Excellent location close to-train and bus station close to shop cafe
Check in smooth fast with warm welcome from Elie help us in connecting room
Room spacious clean bathroom room good size
Definitely I recommend AC hotel and will be my choice when i am in glascow
Dear abdua776,
Thank you for your incredible review, we are delighted you had such a great stay. I will certainly pass your comments onto the team, particularly Ellie. We hope to welcome you back again on your next visit to Glasgow.
Best Regards,
Jen
- Very disappointed, we had to wait for more than 3 hours to get our room ready since we are ‘not priority’ as claimed by one of the staff!
- One of the front desk staff asked us to leave the hotel if we didn’t like it!! And this is just because we were going back and forth to the front desk asking about the room!!
- We asked for a trolley to carry our luggage and as claimed ‘there is no such a service’ but suddenly when another group came in! The service was available for them!!
Dear Shaikha A,
Thank you for your feedback. I’m sorry to hear that your stay did not meet your expectations. However, I would like to address some of the concerns you raised.
Our team works hard to accommodate all guests as promptly as possible, and while there may have been a delay in preparing your room, this was not a matter of priority but rather ensuring that everything was in order for your comfort. We understand that waiting can be frustrating, but our staff are trained to handle such situations professionally.
Regarding the incident at the front desk, it’s important to note that our team strives to assist all guests fairly and respectfully. However, the repeated visits to the front desk and the tone of the interactions led to a situation where our staff felt the need to set boundaries. While we always aim to resolve issues amicably, the behaviour displayed during these interactions was disruptive, and our staff's response was a direct result of that.
As for the trolley service, this is typically available on a first-come, first-served basis. If it was not initially available when requested, it may have been in use by other guests at the time.
We aim to provide a positive experience for all our guests, but we also ask for understanding and cooperation in return. Thank you for bringing your concerns to our attention.
Best Regards
Jen
Added 10% to the evening meal as a tip. £7.20 for a meal for two.
15% off for those staying in the hotel, but they had 10% tip.
Please highlight this to all customers before you till it through .
No biscuits or teas or coffee in the room .
Very small portion evening meal .
Dear GoPlaces53840240606,
Thank you for your feedback. I apologise for any confusion regarding the tip. The 10% service charge added to your evening meal is discretionary and can be adjusted or removed upon request. We will ensure that this is clearly communicated to all customers before processing their bills.
Regarding the other points you've raised, I appreciate your input and will pass them along to the relevant teams for review. Your experience is important to us, and we are always looking to improve.
Thank you for bringing these matters to our attention.
Best Regards
Jen
We stayed here on the eve and night of our daughter’s wedding. There was a queue when we checked in, however one of the reception staff who had just came on duty ( didn’t catch his name, but his granny had been admitted to hospital) quickly helped us check in ,and more importantly helped us with our substantial and heavy luggage. He was really friendly and down to earth too. The room was lovely, and so quiet for a city centre hotel. The bed was really comfortable, and the toiletries in the bathroom were lovely! Breakfast was ok, but staff were friendly too.
Our daughter was in a heritage room. Sadly she didn’t get a free upgrade, but her room was very spacious and comfortable too. Staff weren’t fazed by the procession of make up artists, hairdressers, florists and the delivery of breakfast platters while the wedding party got ready for the big day. Overall we were delighted to stay here and would recommend.
Dear ScotlandJazzy,
Thank you for your kind review, and congratulations to your daughter! We hope your day was truly memorable. It was a pleasure to host you as you prepared for such a special occasion, and we look forward to the opportunity to welcome you back in the future.
Best regards,
Jen
I had a wonderful 4-night stay at the AC Hotel Glasgow. The hotel is beautiful - super modern, spacious lobby and beautiful decor. The Front Desk/Reception were amazing from the moment I checked in until I departed 5 days later. They truly exemplified what fabulous customer service is all about and made me feel so at-home during my staff. I was fortunate to have my room upgraded and had 4 nights of the most peaceful sleep. Special thank you to the wonderful staff (and I hope I'm not omitting anyone): Ellie, Neil, Liam, Sienna, Kseniia, Kenia, Scott and Connor. The hotel is conveniently located to the Buchanan Bus Station and the Queen Street Train Station as well as shopping, restaurants and bars. Highly recommend!
Dear AdventureTraveler60,
Thank you so much for your glowing review of the AC Hotel Glasgow! We’re thrilled to hear that you had a wonderful 4-night stay and that our modern decor and spacious lobby made a great impression on you.
It's especially heartwarming to know that our Front Desk and Reception team provided exceptional service and made you feel at home throughout your stay. We’ll be sure to pass on your kind words to Ellie, Neil, Liam, Sienna, Kseniia, Kenia, Scott, and Connor—they’ll be delighted to know they made such a positive impact on your visit.
We’re also glad that you enjoyed the comfort of your upgraded room and that our location added to the convenience of your trip. Thank you for recommending us, and we look forward to welcoming you back on your next visit to Glasgow!
Best Regards
Jen
