you turn left you can see the name of the hotel clearly on the side of the hotel.
Ellie at check in was super friendly. Really helpful and goes above and beyond on every guest interaction I saw, including us. All our staff interactions were brilliant.
A large table in the room with two proper chairs! As well as a slim line desk with lamp. Great stuff - the chairs were incredibly comfortable.
The rain shower was great. As a tip, you need to push the button and twist the dial backwards to activate the ceiling rain shower, as the default is the regular shower head.
Incredibly large TV. Probably biggest I’ve seen in a hotel - beating the last TV I said that for, ha.
Good selection of Tea & Coffee - with the coffee being a nespresso machine.
Bed was comfortable, as were the pillows - a rarity these days!
The general set up downstairs was lovely with lots of seating etc, a bar named ‘Hazel’ - behind here is where breakfast is served too.
The Not So Good;
Lifts are *tiny* 2 people in them feels like a squeeze, 3 is claustrophobic, 4 is torture. Capacity, 8 😨 Also when you get in on the ground floor they proudly shout “LIFT GOING DOWN!” every time adding an extra level of stress to proceedings *and* the mobile keys don’t work in them seemingly.
The toilet wasn’t especially good at flushing…
Yet another hotel with semi opaque glass doors for the bathroom to frustrate whomever is left in bed for any middle of the night visits.
There doesn’t appear to be much ventilation occurring with the A/C, it feels more like recirculating the existing air as the air felt quite stale/stuffy at times, but about 6.30am it suddenly got better.
The curtains don’t quite close, no matter how hard you try, so you’re left with a slit of light, perpendicular to your head in bed. But that’s ok, you can turn over… nope, an inexplicable and otherwise unusable thin mirror is on the opposite side of the bed, projecting the light on both sides.
The Weird;
The main table in the room, as mentioned before whilst usefully comes with 2 chairs, has a brass top with now permanent cup rings on the top, again like the glass bathroom doors and the curtain mirror combo, I do think often hotel room designers have never stayed in a hotel before.
The bathroom was a little smaller than I’m used to at an AC hotel.
Everything else;
2 bars on Vodafone. But data was decent enough.
Windows, unsurprisingly, do not open.
In conclusion;
Perhaps I had set my expectations too high compared to previous AC Hotels - but it’s a perfectly pleasant hotel, and the location is second to none. I would come again, but perhaps only during the darker winter months!
Dear HiggerTor,
Thank you for taking the time to provide such detailed feedback. We’re delighted to hear that you enjoyed our prime location and had positive interactions with our staff, particularly Ellie. It’s great to know that the room amenities, including the rain shower, large TV, and comfortable seating, met your expectations.
We appreciate your constructive criticism regarding the lifts, bathroom design, and A/C ventilation. Your insights are invaluable for us to make necessary improvements. We're sorry for any inconvenience these issues may have caused during your stay.
Thank you for your balanced review and for highlighting both the positive aspects and areas for improvement. We hope to welcome you back in the future and provide an even better experience.
Best Regards
Jen
