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Jurys Inn Swindon
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Reviews (1,738)
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759
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45
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All reviewscar parktown centrenational holidayscosta coffeetrain stationcoach tripcentral locationsingle bedbusiness tripgood sizebusiness hotelreception staffbuffet breakfastcomfortable bedevening mealpleasant stayexcellent stay
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30 - 35 of 1,738 reviews
Reviewed 3 weeks ago

Excellent - Olivia at Reception and all the other staff made a great welcome. The rooms had just had refurbishment- quality was superb. The food was good and the overall hotel experience was nice. The staff have interest, overall this place is a centre of excellence.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Jurys Inn
Thank BobHughes1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This hotel caters to business travelers but it was a great place for us to stay on our holiday visit. The location is very close to the bus station as well as the commercial part of town where we were able to run many errands. The older part of town with other shops and restaurants is a nice walk up the hill. Our room was odd in one way: there was a double bed and a single bed, which was OK with us but some couples might have found the set-up uncommon. Everything in the room was clean and in working order. The bathroom was spacious with a nice tub. There was a small fan in the bathroom that ran constantly, which we didn't mind since we like a bit of white noise. Our room on the fourth floor also had a nice view over the town, which was useful since we arrived during a snowstorm, so we could monitor the weather. We were also fortunate in that the restaurant served food quite late, so we didn't need to venture back out into the weather that night. The breakfast spread in the morning was plentiful, with lots of variety. Hotel staff were always friendly and courteous, day or night. I would definitely stay here again should we ever find ourselves in Swindon again.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
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    • Service
Review collected in partnership with Jurys Inn
Thank ArizonaSunDevil99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Awful worst experience. Heating broke during the snow days in Swindon. Asked for it to be fixed, 3 days in row, but could not fix it! Returned a week later still broke, still complained, still no resolution,apology, sorry and offer of anything in return.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
Thank spencerwilson75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Jurys Inn Swindon, responded to this reviewResponded 2 weeks ago

Dear Spencerwilson75,

I sincerely regret that your experience with us has not met your expectations. In order for us to further improve our service, I would be grateful if you could contact me directly on John_Markham@jursyinns.com


I look forward to hearing from you so I can address the issues you have raised.
Please be assured that this is not reflective of our usual high standards.


Best regards,
John Markham
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

East to find, very clean and helpful staff, really the only problem is the lighting in the room, its ok having energy save lights however there needs to be a least on lamp that is bright i.e LED as I was trying to complete paper work and the lighting is far too low.
Breakfast is good and good choice but the plates seem to be getting smaller we have bigger side plates at home might bring my own nest time...dinner plate not side plate!!!!

  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Really lovely staff be great service and whilst we accept that we were a table of 15 we waited near 2 hours for our main meal. When it did come it was over cooked and tepid. We were so hungry by then we just ate it. Also found drinks service at tables very slow needed up going to the bar ourselves very understaffed that night . However slept great room great clean

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
Thank Uk1maria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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