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“Great place in Arles”

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Hotel Jules Cesar Arles MGallery Collection
Ranked #4 of 56 Hotels in Arles
Certificate of Excellence
Reviewed 15 August 2015

I loved this hotel.we stayed with my girlfriend for a romantic weekend and it was spot on!Very friendly staff, lovely room and great location in center town...I loved the aromatic garden in the patio!!!
However,just one thing to improve:the room was smelling a bit like the "sleeping beauty"was the last person staying in our room!Something i dont expect according the price of the room...

Stayed: July 2015
1  Thank Manzastephan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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77 - 81 of 503 reviews

Reviewed 12 August 2015 via mobile

We loved this hotel. The service from all staff was excellent, from Reception, cleaners and waiting staff. Not only helpful but with a lovely attitude.
We loved the decor, the blend of old and new but I can see those wanting a more traditional Provençal vibe probably wouldn't.
The swimming pool was a godsend and just big enough.
And we had a very hard to please teenage girl with us!!

Stayed: August 2015, travelled with family
1  Thank keelywheel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florence B, Propriétaire at Hotel Jules Cesar Arles MGallery Collection, responded to this reviewResponded 13 August 2015

Thank you so much for your comment and for taking time to share your experience.
Your remark about our staff is the best compliment we could have.
Thank you for them ! Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2015

The receptionist was a bit off putting and surly on arrival. It was a shame as the hotel was different to say the least all decorated in typical Christian Lacroix fashion and he had gone to town on the decoration.

The room was average size but very dark with tiny windows over looking the swimming pool, the window which may have been used originally for bow and arrows. The room was bare no fittings just a wooden wardrobe a metal chair and a desk which was a mirror. The bathroom was modern tiled with a shower room but no bath. The wall lights did not meet the bed side cabinets. The bed was very comfortable. The hotel is excellent for Arles sight seeing as it is very central

Room Tip: All rooms seem to be dark and smaller than usual
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  • Stayed: July 2015, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2015

In the summer time, they are plenty of things to do in the south of france, from Avignon, Arles, Juan les Pins with music,exhibitions, and specfic activities like divers exhibitions of fotography in Arles. Among the new place to visit, a fresh renovated hotel Jules Cesar in Arles. Completly redesign by a fashion icon Christian Lacroix, the old convent of the XVIIene century is now an very nice hotel very central and near to most of interesting activities proposed downtown during the summer season. For the moment, they are rooms at bargain price considering being in a very touristic area of the South of France. Other priviledge a fantastic restaurant with a menu strating at 29 Euros

  • Stayed: July 2015, travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank Jean Pierre B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2015

Our room was not ready for check-in when we arrived. We were greeted by a frazzled front desk lady, clearly not in control of her job, who seemed bothered by our questions.
The dry sauna was not working, there was nobody at the bar by the pool.
Our wake up call was not made, and arriving for breakfast at 7 am, we had to wait for somebody to come and bring us coffee.
None of the staff spoke decent English.
The wifi is slow, websites load very slowly, don't even think about video.
The room was clean and comfortable, although our bed was 2 actual twin beds joined together and we could feel a slight gap/joint between them.
The breakfast was great, and the hotel location is very good.
Not trying to be picky, but I believe the gaps in service mentioned above should not happen in a 5-star hotel.

Room Tip: Our room was on the third floor by the stairs and it was nice and quiet
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  • Stayed: July 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Mihnea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florence B, Directeur général at Hotel Jules Cesar Arles MGallery Collection, responded to this reviewResponded 26 July 2015

Dear Guest,

Thank you for taking the time to tell us about your experience.We are sorry that your experience did not meet your expectations,please allow us to express our sincerest apologies

Sincerely

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Additional Information about Hotel Jules Cesar Arles MGallery Collection

Address: 9 boulevard des Lices, 13200, Arles, France (Formerly Hotel Jules Cesar Arles MGallery Collection)
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Arles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Arles
#2 Spa Hotel in Arles
#3 Business Hotel in Arles
#5 Romantic Hotel in Arles
Price Range: RM 670 - RM 1,698 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Jules Cesar Arles MGallery Collection 5*
Number of rooms: 52
Official Description (provided by the hotel):
The Jules Cesar hotel in Arles was completely renovated and decorated by Christian Lacroix in 2014. Located in the Arles city center in between of La Camargue and La Provence, you will experience true 5-star comfort. Formerly a 17th century Carmelitas convent, this hotel offers 52 rooms, including 11 suites, a gourmet restaurant with terrace, outdoor heated pool close to the cloister gardens (open seasonally) and a registered CINQ MONDES spa. Arles is an ideal layover stop with its Roman architecture classified by UNESCO as a World Heritage site. ... more   less 
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Also Known As:
Jules Cesar Hotel
Jules Cesar Arles

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