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Reviews (486)
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4 - 9 of 486 reviews
Reviewed 24 May 2018

lovely hotel in a good part of Bastia. Good value for money, comfortable beds, great breakfast and extremely pleasant staff. Only issue is that the whole of the hotel looks a little tired and could do with a makeover

Stayed: May 2018
Thank ukkuhl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OSTELLA, Responsable commercial at Hotel Ostella, responded to this reviewResponded 9 June 2018

Dear ukkuhl,
Thank you for your recent review of your stay with us. I am very pleased to see that you enjoyed yourselves.
Thank you for your kind words on the team. Teams are the heart of our hotel and the secret ingredient to making all our guests have the best stays possible with us. The Ostella will celebrate its 50th birthday on June 2019 and will start a refurbishment.
We look forward to welcoming you back again in the future.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2017

Our stay was supposed to extend over two nights, we changed our booking to one night several days before, we could never get a refund for what we had paid, the manager was smiling in the lobby but later on the phone proved to be quite sassy in his refusal to admit our demand for a refund.
We DO know where we will NOT be staying next time we visit Bastia, there are so many places in Corsica where hotel staff is polite and respectful....

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Edouard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OSTELLA, Responsable commercial at Hotel Ostella, responded to this reviewResponded 1 December 2017

Dear Edouard S,
Firstly let me thank for having shared your experience on TripAdvisor, we would be really interested in knowing your name please?
We have absolutely no memories about any event like that for a simple reason : from the moment you book through Expedia website for example, you accept sales and cancellation policies, so if any charge and payment must be made because of cancellation, it will be proceded as stated upon reservation process.
And after questioning the reception team, they can't remember this conversation on the phone. Please do not hesitate to contact me at commercialostella@orange.fr
With kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

Nice hotel for an overnight stay on the highway to/from the airport.
Situated some 3km outside of city center. If you get there in the afternoon forget about going to the center unless you accept spending an hour in a huge traffic jam.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank JackSmith66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OSTELLA, Responsable réception at Hotel Ostella, responded to this reviewResponded 26 November 2017

Dear JackSmith66,
Thank you very much for taking the time to review your recent experience with us and for leaving us a great note.
I am very pleased that you enjoyed your night. We do agree with you about the traffic jam in Bastia, mornings and ends of afternoon could really congested.
We hope that you return in the near future at the Ostella.
With warm regards.

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Reviewed 1 October 2017

This hotel had the title Hotel Spa Restaurant but unfortunately there isn't a restaurant at weekends in September and through the winter. This is not very obvious but i am informed that it is in the small print somewhere. The pool was also out of use when we stayed so not much of a spa either.
Situated on the edge of a housing estate with many high rise apartments nearby it is not particularly an idylic setting.
I won't be rushing back to this hotel
On the plus side the staff were very friendly
Bad end to what had otherwise been a lovely stay in Corsica

Room Tip: request a sea view
  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank richandsas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OSTELLA, Tarik, service commercial at Hotel Ostella, responded to this reviewResponded 3 October 2017

Dear Customer,

We would like to thank you for taking the time to evaluate your stay in our establishment and to highlight the professionalism of our staff.
Regarding access to the Spa, we present our most apologies. As our waters are used year-round, we are obliged to respect hygiene standards, namely chlorine treatments harmful to humans. During these treatments access is prohibited.
It is true that our restaurant is not open on weekends but only on weekdays, lunchtime and evening. We can, during the closing periods, guide our guests to very good tables in the city center at excellent value for money.
Finally it is true that we are located slightly on the outskirts of the city center (3,5 km) that is why we have built a palm grove in the grounds of the hotel with gardens and deckchairs for your relaxation.
We remain at your disposal for any other request and hope that you will leave us a second chance in order to be able to discover our well-being area as well as our restaurant.

We offer our most sincere and respectful greetings.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

It's taken me a bit of time to write this review, I stayed here for 1 night at the end of July with a group of 8 others. We had a great stay.
Staff were friendly, and incredibly professional.
It was our friend's birthday, so when we arrived (quite early) the restaurant staff helped us arrange a bottle of champagne for him, and then brought us bits from breakfast as we had missed it.
Our rooms were good, a little basic, but clean and comfortable.
Dinner service was good for most of us, but for the vegetarians among us it was a terrible disappointment with nothing on offer, and the staff weren't willing to prepare anything off the menu for us. So were just left with bread and tomatoes.

Despite that, everything else was pretty good - great pool, friendly staff, and good rooms.

  • Stayed: July 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank hjpkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OSTELLA, Tarik, sales department at Hotel Ostella, responded to this reviewResponded 23 September 2017

Dear Cleint,

We would like to thank you for taking the time to evaluate your stay at the Ostella for highlighting the quality of our staff as well as our wellness center. We passed your comment to the restaurant and decided to set up a vegetarian menu.
Please note that we appreciate your feedback and are delighted that you enjoyed it.
Looking forward to welcoming you again on your next visit, we warmly greet you.

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