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“Nice food, shame service didn't match”
Review of Paulo Giannis

Paulo Giannis
Ranked #61 of 209 Restaurants in Lancaster
Price range: US$6 - US$32
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Special Occasion Dining
Dining options: After-hours, Dinner, Breakfast, Reservations
Reviewed 5 April 2018 via mobile

We have been to this restaurant several times mainly due to my son liking the carbonara here. We have never found the service great, last time we actually gave up waiting to order, paid for drinks and left, had it been busy I would have understood. Though they were quick to try and take our order then!! Gave it one more chance this half term and it was definitely the last time we'll be in. Between the 3 staff members we had contact with, they couldn't even come up with a smile between them. We were offered seats which looked like they had been savaged by cats, I refused to sit in these when there was so many others available. Front of house service was slow, yet it wasn't busy, our plates sat piled up for 15 minutes before they were cleared and Ice-cream cone offered. Which bizarrely was served in a tall sundae glass which left my son covered in sauce trying to remove it. We were given the wrong bill to pay at the end and the male member of staff who gave us this was nothing but rude about it, not even a smile or thankyou upon payment. The food we had was actually enjoyable which is a shame, but there are plenty of other places in Lancaster that offer similar menu and service with a smile so we will be opting there in the future.

4  Thank Elle0884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

Thanks for your feedback, sorry to hear you did not enjoy your visit on this occasion. We have taken on board your feedback and put measures in place to work to ensure the same problems don’t occur again, including additional staff training on the importance of service with a smile.

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26 - 30 of 540 reviews

Reviewed 3 April 2018

Paulo Giannis is a buzzy restaurant with a good atmosphere and tasteful decor. Look out for the wine bottle and wine glass chandeliers.

The "happy hour" or in fact happy 6 hours, runs from 12 to 4.30 and 5.30 to 7.00 with selected pizza and pasta for £4.99.

We chose rigatoni and a napoli pizza. Generous portions with excellent sauce and tasty topping. Oh and the side salad was excellent.
Montepulciano by the glass was very good too.

If anything the service was a bit dizzy but we can forgive that since we were not in a hurry.

This is an ideal pre cinema venue.

    • Value
    • Service
    • Food
Thank Geoff E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

Great to hear your feedback, we use these reviews as a tool in our team training, and your comments are really helpful. We look forward to seeing you again soon

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Reviewed 25 March 2018 via mobile

Great place to visit, especially during "happy hour" when there are bargains to be had. Food is always really tasty and the staff are helpful.

Thank Epjbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

Hello, thanks for taking the time to review our restaurant, it’s great to hear you enjoyed your visit and we look forward to welcoming you back

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Reviewed 19 March 2018 via mobile

Visited here for lunch today. The restaurant was very cold making it quite uncomfortable. The food was quite nice but the main ingredients of my pizza were quite sparse.

I've been a few times over the past couple of years and always found it quite average, poorly managed and has plenty of potential that never seems to be realised.

2  Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

Thank you for taking the time to leave a review. I'm sorry you haven't enjoyed your visit to our restaurant, we are always grateful for feedback an will pass these comments onto our team in our next staff training session.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018 via mobile

The whole experience was abysmal. I ordered 8oz sirloin rare. It came out well done and the mushrooms were not nice at all. Sister found hair in food which was taken off the bill. The service was really cold and there was zero atmosphere.

Thanks for a poor night. Most definitely will not return. Appalling service, food and atmosphere...

I would invest in mystery diners to help improve service standards.

2  Thank Phil L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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