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aubrysebastien
Marseille, France

nice hotel with sympathetic staff

4.0 of 5 bubblesReviewed 4 weeks ago
nice hotel with good quality of room and very nice staff.
good breakfast and great coffee
great place to go to the palais des congrès for conference. 20 minute walk trough a green voice :)
Date of stay: April 2024
Trip type: Travelled on business
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
, Propriétaire at Hotel Courcelles Etoile, responded to this review
Responded 4 weeks ago
Dear Aubrysebastien,

We wanted to take a moment to express our sincere gratitude for choosing our hotel for your stay.
It was wonderful to host you and our team is happy to know that you enjoyed your stay. Your support means the world for us , and we truly appreciate your words. Thank you very munch Sir.

We strive to provide an excellent and exceptional service and create unforgettable memories for our guests, and your feedback is important to us and help us to achieve our goal of excellence.

We look forward to welcoming you back soon Aubry Sebastien.

All the team of Courcelles Etoile.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (533)
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Traveller rating
275
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25
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All reviews arc de triomphe around the corner pereire metro station deluxe room very nice stay nice hotel hotel location is good size front desk staff croissants ideal location exploring paris restaurants and cafes reception area major attractions walking distance eiffel tower
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Reviewed 26 February 2024

The hotel is located in a quiet and beautiful neighbourhood. It is close to a supermarket and the metro station Pereire making it easy to get by around the city and to vistit famous tourist attractions . The staff is friendly and polite, eager to respond to any questions and happy to make your stay as enjoyable as possible. The rooms are clean and cozy. Lastely, the highlight of our mornings was enjoying a delicious croissant amd tasty coffee in the lounge before leaving to visit the city.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Roam13541631909
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 4 weeks ago

Dear Roam,

We wanted to thank you for choosing the hotel Courcelles Etoile for your stay in Paris.
Your satisfaction is our first priority and we are delighted to hear that you experience with us met your expectations.

Your kind words about our establishment and team are truly appreciated. We strive to provide an exceptional service to our guests and it's feedback like yours that gives the motivation to continue doing our best.

We look forward to welcoming you back for another stay in the future.

Team of Courcelles Etoile.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2024

Very satisfied . Already at the reception my need for a change of room was dealt with by the receptionist and was resolved .Also fruity water and mini pastries on offer .Beds very comfortable, room / bathroom spotlessly clean and nice breakfast room / bar area

Date of stay: January 2024
Review collected in partnership with this hotel
Thank shonam114
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 14 January 2024

Hello Shonam114,

Thank you for taking the time to leave us your review.

We it was a pleasure to welcome you in our hotel and to read such encouraging feedback.

Our teams are committed to providing great experiences for our customers, so we are happy to have helped you :).

We hope to see you soon and wish you a very nice end of day.

The Courcelles Etoile team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2023

Very good location, nice personal, reasonable price. Room was clean and cozy, very comfortable bed. An easy access by a public transport, not too noisy, Room is not too big but inside you may find all you need.

Date of stay: December 2023
Review collected in partnership with this hotel
Thank Romas J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 13 December 2023

Dear Romas,
Thank you for your positive review! We're delighted that you enjoyed our location, staff, and prices. Your feedback on the room's cleanliness and comfort is much appreciated. If you ever need more space, we offer larger rooms as well. We look forward to hosting you again on your future travels. Safe journey!
Courcelles Étoile Team

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Reviewed 9 December 2023

Fantastic location, very clean, comfortable beds & staff were so polite and helpful. Close to the Metro and a short walk along a very nice street to L’arc de Triomphe. Beautiful bakeries and restaurants close by. Pretty Christmas lights and a safe place

Date of stay: December 2023
Review collected in partnership with this hotel
Thank orladevlin2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 13 December 2023

Dear Orla,
Thank you for your glowing review! Our team is thrilled to have been helpful during your stay and we're glad you experienced the festive ambiance with the Christmas lights. We look forward to welcoming you back soon!
Courcelles Etoile Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2023

double bed was actually two singles with wheels that would split up as soon as you lied down. shower head is at knee level and you have to hold in order to shower properly, no shower curtain or glass meant the bathroom floor would get wet everytime I showered. wardrobe door was loose

Date of stay: December 2023
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank otavioschaitza
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 13 December 2023

Dear Otavios,
Thank you for sharing your feedback, and we sincerely apologize that your experience did not meet your expectations. We're truly sorry for the inconveniences you encountered with the room configuration, the shower, and the wardrobe.

Ensuring our guests' satisfaction is our top priority, and we regret that these issues affected your comfort. We do have rooms with different shower facilities, and we would have been happy to offer you a room better suited to your needs if we had been informed during your stay.

Your feedback is crucial to us, and we encourage you to contact us directly to discuss your concerns in more detail. We would appreciate the opportunity to address these issues and provide a more pleasant experience during your next visit.
Best regards,
Courcelles Etoile Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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