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Reviews (1,944)
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151 - 156 of 1,944 reviews
Reviewed 1 April 2018 via mobile

Firstly i would like to say from the very minute we checked in to the minute we checked out we had such a good time. Every member of staff we met were so kind and helpful. The kids club we would highly recommend they do so much with the kids. A big thanks to regina and Kieran and all the kids club staff ye were brillant. Our kids were crying leaving ye and ye were so thoughtful giving them an easter egg going home. We will definetly be back. Thanks again.

Stayed: March 2018, travelled with family
Thank Samantha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, Manager at The Connacht Hotel, responded to this reviewResponded 4 April 2018

Dear Samantha,
Thank you very much for your generous review,
Our Friendly Fellows is one of the most popular facilities at the Hotel and we are very proud of the team.
I have passed on your particular thanks to Regina and Ciaran and we hope to see you all again soon,
Warm regards,
Mark Cronin
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

Stayed there last weekend all the lads had a great time fabulous staff and facilities,excellent rooms ,great leisure centre, proper breakfast ,bar very lively, definitely be back for another weekend stay ,thanks again to Hugh and all the staff.cheers Barney

Stayed: March 2018, travelled with friends
Thank BarneyBoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, Manager at The Connacht Hotel, responded to this reviewResponded 4 April 2018

Dear Mr. Boyle,
Thank you very much for your review, I have shared your very positive feedback with Hugh and the team.
We look forward to welcoming you back,
Warm regards,
Mark Cronin
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Unfortunately this did not please. As reviewed before with 5*. We returned this time to very disappointing service, food & overall experience.

Firstly, the 2 young girls waitressing were holding the bar & bar food experience together. There was more staff in suits walking around looking important & NOT HELPING OUT AT ALL...

When we walked in we found it difficult to choose a table as they were all uncleared dirty tables from the previous customers & we waited 10 mins or more on table to be cleared for us. We had 2 very young children with us so tgis did not help when my husband had to clear a table for us to sit at & get high chairs.

Waited for someone to clean table- then I decided to approach a lady wearing a suit & asked for some services lady did clear the table & was very nice took the kids order & was delivered well.

We waited on table service another 10-15 mins, Young girl took or order she was literally thee only 1 who was attending a busy bar with food paying customers. She was run off her feet.

Other guests were left waiting longer than us.

Our food was fine, nothing special when it arrived, burger & chips was cold & had to be reheated.

Waited long enough on the black.ad the young girl was flat out on her feet, taking drinks orders, food bill orders.

There was staff about but those women in suits & men attend were doing feck all... Them 2 girls were run of their feet trying to be nice to make up for what others were neglecting.

We paid for our food & left a tip for the young girl but not no reason to return aftwr this disappointing experience.

Hope this improves during busy holiday periods.

Stayed: March 2018, travelled with family
Thank Nicola19841004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, Manager at The Connacht Hotel, responded to this reviewResponded 30 March 2018

Dear Nicola,
Thank you for taking the time to share your review of your most recent visit to the Connacht.
It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests
I was very disappointed to read of your experience during your most recent visit. Whilst an apology will not alter the outcome of your experience on this occasion, I do extend it with all sincerity.
I empathise regarding the points you mention in your review, especially the service issues you experienced in Bar Solo. This level of service is certainly not acceptable and would not be our standard. The issues will be addressed with the concerned parties
I would be very interested to get further detail on your visit and would appreciate it if you could contact me directly to discuss it at mcronin@theconnacht.ie

Regards

Mark Cronin
Deputy General Manager

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Reviewed 27 March 2018

Recently my father had an operation in Bon Secours across the road. It was a stressful time for my family. During times like this every little helps and my mother who stayed in the Connacht hotel for three nights raved about the entire experience. All the staff were exceptional and couldn't have been nicer. The food (she loved the chowder) was top notch as well. The hotel itself is lovely and the rooms are huge for what you pay for. Brilliant value for money.

My mother asked me to mention a special to thank you for Caitlín who was fantastic in helping my mother organizing an extra nights stay. On behalf of my family I can't thank the hotel enough. We hope to back under happier circumstances. Thanks again..

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Ivor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, Manager at The Connacht Hotel, responded to this reviewResponded 30 March 2018

Dear Guest,

Thank you very much for your generous feedback on your recent stay at The Connacht.
We very much appreciate that you have taken the time to share your comments and especially the notes on our staff & food.
I was pleased to pass on your remarks regarding Caitlin.
We hope your father is doing well and we look forward to welcoming you all back to Galway again soon.

Warm regards

Mark Cronin
Deputy General Manager

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Reviewed 27 March 2018

Our group of 16 golfers recently stayed at the Connacht as part of our annual golf trip. It was by far the best hotel we’ve stayed in to date. Hugh and all the staff really looked after us all. Everything was top notch from spacious rooms, to a great breakfast and full use of the amazing leisure facilities.

We all really enjoyed our stay and would highly recommend the hotel. Five stars from us.

Thanks again to Hugh and all the staff.

Already looking forward to our return.

Pól

  • Stayed: March 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank polmulligan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, Manager at The Connacht Hotel, responded to this reviewResponded 30 March 2018

Dear Pol,

Thank you very much for your generous feedback.
we are delighted that your group enjoyed their visit to Galway. I have passed on your kind comments to Hugh and the team.

We look forward to welcoming you back again soon,

Warm regards

Mark Cronin
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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