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“Interesting and interactive ”
Review of Milestones Museum

Milestones Museum
Ranked #1 of 27 things to do in Basingstoke
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: Step inside the story of our social, retail and industrial heritage and imagine what life would have been like during the Victorian era and the 1930s as you explore the life size streets, buildings, shops and vehicles, all under one roof. Be inspired by wonderful collections from vehicles, toys, domestic appliances and lots more! See how our homes developed through decades from 1930 - 1970s with our authentic room-sets. Experience our 1940s sweet shop when you purchase an old penny for £1 to buy your 2oz ration of sweets in the sweet shop. Have fun in our vintage penny arcade. Dress up in Victorian costumes. Under 5s can also enjoy our play post office. Experience our working Edwardian pub where you can enjoy a pint and a sandwich. Events such as LEGO and Father Christmas Grotto at selected times of the year.
Useful Information: Wheelchair access, Food available for purchase, Activities for young children, Stairs / lift, Bathroom facilities
Reviewed 28 August 2018 via mobile

Loved our visit today. Had great fun in the old penny arcade (10 coins for £1) and got a ration of sweets for another old penny (£1). Staff were helpful and friendly. Lots to see and reminisce over. The food in the cafe was nice, but was running low by half 12, also very busy. Clean toilet facilities and large car park close by. Well worth it.

Thank SamH1426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Head of Operations at Milestones Museum, responded to this reviewResponded 2 September 2018

Thank you very mush for your visit to Milestones, and for taking the time to write a review about us. We're really glad you enjoyed your visit.

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"sweet shop"
in 211 reviews
"penny arcade"
in 96 reviews
"all ages"
in 98 reviews
"visited milestones"
in 24 reviews
"post office"
in 28 reviews
"rainy day"
in 55 reviews
"cobbled streets"
in 20 reviews
"trip down memory lane"
in 19 reviews
"slot machines"
in 27 reviews
"audio guide"
in 34 reviews
"the pub"
in 60 reviews
"ration book"
in 11 reviews
"fire engine"
in 11 reviews
"lego models"
in 19 reviews
"step back in time"
in 21 reviews
"under cover"
in 30 reviews
"interesting place"
in 16 reviews
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20 - 24 of 1,104 reviews

Reviewed 28 August 2018

We went to Milestones on a rainy bank holiday Sunday, our group was 3 adults and 3 young children. We have been before a few years ago.

What struck us about our visit was that, much as the actual museum is brilliant - it is literally like going back in time, and lots to see in there - the organisation by the staff and surrounding systems just seems unable to cope with anything more than a trickle of people through there.

We arrived about 20 minutes after it opened, and it took us about half an hour just to get in the front door - the queue was so long. We had booked tickets online, in advance - no separate queue for this, we had to line up and just go through the same slow system as everybody else, which ended with 3 ladies manually going through every family coming in. Why have online tickets when it provides no advantage other than a slight discount?

We then spent about half an hour looking round, and decided we would go to the pub (inside the museum) for a drink and some lunch. The lady serving was really rude, and basically said the only things we could have was the one beer they had on tap and diet coke. No food, nothing else (there are several hot/ cold food items on their menu). This was about 12.30 on a Sunday! We fortunately took some food for the kids so they were OK, but after this we carried on for a short while, and decided we would go to the cafe upstairs. We were there just past 2pm, and were told they weren't serving food either! They serve food 12 - 2pm, which wasn't clear, and could have easily been explained when we came in.

The children took part in the 'Mega Machines' trail which they were really excited about, and were looking forward to the 'reward' that they got when completing it. We went upstairs and asked the lady on the desk (the member of staff on the ground floor desk had dissappeared by this point) and she passed us 3 little stickers for the kids. They were all really dissappointed, it just seemed so underwhelming.

We saw so many things that could be improved, and it just made the whole experience so poor for us. I'm giving an average review because of the quality of the exhibits, but the customer experience was really poor.

2  Thank RichardandChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Head of Operations at Milestones Museum, responded to this reviewResponded 2 September 2018

Thank you for visiting Milestones and for writing your review. I am really sorry we did not meet the level of service you would expect from the museum.

On the day of your visit we did have several operational challenges that detracted from the high level of service we do offer. For this I apologise.

We will continue to strive to deliver an exemplary level of service to all our guests, and I do hope that on your next visit we will offer this to you.

Kind regards

Peter

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Reviewed 28 August 2018

We spent a really enjoyable day here and saw lots of appliances from MY life both as a child and then early marriage etc. like a tram I used to go to School on! It really gives a good idea of what life was like and how things have changed - the children loved it too. There is a snack bar/restaurant not expensive and all the facilities efficient and clean - a lovely day out for young and old!

Thank happybunny130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Head of Operations at Milestones Museum, responded to this reviewResponded 2 September 2018

Thank you for your lovely review about the museum. Very happy you enjoyed your visit.

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Reviewed 26 August 2018 via mobile

Hidden gem of a place. Plenty of history, done old school amusement machines to keep the kids amused. Brilliant

1  Thank Pauleite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Head of Operations at Milestones Museum, responded to this reviewResponded 2 September 2018

Thank you for your review

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 26 August 2018

We have visited Milestones 3 times in the last year with people ranging from grand children of 7 years old to a 91 year old lady and all had a very interesting time. The grandchildren learnt what thing used to be like and for my mother in law it brought back all sorts of memories

Thank john w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Head of Operations at Milestones Museum, responded to this reviewResponded 2 September 2018

Thank you for visiting us so many times this year, and for writing such a lovely review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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