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“Needs smartening up but the food is OK”
Review of Paulo Giannis - CLOSED

Paulo Giannis
Price range: US$6 - US$31
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Special Occasion Dining
Dining options: Dinner, After-hours, Breakfast, Reservations
Reviewed 12 June 2018

Having had a less than enjoyable experience here some years ago, we finally got around to trying it again. The state of the chairs do not make the best first impression, the seats themselves being somewhat tatty and lacking in cushioning.

The food was better than I remembered, though the smoked salmon salad certainly did not need extra ground pepper on top of already-peppery rocket leaves.

The New York cheesecake was very good though. £120 for five people, four of whom had a dessert is about right.

The men's toilet cubicle door should be properly fixed (it has a hole in it)

Date of visit: June 2018
    • Value
    • Service
    • Food
2  Thank Harpmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

Thanks for taking the time to leave your feedback, the comments are really useful in helping us improve things. I have passed your feedback on regarding the chairs to the owners, some of them are in need of replacement for sure. We have already fixed the hole in the gents toilet door. The chefs have also been reminded about the pepperiness of rocket :)

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Reviews (547)
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26 - 30 of 547 reviews

Reviewed 28 May 2018 via mobile

I like the food as they do a quorn vegetarian spag Bol, which most places don’t bother with. However, it’s often let down by one of the staff. He’s very rude and dismissive. Almost throws the food at you and walks off. Have definitely avoided since , especially if we see he’s on shift! Also very very dark - I understand creating atmosphere, but you can barely read the menu without the torch on your phone!

Date of visit: May 2018
1  Thank EmmieTogneri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

Thanks for your feedback, sorry to hear you find one of our team to be rude. Are you able to email me on gemma@paulogiannis.co.uk with some details of what's gone wrong so we can find out what has gone wrong and put measures in place to ensure the same problems don’t occur again.

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Reviewed 28 May 2018

Not great. Food average, service average and over priced. Food tastes like its heated up in a microwave. Not very flavoursome. Too many tables packed in. Feel like there's no privacy as you're so close to the next table. Best part of the restaurant is the kids door.

Date of visit: February 2018
1  Thank KezIW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

Hi there, sorry to hear things weren’t up to standard. If you are able to email me on gemma@paulogiannis.co.uk I can look into these issues for you and work with the team to improve things going forward.

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Reviewed 26 May 2018 via mobile

little nibble as we had cocktails. Was not expecting it to be so good. Goats cheese croquettes, Caesar salad and calamari...little sweet potatoes on the side. All excellent. New future snackettes. Might work my way round menu.

Date of visit: May 2018
1  Thank kelndib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

Hello, thanks for taking the time to review our restaurant, it’s great to hear you enjoyed your visit and we look forward to welcoming you back

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Reviewed 20 May 2018 via mobile

Came in for a family meal starters were okay apart from we got told that the chicken livers where all used for the pate, mains came and the fish in my molfetes was rubbery the lasagne was rubbery too the Alla pana was bland and had no taste what’s so ever, asked too speak too the manager who came over with an attitude asking me what he wanted me too do shocking customer service tbh to say he was the manger!!

Date of visit: May 2018
5  Thank award03041991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRManager2017, Manager at Paulo Giannis, responded to this reviewResponded 4 July 2018

As much as we appreciate constructive feedback, it is hard to take seriously the opinions of a customer who is now banned for abusive behaviour towards our staff both when they are in work and when they are off duty. Perhaps you will find a restaurant with more tolerant staff who don't mind being sworn at more suited to you.

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