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“Foods ok, staff less so”
Review of Paulo Giannis

Paulo Giannis
Ranked #62 of 209 Restaurants in Lancaster
Price range: US$6 - US$32
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Special Occasion Dining
Dining options: Breakfast, After-hours, Dinner, Reservations
Reviewed 28 May 2018 via mobile

I like the food as they do a quorn vegetarian spag Bol, which most places don’t bother with. However, it’s often let down by one of the staff. He’s very rude and dismissive. Almost throws the food at you and walks off. Have definitely avoided since , especially if we see he’s on shift! Also very very dark - I understand creating atmosphere, but you can barely read the menu without the torch on your phone!

1  Thank EmmieTogneri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

Thanks for your feedback, sorry to hear you find one of our team to be rude. Are you able to email me on gemma@paulogiannis.co.uk with some details of what's gone wrong so we can find out what has gone wrong and put measures in place to ensure the same problems don’t occur again.

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19 - 23 of 541 reviews

Reviewed 28 May 2018

Not great. Food average, service average and over priced. Food tastes like its heated up in a microwave. Not very flavoursome. Too many tables packed in. Feel like there's no privacy as you're so close to the next table. Best part of the restaurant is the kids door.

1  Thank KezIW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

Hi there, sorry to hear things weren’t up to standard. If you are able to email me on gemma@paulogiannis.co.uk I can look into these issues for you and work with the team to improve things going forward.

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Reviewed 26 May 2018 via mobile

little nibble as we had cocktails. Was not expecting it to be so good. Goats cheese croquettes, Caesar salad and calamari...little sweet potatoes on the side. All excellent. New future snackettes. Might work my way round menu.

1  Thank kelndib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

Hello, thanks for taking the time to review our restaurant, it’s great to hear you enjoyed your visit and we look forward to welcoming you back

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Reviewed 20 May 2018 via mobile

Came in for a family meal starters were okay apart from we got told that the chicken livers where all used for the pate, mains came and the fish in my molfetes was rubbery the lasagne was rubbery too the Alla pana was bland and had no taste what’s so ever, asked too speak too the manager who came over with an attitude asking me what he wanted me too do shocking customer service tbh to say he was the manger!!

5  Thank award03041991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

As much as we appreciate constructive feedback, it is hard to take seriously the opinions of a customer who is now banned for abusive behaviour towards our staff both when they are in work and when they are off duty. Perhaps you will find a restaurant with more tolerant staff who don't mind being sworn at more suited to you.

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Reviewed 15 May 2018 via mobile

Went for the special happy hour . Friends and family got the cicktails .. hapy hour available mon to friday 5 til 7 .. pre booked .. special menu .. great food .. slow service .. will go again .. love the quirky little door so had to go through it ..x

Thank dawnydear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

Great to hear your feedback, we use these reviews as a tool in our team training, and your comments are really helpful. We look forward to seeing you again soon

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