Actually I expected to get the same service and quality of rooms as Kempinsky and Ritz Carlton provides, because Hyatt is the same price category and listed as top 10 Berlin hotels.
I was very disappointed with service quality and damaged properties.
First of all, house keeping coming to your room without knocking and when you ask to come
later its seems the house keeping lady doesn't speak german or english, she always reply you
by Chinese (or some kind of such) language, so it was not possible to understand her at all.
During our 3-nights stay they never replaced shampoo or bath gel as well as towels, bathrobes and even bed linen! After 3rd night we call them and complain them, they finally replaced everything. Is it acceptable for 5 star hotel?? We've asked house keeping to bring us still water and
you know what - they bring us opened and not full bottle! Fantastic house keeping service!
The next thing - the shower and water tap were damaged, so it was not easy to take a bath.
Now, regarding staff - staff wasn't friendly at all (except room service - they were very quick and
friendly). Restaurant staff didn't say you "hello" when you come in, reception staff was not helpful.
After 4th night, they told us we can't stay anymore with them because they're fully booked, so when I asked them to help us with luggage and move it to another hotel (which is very close to them), they deny that.
So, overally, I can only say that room service was fine, everything else was 2 star hotel style, but
even in 2 star hotels staff more friendly. Its seems the staff is not trained or they have a management problem. With all other hyatt hotels (I'm a platinum Hyatt member) I never experienced this weird staff.
- Official Description (provided by the hotel):
- Innovative design, clean-cut lines, first-class natural materials and contemporary art are characteristical for Grand Hyatt Berlin located at Berlin Mitte, close to Potsdamer Platz, Brandenburg Gate and Reichstag. The 342 luxurious guestrooms and suites are equipped with B&O flat screen TVs and Wi-Fi. Grand Hyatt Berlin features restaurants Vox, Tizian and mesa, Vox Bar and Club Olympus Spa & Fitness on the rooftop which offers a large pool, cutting-edge fitness equipment, a sauna and Jacuzzi. ... more less
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- Also Known As:
- Grand Hyatt Berlin Hotel Berlin
- Berlin Grand Hyatt
- Hyatt Berlin
- Berlin Hyatt