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Hampton by Hilton London Gatwick Airport
Ranked #8 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 16 August 2017

Great location just a very short walk through a corridor from the North Terminal, comfy beds and spotlessly clean. We stayed for both the night before an early flight and the night we returned on a very late flight. My only comment would be that it is a shame they stop serving breakfast at 10 am and don't continue until 12.00 particularly as you can check in all night and if you land in the early hours of the morning like we did it would be nice to sleep a bit later. However that apart we would definitely do the same again.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Lynne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 - 62 of 2,789 reviews

Reviewed 15 August 2017 via mobile

I like this hotel , that's why I continue to stay there when we have an over night in gatwick but the staff are in need of some training or better management to give better customer service or they any other mid range hotel .
At check in when we arrived there was 4 people behind the desk but just 1 checking people in , even tho there was 3 or 4 people waiting . When I did get seen to the woman never looked me in the face or said hello or anything you would expect from someone working in customer service in a hotel . I'm also a Hilton Diamond status and this was mentioned either at check in (when Hilton say it should be)
At breakfast there is no one in the breakfast area to greet you or help out if you need anything, the juice machine had run out so I mentioned this to the eastern European cleaner who didn't understand me ?
At places like premier inn the staff at breakfast will ask you if you want anything made from the kitchen , fried eggs or omelettes etc, but not here . There is no one to ask. Just some foreign 'cleaners'

If Hilton want to stand out above the likes of premier inn and travel lodge then they need to up there game . Apart from the decor in the halls and room , this place is just the same , perhaps with worse customer service

Stayed: August 2017, travelled with family
Thank Scottydoggiom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017

Stayed at this hotel prior to an early morning flight. Check in was good but it would have been better to have known that a £25 deposit was required at check in before arriving. This was apparently to cover any bills etc which seemed a little strange but something you have to do. Our room was on the 2nd floor. The room was a good size as we are a family of 4 and had two queen size beds. The bathroom was spotlessly clean and had a lovely large shower with clean bath towels. For once we actually had 4 mugs in the room which is nice to see that we were all catered for. Sadly our view was of an inside concrete courtyard but as it was for one night - not a problem. We did not eat in the hotel but had a drink which was normal pricing. Slept well considering we were all excited to be going on our holiday and did not hear any noise. The check out was quick and easy and we were given a receipt for the return of £25. I would definitely recommend this hotel as you are a short walk from the terminal building but if you require the other terminal it is not a problem and we took the shuttle over and were at our location within 15 minutes.

Room Tip: If you like to look at the planes then ask for a room overlooking the runway and a higher floor.
  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
3  Thank BuzzFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile

Stayed for a weekend with 3 to see the city. Room OK, breakfast OK given the price but
Coffe terrible. Close to airport and close to city. Very good location. The boxpark to eat 250 mtr from the hotel is very convinient ( great!!! indian place called Indigo). All in all satisfied.

Stayed: August 2017, travelled with family
Thank Marc K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 August 2017

Thank you for your feedback review - I have noted your comments regarding the BoxPark and shared that with our colleagues at the HBH Croydon - thanks again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

Great hotel and helpful friendly staff. We had a very tasty complimentary breakfast. There was both hot and cold choices with cold options available from an earlier time. The complimentary level of WiFi worked perfectly for all the family. Excellent placement for North Terminal.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank M2416NZrebeccac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton London Gatwick Airport

Address: Longbridge House, North Terminal, Gatwick Airport | London Gatwick Airport, Crawley RH6 0PJ, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style:
Ranked #8 of 28 Hotels in Crawley
Price Range: RM425 - RM958 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hampton by Hilton London Gatwick Airport 3.5*
Number of rooms: 194
Official Description (provided by the hotel):
A welcoming hotel, just minutes from Gatwick Airport's North Terminal. Conveniently connected to Gatwick Airport's North Terminal, Hampton by Hilton London Gatwick Airport is just moments from the airport check-in desks. ... more   less 
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