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Reviews (263)
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Reviewed 4 February 2018 via mobile

I visited this place for business purpose on 1 Feb for one night. Hotel is located about 15 minutes walk from town centre. tram connection to the town centre and the main central station are 3 minuets walk from hotel. Hotel staff were very friendly and helpful. The rooms are clean and well maintained, but adequately equipped. The best thing is that each room has its own room temperature regulation, which enables one to set the temperature hot and cold as one pleases. Breakfast is adequate and nice. Rooms are clean and well decorated. Reception staff extremely helpful, even provided me with a UK adapter as I have forgotten to take mine. Perhaps the only disadvantage is the noise, Which tram causes passing by in the main street. But they stop during night. I recommend it for couples and singles.

Stayed: February 2018, travelled on business
Thank Natalie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2018

We decided to have a weekend break to Karlsruhe and happened upon this lovely hotel.

From the moment we arrived, we were most impressed with the service from the knowledgeable staff. Special mention to Thomas, who recommended places to visit, gave us advice on the local and regional transport and assisted us in every way possible. An asset to this hotel!

The room was clean and very spacious. The bedding was continental style, in that there were two single duvets on the double bed but that wasn't a bad thing (I'm apparently a duvet hogger, and this helped solve the problem!). The bathroom was spotlessly clean, with lots of complimentary toiletries, a hairdryer etc.

The breakfasts - wow! There was a bewildering assortment of cold meats, sausages, cheeses, eggs, yoghurts, fruit juices, bread rolls, croissants, pastries, bagels - you name it, they had it!

If there is one thing I would advise people to be aware about, it would be that Germany isn't a Smoke Free country like the UK and many others. Smoking is permitted in some hotel rooms, and we were in a smoking room. All 1st floor rooms are smoking, but floors 2-4 are smoke free. Next time we will book a non smoking room. But hey, this was our mistake, not that of the staff!

As for location, we were only 15 mins or a short tram ride away from the Train Station. There were many supermarkets nearby as well as many restaurants and cafes.

We found Hotel Santo to be a wonderful hotel, and we would not hesitate in returning soon!

  • Stayed: January 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Marc H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2018 via mobile

Good Hotel, great staff, fantastic breakfast. Parking a bit of a walk on the roof or 10 euro a night downstairs. In the center of beautiful Karlsruhe. Every 15 min the strassenbahn wil greet your in this lovely city.

Stayed: January 2018, travelled solo
1  Thank hans K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2017 via mobile

Avoid at all costs.

Very poor breakfast experience
- terrible service
- rude staff when confronted
- only one staff serving
- very small space
- had to wait 20 mins for plates and table to be cleared
- bread, yogurt, juice and much more missing hence had to complain twice and still waited 20 mind as mentioned above
- Our room was opened by other guests arriving a night later causing embarrassment and confusion as the room was allocated to them as well

- Good location for central Karlsruhe area
- Rooms are acceptable
- Lobby area looks nice, clean and modern

Definitely not a 4 star Hotel more like 2 stars but even then I've seen better 2 star hotels. Nothing was done when I complained to the staff and manager when I complained regarding the issues mentioned above. I would not recommend this hotel to anyone and won't be back either.

Stayed: August 2017, travelled with family
Thank a2zint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2017

Stayed for one night for a business trip. Staff were superb, could not have been friendlier or more helpful. Hotel is in a good location, ten minute walk from main shopping area and station. Room was clean and comfortable. Breakfast had a wide selection and was very good quality. Only negative was the noise from the trams below but managed to sleep through it although disturbed my colleagues.

  • Stayed: April 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank JimCov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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