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“Ruined night out”

Bella Italia Inverness
Ranked #54 of 275 Restaurants in Inverness
Certificate of Excellence
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Business meetings, Child-friendly, Groups, Special Occasion Dining
Dining options: Lunch, After-hours, Breakfast, Dinner, Reservations
Description: Bella Italia in Inverness boasts a prime city centre location close to the riverside and just moments away from Inverness Castle. The dining room is an inviting space decked out in Bella Italia's signature rustic style. Warm tones, tiled flooring and walls adorned with huge poster prints create a welcoming ambience. As for the food, the a la carte menu is wide and varied featuring a good selection of pizzas, pasta and grilled meat and fish. There is also a superb set menu where you could be tucking into an Italian salad for starters followed by crispy pancetta and mushroom penne pasta with an Italian wine sauce and rounded off with cream filled profiteroles with a hot chocolate sauce.
Reviewed 28 January 2018 via mobile

My wife phoned this restaurant yesterday to book a table for tonight. She was told they only take bookings for half the restaurant to allow for walk-ins, but to turn up & we might have a short wait but they would have a table. She therefore exchanged Tesco Clubcard vouchers to the tune of £80 for Bella Italia. On arrival, a rude man informed us that they were full, & it would be an hour and a half for a table. When my wife told him what she had been told, he said there was nothing he could do! So we ended up having to buy a meal for 5 elsewhere as a result. Rubbish communications.

Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Inverness, responded to this reviewResponded 8 February 2018

Hi Andrew,

Thanks for your feedback.

We are sorry to hear about the mix up with your booking we will ensure that management look into this.

Here at Bella we pride ourselves on attentive, personalised and accurate service. Our team strive to deliver this service and deliver dishes to a perfect order and pace during every shift. We are sorry that this wasn’t the case during your meal and that something went wrong which affected our usual service standards. No one should have to wait so long for their plates at Bella and we understand the frustration this may have caused you.

On the back of what happened, we will ensure that the Area Manager works with management and the waiting team, to make sure that our service standard is met, even in busier periods.

In the meantime, if you would like to follow this up with us directly, please feel free to contact us at, social@bellaitalia.co.uk

We hope we get a second chance in the near future to prove we can do Bella next time!

Ciao for now,

Bella Italia.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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72 - 76 of 1,138 reviews

Reviewed 23 January 2018

Quick service and very good quality food. Can seem overpriced for some foods, but it's definitely worth it.

    • Value
    • Service
    • Food
2  Thank Ivelina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2018

We have been here twice in the last few weeks and both times the service was polite and efficient. There were 9 of us on one occasion but there was no undue delay and the food was excellent. Staff friendly and cheerful.

3  Thank seniors65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2018 via mobile

If u looking for a fresh food and good service thats what you should go to. I always visit bella with my husband as we both enjoy foid there

3  Thank Paulina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2018

We had a variety of meals from this restuarant, and they were 'ok' probably wouldn't go back or recommend. Service was okay, had to ask for bread (at an Italian resturant) the place was busy so I guess some people liked it.

Thank greda s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Inverness, responded to this reviewResponded 26 January 2018

Hi Greda,

Thanks for your feedback.

We are sorry to hear that your meal didn't wow your taste buds and that your dishes weren't Bella than average. All of our dishes should be full of fresh ingredients, bursting with authentic flavour and cooked to perfection. We are sorry to see that your dishes skipped this quality and your bread order.

We will ensure the Area Manager feeds this back to the kitchen team to make sure our strict kitchen quality controls are being met and that all of our dishes are delivered to our high standards and arrive, a true taste of Italy.

We hope we get a second chance in the near future to prove to you and your taste buds that we are Bella than the rest.

Ciao for now,

Bella Italia.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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