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Reviews (1,574)
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172 - 177 of 1,574 reviews
Reviewed 23 November 2017

Really good in general! Nice rooms, clean, a little small but as should be expected! Very very nice breakfast! Almost every staff nice, except one, who is very easily recognized as not happy welcoming you or even working! Not just me but my wife felt bad about his behaviour in two situations we needed him! In all trip to Germany we can clearly remember about this, which is not nice. But I am sure it was something very particular since all of them was the complete opposite of him!

  • Stayed: November 2017, travelled as a couple
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Thank luisgustavop609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2017

I am staying here again and dread how I will get a taxi at 5:30 am with very little support at front desk. I was totally ignored during check in. No support with own check in system. Ignored when I wanted to purchase water. Service is extremely poor.

  • Stayed: November 2017, travelled on business
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Review collected in partnership with this hotel
Thank 499johang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2017

I always stay at the Ruby for business, for which it is perfect. The rooms are little but perfectly fit for purpose, and the staff is lovely. It is not too far from centre but probably not the most ideal tourist location though.

  • Stayed: November 2017, travelled on business
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Review collected in partnership with this hotel
Thank zmarton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2017

Had a great stay at the hotel. Which has a nice and cool atmosphere. Loved the breakfast and the lounge area. Great drinks in the bar. The service was a bit uneven for a hotel. But we will diffently return.

  • Stayed: November 2017, travelled on business
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    • Cleanliness
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Review collected in partnership with this hotel
Thank 42agnetak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2017

Rooms far too small to be uncomfortable. This made the stay uncomfortable. Breakfast not suitable to the British traveller and very expensive. We did not eat at the hotel, so cannot comment on the food. Drinks were quite expensive as well

  • Stayed: November 2017, travelled as a couple
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank paul29062017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubyHotels, Manager at Ruby Lilly Hotel Munich, responded to this reviewResponded 28 November 2017

Hi paul29062017,
thank you for your feedback. Due to our Lean Luxury philosophy and our claim to be able to offer a very good price-performance ratio in a centrally located location in Munich, we design our rooms different – smaller but never uncomfortable. Maybe you should have a look at our bigger room categories WOW or LOVELY for your next stay. As we attach great importance to quality and not quantity we don’t offer everything for breakfast, but high-quality organic and regional products. This is also why our drinks are worth the price – they are made from high quality ingredients also from local producers. Hope you can understand some points of our concept and we can welcome you back soon!
Your Ruby Lilly Team

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