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Reviewed 20 July 2017

I traveled to Paris with a group this past week and we were booked at the Adagio Hotel, there were to be 4 of us in each room. The room itself was nice enough but when we went into the bathroom for the first time we saw that the toilet was already blocked. We went down to reception asking them to send someone to fix it and when a cleaning woman came she told us that is was "our problem." We went back to reception and again asked them to send someone to fix it as it was NOT our problem. The people at the reception desk were rude and unhelpful. Every time we would try to talk to someone they would look at us and walk to the other side of the desk, it took about 20 minutes to get someone to write our room number down. The hotel itself also had a weird odor in the hallway that changed every time we walked up to our room.

The rooms were not cleaned and the towels were never changed during the time that we spent there. The entrance to the hotel is also located in a dark sketchy alley way and I did not want to be walking around at night alone.

The only good thing about this hotel was its location. It was about a 15 minute walk to the Eiffel Tower and the nearest metro station. If I ever return to Paris I would not stay here.

  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Kaitlyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoine P, General Manager at Aparthotel Adagio Paris Centre Tour Eiffel, responded to this reviewResponded 24 July 2017

Dear Guest,

We thank you for your comments, and we would like first to apologize for the negative experience you recently had at The Adagio Paris Tour Eiffel.

I am most distressed to learn about the dysfunctions which occurred and I am offering my deepest apologies for the inconvenience caused to you and to your colleagues.

It is not on any way the service that we owe to our guests.

I really hope that we will have the chance to prove to you that we can do better.

Looking forward to welcoming you again with us at the Adagio Paris Tour Eiffel, where the atmost will be done to give you satisfaction.

Kind regards,
Elie El Hayek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Antoine P, General Manager at Aparthotel Adagio Paris Centre Tour Eiffel, responded to this reviewResponded 21 July 2017

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Reviewed 17 July 2017

Have been travelling for 6 weeks in similarly priced accomodation all across Europe.Unfortunately out last stop,Paris has been the most disappointing. Customer service on arrival was appalling. Rooms in need of numerous repairs.Swimming pool in the lower basement looked disgusting. Water pressure in shower almost minimal.On a positive note, rooms are quiet and location very good.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoine P, General Manager at Aparthotel Adagio Paris Centre Tour Eiffel, responded to this reviewResponded 18 July 2017

Dear Guest,

We thank you for sharing your impressions further to your stay at the Adagio Paris Tour Eiffel

We are sorry to read that your experience in our aprthotel was not as high as your expectations and we kindly request you to excuse us for felt disappointment.

Be assured that we work constantly on the improvement of the quality.
Your observations were taken into account we thank you for it because they will help us improve our quality of service.
on the other hand, we were glad to know that you enjoyed the location and the room of our aparthotel.

We hope, dear Customer, that you will give us the opportunity to prove you during a next stay in Paris

Elie El Hayek
General Manager

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Reviewed 9 July 2017 via mobile

We were so excited to arrive in Paris but unfortunately were very disappointed with the apartment and service. We arrived at 3pm, could not get into our rooms until 4pm and when we asked how long the wait would be, we were told very rudely "don't know, could be 10 minutes, could be more". The passage into the room was dirty, and the room itself needs maintenance, chairs are chipped, cupboards have marks on them. The only good thing about this apartment was the location and the lovely view of the Eiffel Tower.

Stayed: July 2017, travelled with family
Thank Nola B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoine P, General Manager at Aparthotel Adagio Paris Centre Tour Eiffel, responded to this reviewResponded 18 July 2017

Dear Sir/Madam,

Thank you for taking the time sharing your review of your recent stay.

I would like to first of all on behalf of the team extend my apologies for the unexpected situations you had encountered during your stay.
Our aim is to maintain a high level of quality and we are sorry for the impression you got.

Please rest assured that your feedback is shared with all the department heads concerned and I take this opportunity to kindly request you to contact me personally for your future stays in order to provide you with the level of service that we are known for

Best regards,
Elie El Hayek
General Manager

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Reviewed 6 July 2017 via mobile

We where living in room 1014, and we had a perfect view to the Eiffel tower.

I normally don't complain in here, but I have to, even with our fine view to the Eiffel tower, the Hotel wasn't worth 3 star.

- We got a dirty room, it wasn't cleaned
- There was no cleaning off the room in our 4 night stay.
- The toilet was not working 3 out of 4 days.
- The air conditioning was working
- There was different kind of bugs in the kitchen part
- We could not get another room.

The staff was very kind, and tried everything they could, but it was uphill for them, because the circumstances the worked in.

In general not a place I can recommend.

Stayed: July 2017, travelled with family
1  Thank BNissen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoine P, General Manager at Aparthotel Adagio Paris Centre Tour Eiffel, responded to this reviewResponded 9 July 2017

Dear Guest,

We thank you very much for taking the time to share with us your experience at the aparthotel. We are glad to hear that you enjoyed our exceptional view and your where so kind to highlight the courtesy of our staff.
I was most distressed to read about the various problems encountered at our aparthotel during your stay with us. I am grateful to you to have taken the time of relating them it is through our clients’ critical observations that the level of service can be improved.

In view of the various occurrences that you have related, I have immediately gathered the Heads of the Departments in order to inform them of your disappointing experience with us, and the necessary have been made .

Regarding the abscence of the cleaning in 4 days, please allow me to mention that you can ask for a daily cleaning upon your reservation or directly at the reception.

I am offering again my deepest apologies for the disagreeableness and the inconvenience that these various circumstances have caused youn and I hope that you let us the chance to prove to you that we can do better during a next stay with us. Thanking you in advance,

Elie El Hayek
General Manager

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