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Reviews (4,096)
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Reviewed 17 October 2017 via mobile

What a beautiful and historic hotel! I absolutely loved my stay, the hotel rooms are classic and the staff is amazing. Special thanks to Renate from the front desk who did everything within her power to make me feel better when I was feeling sick during my last day in Dublin.

Stayed: August 2017, travelled on business
Thank Thaisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aidan_Dempsey, Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded 23 October 2017

Dear Thaisa H,

Thank you for taking the time to review your recent stay at The Shelbourne Hotel.

I was delighted to hear you enjoyed your stay with us and that you admired the hotel as well as your room. I was equally pleased to hear that you found our service - especially Renata - to be great.
Again, thank you for your feedback we certainly look forward to welcoming you back soon.

Kind Regards,

Aidan Dempsey
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

In town shopping popped into the Bar in the Shelbourne for a light bite (didn't want steak sandwiches). I had fish and chips which was delicious and ample, The french toast was gorgeous for 20euro in Shelbourne a steal.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank sharon o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aidan_Dempsey, Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded 22 October 2017

Dear sharon o,

Than you for taking the time to provide us with such a kind review of your recent experience in No. 27 Bar & Lounge here at The Shelbourne Hotel.

The entire team in No. 27 will be delighted to read you had such a pleasant meal.

I do hope we have the opportunity to welcome you back again in the near future.

Kind Regards,
Aidan Dempsey
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

We were caught here in a hurricane. The hotel staff were thoroughly prepared and could not have been more thoughtful! Buffet meals saw us through. Dennis, the concierge, is gem. Even absent a hurricane this is a first rate hotel. It is expensive but the value is there.

Stayed: October 2017, travelled with family
Thank dart54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aidan_Dempsey, Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded 23 October 2017

Dear dart54,

Thank you for taking the time to review your recent Shelbourne experience, we greatly appreciate your lovely comments.

I will certainly make sure to share your feedback with the rest of the team.
In the meanwhile, we look forward to welcoming you back soon.


Kind Regards,

Aidan Dempsey
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

Stuck in Dublin due to storm, asked hotel if we could extend our check out and they want to charge us €20 per hour, very disappointed

This hotel is not looking out for their customers and their safety, only interested in making money.



Stayed: October 2017, travelled with friends
6  Thank elf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aidan_Dempsey, Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded 19 October 2017

Dear Elf,

Thank you for taking the time to review your stay at The Shelbourne Hotel. I understand my Front of House manager has been in contact with you.


As you might imagine, the feedback gained from our guests allows us to endeavour to strive for ways in which we continuously improve the service and experience offered. All guest comments are truly valuable to us, so that we deliver the experience we are known for.


Kind Regards,
Aidan Dempsey
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

This is an iconic hotel with a central role in the history of Dublin. The Irish constitution was signed here and the British Army used the hotel as a base during the 1916 Easter uprising. It’s expensive but exclusive. There’s a small museum in reception which is worth a visit.

Stayed: October 2017, travelled on business
Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aidan_Dempsey, Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded 22 October 2017

Dear Steve E,

Thank you for taking the time to review your recent stay at The Shelbourne Hotel.

I am pleased to read you had an enjoyable stay with us and enjoyed the historic aspect of the hotel which we are very proud of.

I do hope we have the opportunity to welcome you back again in the near future.

Kind Regards,
Aidan Dempsey
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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