I booked here for June with the book now, pay later option through hotels.com. I used a debit card that I only use for traveling (i.e. I don't keep funds in it). Hotels sent by me a confirmation, however the hotel sent me a note that they were not able to authorize (charge) my account for 95 euros and I should provide them with another card outside of hotels.com. Here is the deal, I travel a lot. I normally try to book direct with a hotel, but I don't speak German- so hotels.com it is. I have used the book now pay later option with this same debit card for dozens of bookings with no problem. I do understand the policy of a preauthorization-but that should be disclosed upfront so I could either transfer the funds or book elsewhere. Nowhere in any of hotels.com booking site or confirmation did I see a disclaimer that funds would be authorized immediately - in fact it says "you will pay nothing now, but will pay 285 euros directly to the property upon arrival or checkout" Nothing now should actually mean nothing now... not, we will actually run your card for an undisclosed amount which will place a hold on your funds or will be declined if you don't have the funds avail right now. True it is a soft hold and once the hold is placed, it drops after a few days... but if you use a debit card, the bank treats a hold as an actual transaction and in my case since the account is only used for travel and my trip is 6 months away.... funds are not in that account. Bottom line, if you are going to preauth... just disclose that upfront AND never ask for a card to be provided outside of the booking platform... i.e. Don't ask for a credit card via email or phone... it is shady.
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- Also Known As:
- Acanthushotel Hotel Munich