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All reviews department store great location hotel's service standard hotel reception staff ocean view room bars and restaurants breakfast room grand plage nice hotel nice breakfast clean rooms a great stay min walk main beach hotel is located alexandra
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Reviewed 4 December 2017 via mobile

We recently had visit to Biarritz and booked 3 rooms, the place is great and especially thanks to Alexandra at front desk. She was so helpful and cooperative as always. This was our 2nd stay in a year time. We recommend everyone this hotel to stay while you are in this beautiful city.

Date of stay: November 2017
Trip type: Travelled on business
Thank Najaf A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe D, Directeur at Mercure Le President Biarritz Centre, responded to this reviewResponded 18 December 2017

Madame, Monsieur,
My team and myself we thank you for your nice testimony on tripadvisor and as well in choosing the Mercure Président for your last stay in Biarritz. It is a really pleasure to read that you recommend our hotel to the readers of your message. I am very sensitive of your satisfaction concerning the service with a especially note to Alexandra.
Thank you also for your fidelity,
We wish you a very nice feasts for the end of this year,
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017

The hotel and the room with sea view is just awesome ! But above all the personnel : Alexandra and her night male colleague were very helpful and nice to guide us for our trip in Biarritz ! Special big thanks to them and hope Accor give them a bonus for their excellency at work !

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank SanjeevSteffi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe D, Directeur at Mercure Le President Biarritz Centre, responded to this reviewResponded 30 November 2017

Monsieur, Madame,
A big thank you for this very nice message on tripadvisor and for the recommendation you made about the best Accor place to be in Biarritz.
My team and I are delighted that your stay has gone well and for us your testimony it is a nice reward. Looking forward to welcoming you again,
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Christophe D, Directeur at Mercure Le President Biarritz Centre, responded to this reviewResponded 19 October 2017

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Reviewed 19 September 2017

We were very disappointed at the small room & stupidly small twin beds which gave us a poor night's rest. Breakfast was very average. On departure we requested a refund for the price of breakfast (which we had pre-booked) as at Le Mans they advised us that we were entitled to free breakfast at our age in Mercure hotels. At Le Mans the refund was immediate but at Biarritz we were told it would need 'approval'.

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank pandalarkin2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe D, Directeur at Mercure Le President Biarritz Centre, responded to this reviewResponded 26 September 2017

Madame, Monsieur,
You took the time to give us your opinion about your stay in our hotel, and we thank you.
I am sorry that the service did not respond fully to your expectations and please accept my deepest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations earns your trust when you next stay with us.
Looking forward to welcoming you shortly,
Yours sincerely,

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Reviewed 31 August 2017

Good location but the hotel advertises wi fi access through the hotel which is not accessible. Takes numerous attempts to access wi fi. Had to sit in reception to access as no wi fi in the bedroom. We were told our room was new (401) which I found difficult to believe as it was part of the original hotel.

Room tip: Poor wi fi
Date of stay: August 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe D, Directeur at Mercure Le President Biarritz Centre, responded to this reviewResponded 12 September 2017

Madame, Monsieur,
By sharing your testimony, you have taken the time to give us your opinion about your stay in our hotel, and we thank you.
We are sorry that the WIFI did not meet your expectations, and we beg you to accept our sincerest apologies.
Be certain that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.
Looking forward to welcoming you shortly
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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