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“Great location and staff”

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Mercure Paris Bastille Saint Antoine
Ranked #767 of 1,804 Hotels in Paris
Reviewed 19 August 2017

I booked this hotel based purely on cost and location - we needed to be close to Bastille and this was a great deal. On arrival it looks a bit basic, tiny lift and dark corridors but we were greeted by lovely front desk staff and shown to our room - be aware there is work going on next door so rooms closer to the lift are a little quieter (we were still awoken at 730am by the workmen but we had an early start and the noise is manageable).
The rooms are small but light and well equipped (tv/safe/mini fridge). Super comfortable beds and clean, fresh linens. We had a newly refurbed bathroom with a great shower. There's shower gel/shampoo but you do need to bring your own toiletries. Proper hairdryer (hurrah!).
The staff (esp Benjamin) are exceptionally helpful - we arrived early but were checked in no problem and on our last day they were happy to let us stay in our room till 2pm without issue - always a sign of a cooperative, customer focused hotel for me. Special mention also to Isabel who gave us a bottle of water each for our journey back to the Airport.
Excellent location - just a short walk to two Metro stations and very close to cafe's, bars, banks and shops.
Would happily stay again at this great little hotel. We really enjoyed our stay.

Room Tip: Check to see if the building work is ongoing and ask for a room away from there if it is (unless you...
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  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank 1K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NIMBERT, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this reviewResponded 22 August 2017

Dear guest,
Our goal is to make our guests feel like home. Our success is that you have now a second home in the City of Lights!

A bientôt !

Norbert IMBERT
General Manager
Hotel Mercure Paris bastille Saint Antoine

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3 - 7 of 460 reviews

Reviewed 27 May 2017

Hotel was of good value for the area, close to metro to get into Paris - takes roughly 20 minutes. Not really a tourist area but that was fine for us :)
Rooms were of good size, bed comfortable. Breakfast wasn't amazing, ran out very quickly of the hot foods - small sausages, fatty bacon and runny scrambled eggs. The pastries were lovely though and a great selection of hot drinks.
Hotel staff were lovely and very helpful (reception) cleaners however we were not fond of, we put a sign on the door to say not to enter but they came in regardless without knocking - we were changing and it was very awkward for us. Our toilet was not the best, wouldn't flush properly and would leak over the floor, very small choice of English tv which is fine but then the signal kept going - however not important for us as we went for the views not the tv ha. Great little terrace they have too, not amazing views but a lovely area to relax.

  • Stayed: May 2017, travelled as a couple
    • Cleanliness
    • Service
Thank bethanymiller5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NIMBERT, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this reviewResponded 29 May 2017

Dear guest,

Thank you for taking the time to give your feedback on your recent stay at Mercure Paris Bastille Saint Antoine
You really enjoyed the location of our hotel -Adjacent to the Gare de lyon train station and four metro lines- making it the ideal base for visiting Paris
Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.
Thank you and see you very soon!

Best regards
Norbert IMBERT
General Manager
Hotel Mercure Paris Bastille Saint Antoine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2017 via mobile

Husband and I stayed in this hotel for the weekend. The location is ideal, next to metro station Voltaire. If you like walking, Pere Lachaise, Le Marais and St Michel are a short, scenic walk away. The room are on the very small side but the bed was comfy and the shower was good. It is spotlessly clean and despite the lack of little extras, like an iron or shower caps, we will not hesitate to book another room in this hotel next time we're in Paris. Do ask for a room with a garden view, as I believe these are a lot quieter than those with street views.

Stayed: May 2017, travelled as a couple
Thank Travelouria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NIMBERT, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this reviewResponded 23 May 2017

Dear Guest
Our goal is to make our guests feel like home. Our success is that you have now a second home in the City of Lights!

A bientôt !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2017 via mobile

I personally found everything to be cramped up especially the rooms. And the lift is also very small. The hotel is located in a busy area and is built on a corner. The breakfast was okay and the WiFi was not too bad. I'd say this hotel is nice just for an overnight stay.

Stayed: May 2017, travelled with family
2  Thank Saajidah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NIMBERT, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this reviewResponded 23 May 2017

Dear guest,

Thank you for taking the time to give your feedback on your recent stay at Mercure Paris Bastille Saint Antoine
Regarding the size of the room, it corresponds to the Mercure standards in Paris. For your next stay, do not hesitate to give us a call to discover our other room categories !
We are looking forward to welcoming you soon again at our hotel.
Best regards
Norbert IMBERT
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2017

As in most Paris hotels, the rooms are a bit small. We booked one with a terrace and the terrace was very large, almost bigger than the room. Be prepared that toilet, bathroom and sink may be in different parts of the room but that is also typical for France.

Next door to the hotel is a large open-air vegetable market and also further down the street an indoor market for meat, cheese, poultry etc. Not open on Mondays. There are several good restaurants around the corner as well. The local bistro "Le chat bossu" is good for lunch.

You can go for a walk on the former elevated railway Coluee Verte Rene-Dumont , now converted into a green path stretching through eastern Paris for kilometers. The Metro is also just a few hundred meters away.

Room Tip: Spend a bit of money to get a room with a terrace, at least in spring and summer
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  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank bgunnarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NIMBERT, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this reviewResponded 23 May 2017


Dear Guest,

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bastille Saint Antoine.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Norbert IMBERT
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Paris Bastille Saint Antoine

Address: 64 rue Crozatier, 75012 Paris, France (Formerly Paname Hotel Bastille)
Phone Number:
Region: France > Ile-de-France > Paris > Bercy / Nation
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
#388 Luxury Hotel in Paris
Price Range: RM424 - RM873 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris Bastille Saint Antoine 4*
Number of rooms: 34
Official Description (provided by the hotel):
Mercure Paris Bastille St Antoine is located close to the Gare de Lyon and Bastille. Enjoy the quiet of its 34 rooms with renovated bathrooms. An invitation to travel back in time to enjoy a neighborhood of Paris with its still authentic bistros and Paris Market. Dare to discover a quiet location in a "true and living" area, near the Marais and 7 minutes from the Gare de Lyon. On the roof, terrace and summer furniture will offer the charm of Paris rooftops. ... more   less 
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Also Known As:
Paname Hotel Paris

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