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“Nice Hotel”

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 17 August 2017 via mobile

Clean and comfortable airport hotel. The inside part is really impressive. Ideally situated for the North Terminal, but really easy to get to the South Terminal too. Good quality WiFi was an unexpected bonus.

Stayed: August 2017, travelled with family
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 3 weeks ago

Bonjour James R,

Thank you posting fantastic comments relating to your most recent stay at the hotel.

It gives me a pleasure to know that you found your room well appointed and you enjoyed our location with direct access to the North Terminal via a fully covered walkway.

We are looking forward to welcoming you back to Sofitel London Gatwick in the near future and we hope for that any upcoming visit will be as pleasant as the previous one!

Yours faithfully,

Globy Ouseph
General Manager

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130 - 134 of 7,791 reviews

Reviewed 16 August 2017 via mobile

Just a quick review for the hotel

From arrival the service is excellent at this hotel, informative, quick and simple check in to a warm welcome from service staff

Rooms are amazing, clean, pillows and bed very comfortable and no external noise coming in

Special mention for Jagan in the lobby bar, he's quick and his customer service is far better than some others, he was always pleasant and chatted nicely just the right amount of time

Really nice guy

Stayed: August 2017, travelled with family
1  Thank Keikai73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 3 weeks ago

Bonjour Keikai73,

I am absolutely delighted to read your comments relating to your recent stay.

It is a delight to learn that Jagan exceeded your expectation by efficient and attentive service, I have shared your review with our team as I am sure that all Ambassadors will very much encouraged by your appreciative comments.

Thank you for your loyalty and we are looking forward to welcoming you back to Sofitel London Gatwick in the near future.

Yours faithfully,

Globy Ouseph
General Manager

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Reviewed 16 August 2017

This hotel is a very short walk from Gatwick airport check-in, brilliant for that early morning flight. The staff are excellent and the room was very comfortable. The bar was expensive but good.
The deal with car parking for the week was good and very efficient; not cheap but worth the cost

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Wresto4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 3 weeks ago

Bonjour Wresto4,

Thank you very much for sharing a review of your recent stay here at Sofitel London Gatwick

I am delighted that you were able to take full advantage of our excellent location, with direct access to North Terminal via a covered walkway we really are perfect choice for all travellers from Gatwick. Most of our guests find the Park and Fly package extremely good and convenient and it is great to see you did also.

We truly valued your patronage with our Hotel and we are looking forward to welcoming you back on your next travel.

Yours faithfully,

Globy Ouseph
General Manager

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Reviewed 16 August 2017 via mobile

Lovely beds and pillows, spotlessly clean. It's my favourite business hotel. Very reasonable rates and you can negotiate. Breakfast is fabulous too.
Few restaurants offering different types of food or M&S at south terminal provides a good alternative.
Super courteous staff.

Stayed: August 2017, travelled on business
Thank Kkeny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Front Office Manager at Sofitel London Gatwick, responded to this reviewResponded 3 weeks ago

Bonjour Kkeny,

Thank you for taking the time to share your fantastic feedback regarding your stay at the Sofitel London Gatwick.

I am delighted to learn that you enjoyed your visit and you were overall satisfied with the services and amenities that we provide. It is very good to read that you found our Ambassadors to be helpful and efficient, I will personally pass your praises and share your review with the Team. I am also grateful to read you found our beds comfortable.

I am pleased that you have chosen our hotel for your accommodation whilst flying out from Gatwick and I hope to welcome your return in the future.

Yours faithfully,

Globy Ouseph
General Manager

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Reviewed 15 August 2017

We stayed at this hotel the night prior to our flight. Excellent check in and out. Well appointed rooms with great air conditioning, sound proofing and comfortable beds. We enjoyed a delicious meal in The Urban Cafe. The hotel is conveniently situated for Gatwick North Terminal which is accessed via a short connecting walkway. Upon our return we used one of their "day hire" rooms which was also great.
Only four stars have been awarded in this review as we found the cocktails in the bar to be over priced and weak. Maintenance work around the open plan foyer of the hotel and in one of their bars distracted from the convivial ambiance which one would normally expect.
However we would definitely use this hotel again and highly recommend.

Stayed: August 2017
2  Thank buzbies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 17 August 2017

Bonjour Buzbies,

Thank you very much for taking the time to leave us a review of your recent stay here at Sofitel London Gatwick.

It is wonderful to learn that you had a smooth and efficient check-in which enabled you to settle in your room and relax prior to your holidays. We do indeed provide a 'day room' rate which can be booked directly with the hotel to ensure the room will be ready upon an early arrival; it is good to hear that you found this offer convenient for your travels.

Thank you again for choosing the Sofitel London Gatwick ,we look forward to welcoming you back in the near future.

Yours faithfully,

Globy Ouseph
General Manager

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Additional Information about Sofitel London Gatwick

Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Crawley
#3 Business Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
Price Range: RM552 - RM1,081 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel

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