I booked two nights here some months ago on the hotel’s online booking system, having previously stayed here several times. When I recently phoned to amend the booking I was told in no uncertain terms by an extremely rude manager that I couldn’t possibly have a booking as there is a race meeting on and the hotel is closed to the public. Clearly there has been an error in their booking system . My husband is disabled so finding alternative accommodation at one week’s notice was not easy.
I realise that mistakes happen and an apology would have been nice but, despite sending a copy of my “ impossible “ confirmation I have heard nothing .
I am just relieved that we didn’t arrive on Saturday night to find that we had no room as my booking confirmation clearly is meaningless. Beware
Very disappointing as we previously enjoyed staying here but will never book there again.More
- Free Wifi
- Free parking
- Room service