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“What a joke”
Review of The Savoy

The Savoy
Ranked #160 of 474 Restaurants in Swindon
Description: The very first Wetherspoons opened in Swindon in 1996. We are situated in the majestic old ABC cinema at the top end of Regent St. We are a family friendly pub offering everything you would expect from a JD Wetherspoon: Excellent quality food at a reasonable price - From 8am breakfast to 11pm when the kitchen closes. World class wine, spirits and beer as well as a large range of craft beer and soft drinks. However where we feel we truly excell is in the supply of Real Ale and cider. We have 18 handpulls and consistantly stock a large variety of ale from local brewers and national brewers. We also have at least 4 Real Ciders available at all times. We have a dart board for use during the week (please ask in advance) and are happy to take bookings for any time of the day - including breakfasts. See you soon
Restaurant details
Description: The very first Wetherspoons opened in Swindon in 1996. We are situated in the majestic old ABC cinema at the top end of Regent St. We are a family friendly pub offering everything you would expect from a JD Wetherspoon: Excellent quality food at a reasonable price - From 8am breakfast to 11pm when the kitchen closes. World class wine, spirits and beer as well as a large range of craft beer and soft drinks. However where we feel we truly excell is in the supply of Real Ale and cider. We have 18 handpulls and consistantly stock a large variety of ale from local brewers and national brewers. We also have at least 4 Real Ciders available at all times. We have a dart board for use during the week (please ask in advance) and are happy to take bookings for any time of the day - including breakfasts. See you soon
Reviewed 2 April 2018

I went in to meet up with family. I took our little man up to the bar and asked about the changing facility and was told to use the disabled toilet. I took him in shut and locked the door. I changed his nappy and decided to use the toilet as I was in there anyway. only to have a man walk in on me. I asked him how and was told the same man had given him the key. I was not offend an apology. So left a met family at a place people will treat me better

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1  Thank Kerry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris S, Manager at The Savoy, responded to this reviewResponded 17 May 2018

Hi Kerry A.

Sorry for this unfortunate incident.

I have spoke to the staff who were on duty that day as I’m shocked that no apology was offered for this embarrassing incident.

We have discovered that the lock was broken. Once locked from inside, the radar door lock on the disabled toilet should not be able to be opened from the outside without specific manipulation of the mechanism. This was obviously not the case on the day of your visit.

I am pleased to report that this was quickly rectified and a new lock has now been fitted.

I do hope that it won’t put you off visiting us again in the future.

Please accept my apologies once again

Kind Regards

Chris & the team @ The Savoy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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16 - 20 of 164 reviews

Reviewed 24 February 2018 via mobile

Excellent food served by very friendly and professional staff. Would definitely go back again. Good priced food.

Thank gillyell11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris S, Manager at The Savoy, responded to this reviewResponded 17 May 2018

Hi gillyell11

Thank you so much for the 5* review. Always great to receive such praise.

Hope to see you again soon!

Chris & the team @ The Savoy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018

Been here before and found it to be a good JDW. However, with a different friend this time, his Classic Burger was fine, but my 8oz Angus Rump steak was a disappointment. I had asked for it to be well done, and it certainly was, in fact a quarter of it looked as though it had been incinerated, the steak knife struggled to cut it, there was also quite a lot of fat around the edge compared with how I have had it before. Whilst I appreciate no two steaks are identical I am wondering if with the change of suppliers to JDW recently there has been a drop in quality if so very disappointing. It was busy in the pub which may explain why no staff member visited the table to check if the food was ok until the plates were cleared. Given we were on a short timescale I did not take this back, however, had I been asked I would have sent it back. Shame really hope its not a trend....

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Thank Derek100Oxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2018

I'm writing this review on be half of my in laws who ate here last Wednesday lunch time. They had a lovely lunch there as they regularly do, My mother in law left her hand bag on the back of the chair and went off to catch the bus home. She then realised that she had left her bag behind. Luckily the waiter spotted it straight away and put in to the safe. So thank you for paying attention in such a busy pub, they were so relieved.

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1  Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris S, Manager at The Savoy, responded to this reviewResponded 17 May 2018

Hi Sharon H

Sorry for the late response!

Thank you for taking the time to contact us.

So glad to hear we managed to reunite your mother in law with her bag. I passed this on to the rest of the team so they were aware.

Thanks again

Chris & the team @ The Savoy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018

I am regular guest here, the food is ok , drinks , but what is more important is the customer service which one they provided to customers, in special the manager Aaron! I work in hospitality in customer service and i am very happy when some people they provide for me amazing customer service like this manager. Well done Aaron and his team!

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Thank johnswicc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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