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“Basic Hotel with Great Staff”

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Hotel Steglitz International
Ranked #174 of 634 Hotels in Berlin
Certificate of Excellence
Singapore, Singapore
Level Contributor
431 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
“Basic Hotel with Great Staff”
Reviewed 15 March 2010

This is a very simple hotel, a stone’s throw from Bahnhof Rathaus Steglitz Station. This is the railway station served by the Berlin S-Bahn, and U-Bahn. The rooms are basic and have coffee and tea making facilities and wifi. The hotel has a restaurant but no gym.

But customer service here is NOT basic. On the contrary, it is exceptional. Repairs, callbacks, orders are all handled with a sense of urgency. There’s always immediate resolution for any requests or problems.

A fellow traveller, BeRt was given the same room he had two years ago. It was dejavu when he stepped into the room and all the nostalgia of him and Sophia came flooding in. The staff here not only make sales….they make customers. Customers will will give them repeat business all because they are attentive to details.

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.

Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. That’s exactly what I’m doing now with Best Western Steglitz, Berlin
(www.perfyi.wordpress.com)

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pauljer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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286 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
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English first
Mebane, North Carolina
Level Contributor
307 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 333 helpful votes
Reviewed 16 October 2009

Many of my colleagues scoffed that my husband and I were staying at the Best Western Hotel Steglitz International. It is not the fanciest in Berlin, but their employees make up for any shortcomings. Everyone at this hotel, situated next to the S Bahn and U Bahn station, was very friendly and helpful. One day we asked for housekeeping to pick up my husband’s pants. In just thirty seconds, someone was at our door to pick them up. Everyone at the front desk spoke English, and was able to accommodate our needs.
The hotel is an older facility but is very well maintained. It is very clean, but the rooms are not air conditioned. We opened our windows to let in the cool October air. The windows open wide, and allow for plenty of ventilation in to our room. Our twin beds had the softest pillows we have ever experienced thus there was no spring in the pillows. Putting two pillows together did not make things better. There is no microwave or refrigerator in the room. One must go down the hall to a machine to get hot water for tea or coffee. The bathroom had a liquid soap dispenser for the sink and another one for the shower. The soap had a very clean and fresh scent.
We took advantage of the fantastic breakfast buffet the hotel offered. It beats any hotel breakfast we have had in the United States. One could have various types of meats, numerous fish (including a great tasting smoked mackerel), scrambled eggs, fresh omelets, numerous vegetables and fruits. There are plenty of drinks to choose from, including some sort of fortified juice. Every day, my husband and I walked away from the table totally satisfied.
The price of the room seemed to be a bargain for Berlin thus if you need an affordable hotel, stay at the Best Western Hotel Steglitz International. It is a 15 minute ride to Brandenburg Gate, and just a thirty minute ride to Potsdam. Bon appétit!

  • Stayed October 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MagyarNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 24 November 2008

Were given a room w/the view of a wall, so changed to street view. Not much better. No charm at this hotel. Utilitarian. No tub, just shower stall w/squeeze soap. Do they have to do that? A cake of soap is a small thing to ask..Large room. uncomfortabel,lumpy bed, TERRIBLE pillows. Good breakfast,full buffet w/omelettes made to order.

  • Liked — Breakfast
  • Disliked — everything else
  • Stayed October 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank kajadu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramat Gan
1 review
Reviewed 4 October 2008

Been there 3 night's with my wife and baby boy (1.2 year old), got the junior suite upgrading free of charge. and i got to choose regular bed or water bed, took the second one again free of charge. the location is far from the center of berlin but not so far with urban train that locate 5 steps from the hotel, only 15 min away. easy to use and with a baby too. There 3 min walk to a great shopping mall and a cheap supermarket in the hotel building.
Next time in berlin we will be there again.

Stayed October 2008
Helpful?
Thank EdiMeir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Steglitz International

Property: Hotel Steglitz International
Address: Albrechtstr. 2, 12165 Berlin, Germany (Formerly BEST WESTERN PLUS Hotel Steglitz International)
Region: Germany > Berlin
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#69 Business Hotel in Berlin
#99 Family Hotel in Berlin
#117 Luxury Hotel in Berlin
#165 Romantic Hotel in Berlin
Price range (per night): RM360 - RM532
Hotel Class:4 star — Hotel Steglitz International 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Hotel Steglitz International is one of the most desirably located hotels in Berlin. In the centre of Steglitz, across from the city hall and on Schlossstraße, where you can find department stores and chic boutiques. The Hotel Steglitz International has 200 rooms and 380 beds. It belongs to the group of first-class hotels which are situated in Berlin. A 15 minute drive on the urban motorway takes you to the Berlin fairgrounds and the renowned Kurfürstendamm. Within 25 minutes you can reach both airports Berlin-Tegel and Schönefeld. ... more   less 
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Also Known As:
Best Western Berlin
Berlin Best Western

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