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Reviews (4,101)
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Reviewed 23 June 2018

I would classify this hotel as a large boutique hotel. From the time you enter (greeted by a top hat valet) to the end of your stay you are met with the optimum Irish hospitality by everyone, which says a lot when I consider the Irish people one of the most friendly and helpful we've come across in our travels. The hotel itself is located right across from St. Stephen's Green which is a beautiful park in downtown Dublin. There are many attractions within walking distance such as Trinity College (Book of Kells), Grafton Street (shopping) the Dublin Castle and many more. Too many restaurants to count but a talk with the hotel Navigator (concierge) as to what you want to eat and reservations are made (and easily changed when you are running late). I mentioned a particular allergy I have and he passed it on the restaurant who were ready for us when we arrived with a modified menu. Service was above and beyond. We had a problem with our North American outlet. Engineering was up while we were out and couldn't fix the problem so he left us several adopters. They didn't work either so a second call was made. Response time was almost immediate. He still couldn't fix the problem and said he would be back (in North America it usually means go have a drink at the bar). He was back almost before I had a chance to shut the door as he left. He came in with as ladder and proceeded to do what he had to do to get the outlet working. His service was amazing but no different than the staff in the restaurant or bar (got an amazing course on Irish whiskey from our waitress at the bar).
We our Marriott gold members so we received an upgrade. The room overlooked the park, was quite large (by European boutique standards) and had a washroom the size of some rooms we've stayed in over the years. Breakfast was included and between the buffet and a la carte menu kept us going until dinner. I would suggest you seriously consider the upgrade on checking in.
Wouldn't think of staying anywhere else next time were back in Dublin.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank mdsegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucius F, Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded 28 June 2018

Dear mdsegal,

Thank you very much for sharing your thoughts about our hotel with the Trip Advisor community. We greatly appreciate your lovely comments about our hotel. I will make sure to follow up with our engineering team and pass on your lovely comments onto them. It is always a pleasure to read such positive feedback. Here at the Shelbourne, we pride ourselves on exceeding guests’ expectations and delivering a memorable experience.

Thank you again for sharing your comments with us, we look forward to welcoming you back soon.

Kind Regards,
Lucius Farrell
Hotel Manager



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Reviewed 20 June 2018 via mobile

We meet up here at Christmas for a drink and a scone. Needless to say the place was packed but there is just a great buzz in here throughout Christmas. We know it’s on the expensive side but as a treat it’s worth it.

Stayed: December 2017, travelled with friends
5  Thank Abbey132016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucius F, Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded 28 June 2018

Dear Abbey132016,

Thank you very much for sharing your thoughts about our hotel with the Trip Advisor community. We greatly appreciate your lovely comments about our hotel.

We look forward to welcoming you back soon.

Kind Regards,
Lucius Farrell
Hotel Manager


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Reviewed 20 June 2018

We started our Ireland adventure with 5 days in Dublin at the Shelbourne. Jet lagged and weary, this hotel is a wonderful oasis in the bustle of Dublin. Located on St. Stephens Green, it's a short walk to Grafton Street; a wonderful location for two travelers who like to walk and see the sights. Staff are both professional but very caring striking the right balance to ensure our stay was perfect. The best for us is that this is a Marriott Property and we were able to use our points! Score!

  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
5  Thank CaliforniaFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucius F, Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded 28 June 2018

Dear CaliforniaFoodie,

Thank you for your kind comments about our hotel. We are very happy to read that your experience with us was pleasant, and that you enjoyed not only the perfect location of our hotel, but also the service provided, as our team is dedicated and focused on providing outstanding experiences.

It will be a pleasure to welcome you back to The Shelbourne and make sure that you have another memorable experience with us.

Kind Regards,
Lucius Farrell
Hotel Manager


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Reviewed 20 June 2018

We begin our Ireland adventure with 4 nights in Dublin at the Shelbourne. Our room was large enough for two people to eat a late snack or relax and try to watch the Quiet Man before falling asleep. My traveling companion never did make it through the whole movie - the chairs and bed are THAT comfortable. I forced myself to stay up our last night just to finish the movie. The Shelbourne's location is close to perfect, right across the street from St Stephen's Green and within walking distance to Grafton St. Breakfast here can be quite pricey. If all you require is coffee and a roll or a light breakfast sandwich, walk 150 feet or so up the street and have breakfast at Starbucks.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank GracieColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucius F, Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded 28 June 2018

Dear GracieColorado,

Thank you for sharing your experience in this platform. I am delighted to hear that we have exceeded your expectations during your last stay with us as one of our key priorities is to provide the highest level of service.

The entire team will be thrilled to know that their efforts have provided you a pleasant and outstanding stay.

We look forward to welcoming you back.

Kind Regards,
Lucius Farrell
Hotel Manager

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Reviewed 19 June 2018 via mobile

Stayed here with my parents for my sons graduation. It was perfect from start to finish. We ate in the restaurant for dinner service and food was excellent. Had lunch and drinks in the bar they were top class also

Stayed: November 2017, travelled with family
5  Thank BarbiegirlLimerick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucius F, Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded 28 June 2018

Dear BarbiegirlLimerick,

We thank you for taking the time to share your thoughts about our hotel with the Trip Advisor community. At The Shelbourne Hotel we take pride in providing excellent and outstanding service, and it is always a pleasure to read such positive comments regarding your experience with us.

I will certainly make sure to share your feedback with the rest of the team. In the meanwhile, we look forward to welcoming you back soon.

Kind Regards,
Lucius Farrell
Hotel Manager

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