We booked this room as we were attending a last minute family party and it was the only room we could find, due to the flower show being on. Arrived at reception, to find it deserted. just a pile of keys on top of cards with your name on, and a note to say we had to ring a number. Was told over the phone that we were in room 6 which was up 4 flights of stairs We had to find our own way there.. The door to our room, looked dirty and shoddy, but we thought it didn't matter as we just needed somewhere to sleep for the night, so we didn't need the Ritz. Entered the room and noticed that 2 beds had been pushed together on one side and the bedside cabinets that should have been on either side, where on one side of the bed. As i needed the loo after our journey, i went straight to the bathroom. Noticed the sanitary sticker that normally seals the loo seat, looked old and unsealed. Lifted the seat to find it used and unflushed. Great!!! Above the sink were 2 glasses, both were stuck to the surface and filthy, as though someone had stored toothbrushes in them for months. Took them down and gave them to a lady and asked for replacements. She then gave them to a man, telling him they hadnt been cleaned. They must have been in that room for months! She then asked if i would pay. Geez talk about giving you time to check in. Went back to the room and decided to dump our stuff and go out for a bit. On our return, there was nobody around so went up to our room. No replacement glasses. looking around more closely, i noticed what was either blood or dried tomato sauce stuck to one of the besdide cabinets, cobwebs hanging from the ceiling, clumps of cobweb stuck to the dressing table area, the floor mat hanging over the bath, was grubby. Lifted the slip mat from out of the bath to find hairs in the bath. The bed looked ok, but the valance had food stuck to it, One of the pillows, was thick yellow from sweat, so i chucked it in the wardrobe, One of the hand towels had black marks all over it, where someone had dried dirty hands. There was wallpaper hanging off the walls too. As we could not move anywhere else, we had to stay put. We decided to have a coffee.. The Kettle had food stuck to the lid, and the plug did not reach the socket so had to be placed on the floor. Went to put sugar in cups, only to find that the sugar sachets, were rock hard, with yellow stains on. Think someone must have spilled coffee or tea on them and left them to dry, so we decided to go without and have water from the other glasses left on the tea tray, but no, these too were filthy.
Thought we would watch tv, Turned it on, and oh dear, the sound was distorted on all channels. everyone sounded like those murderers who ring the police and muffle their voices.
We then noticed that not only had the beds been pushed up to the wall, but a 2 seater sofa and chair had been placed at the foot of the bed, making it impossible for anyone sleeping on the inside, to get out of bed without climbing over the person on the other side.
We decided to go out and only come back when we were too tired to care. Came back around 10.30 pm, to the stink of some unknown food. Walked past the kitchen/room, to see the staff sitting eating. The smell went all the way up the stair and made my stomach heave. The huge dog was also there and started barking. Managed to get some sleep and got up early and went downstairs to go out for a walk. Noticed that all the fire doors which read "keep clear", were propped open by chairs. We left as soon as we could. Cost us £70 for the night. This place needs shutting down, dirty smelly, disgusting and a health risk!!!!!!!
- Official Description (provided by the hotel):
- A beautiful 4 diamond AA Rac & ETB rated hotel, situated in a quiet tree lined street close to the Harrogate town centre. Snug bar has a selection of over 100 whiskies. ... more less