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Reviews (3,237)
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1,417
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All reviewsan early flightsouth terminalcorner roomcontinental breakfastgatwick airportsofa bedbag dropnext morningterminal buildingwalk in showershort walkcovered walkwaycomfortable roomgood sizean overnight stayself servicecar park
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489 - 494 of 3,237 reviews
Reviewed 15 August 2017 via mobile

I like this hotel , that's why I continue to stay there when we have an over night in gatwick but the staff are in need of some training or better management to give better customer service or they any other mid range hotel .
At check in when we arrived there was 4 people behind the desk but just 1 checking people in , even tho there was 3 or 4 people waiting . When I did get seen to the woman never looked me in the face or said hello or anything you would expect from someone working in customer service in a hotel . I'm also a Hilton Diamond status and this was mentioned either at check in (when Hilton say it should be)
At breakfast there is no one in the breakfast area to greet you or help out if you need anything, the juice machine had run out so I mentioned this to the eastern European cleaner who didn't understand me ?
At places like premier inn the staff at breakfast will ask you if you want anything made from the kitchen , fried eggs or omelettes etc, but not here . There is no one to ask. Just some foreign 'cleaners'

If Hilton want to stand out above the likes of premier inn and travel lodge then they need to up there game . Apart from the decor in the halls and room , this place is just the same , perhaps with worse customer service

Stayed: August 2017, travelled with family
Thank Scottydoggiom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017

Stayed at this hotel prior to an early morning flight. Check in was good but it would have been better to have known that a £25 deposit was required at check in before arriving. This was apparently to cover any bills etc which seemed a little strange but something you have to do. Our room was on the 2nd floor. The room was a good size as we are a family of 4 and had two queen size beds. The bathroom was spotlessly clean and had a lovely large shower with clean bath towels. For once we actually had 4 mugs in the room which is nice to see that we were all catered for. Sadly our view was of an inside concrete courtyard but as it was for one night - not a problem. We did not eat in the hotel but had a drink which was normal pricing. Slept well considering we were all excited to be going on our holiday and did not hear any noise. The check out was quick and easy and we were given a receipt for the return of £25. I would definitely recommend this hotel as you are a short walk from the terminal building but if you require the other terminal it is not a problem and we took the shuttle over and were at our location within 15 minutes.

Room Tip: If you like to look at the planes then ask for a room overlooking the runway and a higher floor.
  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
3  Thank BuzzFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile

Stayed for a weekend with 3 to see the city. Room OK, breakfast OK given the price but
Coffe terrible. Close to airport and close to city. Very good location. The boxpark to eat 250 mtr from the hotel is very convinient ( great!!! indian place called Indigo). All in all satisfied.

Stayed: August 2017, travelled with family
Thank Marc K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 August 2017

Thank you for your feedback review - I have noted your comments regarding the BoxPark and shared that with our colleagues at the HBH Croydon - thanks again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

Great hotel and helpful friendly staff. We had a very tasty complimentary breakfast. There was both hot and cold choices with cold options available from an earlier time. The complimentary level of WiFi worked perfectly for all the family. Excellent placement for North Terminal.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank M2416NZrebeccac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2017 via mobile

Awful place, complained about my food(evening meal) which was overpriced by 3 times, made probably an hour before and microwaved, fish was tough and chips were hard, hooray for the peas though!! Waiter said he will sort it but didn't see him again. Wouldn't board my dog here?! Avoid at all costs!

Stayed: August 2017, travelled as a couple
Thank Evertonsony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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