We have been to this restaurant several times mainly due to my son liking the carbonara here. We have never found the service great, last time we actually gave up waiting to order, paid for drinks and left, had it been busy I would have understood. Though they were quick to try and take our order then!! Gave it one more chance this half term and it was definitely the last time we'll be in. Between the 3 staff members we had contact with, they couldn't even come up with a smile between them. We were offered seats which looked like they had been savaged by cats, I refused to sit in these when there was so many others available. Front of house service was slow, yet it wasn't busy, our plates sat piled up for 15 minutes before they were cleared and Ice-cream cone offered. Which bizarrely was served in a tall sundae glass which left my son covered in sauce trying to remove it. We were given the wrong bill to pay at the end and the male member of staff who gave us this was nothing but rude about it, not even a smile or thankyou upon payment. The food we had was actually enjoyable which is a shame, but there are plenty of other places in Lancaster that offer similar menu and service with a smile so we will be opting there in the future.
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