I booked a room for 4 nights which was due to include breakfast. We arrived after midnight but did not think it would be a problem cause of this hotels 24 hour reception - wrong. The door was locked when we arrived and we kept banging and knocking on it to no avail. After calling the number written on the door we kept getting a voice message. After standing on this dodgy street at 1am for a while, eventually we had to stop a random man on the street to ask him if he could decipher the French voice message for us. However luckily on his phone it got through (we didn't know the french dialing code which had to be put in before the number) and a man who had obviously just woken up opened the door for us.
He started a problem straight away claiming we hadn't paid for breakfast even though I had a reservation form saying we had. He agreed to give us it tomorrow but we would need to speak to the 'boss' tomorrow about it.
The next morning after having the breakfast, we had to speak to the owner. He started claiming in a frantic and rude way that the website we booked on made a mistake and we weren't due to get breakfast. I obviously disputed this and said that even if they made a mistake you still have to give your customers breakfast as this is what my reservation says and was one of the reasons I chose this hotel. He didnt react well and got his calculator out and started going through figures of how much he was making on the room (he started off with a €70 figure, then kept rattling it down for various reasons, including a 20 percent website fee and €14 for breakfast - although don't know how a bit of bread and two croissants is costing him that!). After he went through his salesman technique I simply said 'i dont care how much you're making, we're owed breakfast' and he absolutely lost it. Asked me if he was speaking Chinese, said to us we can leave the hotel right now if we wanted (didn't want to waste my few days in nice changing hotels.)
After a lot more arguing and hassling I got one more breakfast, so we had 2/4 breakfasts even though I paid for 4. However obviously arguing on holiday is not nice and dented the first morning. A horrible, arrogant owner who would rather save a couple euros on a measly breakfast than please his customers.
Furthermore there is no lift, so needed to walk up 4 flights of stairs every time (with luggage when we arrived as well) and the wifi is non existent in the rooms. Room was ok, bed was uncomfortable. But please don't stay here unless you like arguing!
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