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“Excellent sleep quality with nice breakfast”

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Mercure Hotel Berlin City
Ranked #113 of 633 Hotels in Berlin
Certificate of Excellence
Reviewed 11 August 2017

As a base for U2 "Joshua Tree 2017" gig at Berlin Olympic stadium.

Easy check in and as we arrived early you just dropped your luggage off to storage and went on with the city.

Room was clean and ok, but prepared for just 1 yet we were travelling as couple and requested Queen bed - so mistake somewhere online meant extra visit to desk to have your towels and pillows and linens to be as ordered. No big deal, but should you look after luxury, you might get bored. Room was otherwise just ok, toilet/shower was kind of compact, but you shouldn't be living in those.

Breakfast was really good, though I couldn't find any porridge - never the less I didn't ask for it either. Coffee is served to your table, so nice service and gives you that small personal touch. Only thing I couldn't find was sallad/lettuce, but it's not the most important thing in the meal table.

Best thing here was good sleep quality and breakfast together with the CLOSE location to tube/metro station and tram/bus station as well. By foot you are a bit of from city Centre, but you rather save some money by staying here and having GOOD sleep and great breakfast rather then pay extra for the location and misery of nighttime noises.

Perfect place for resting and fuelling for the day, yet a bit of from the map.

Room Tip: Good sleep in any level, since during night time the area is next to dead silent.
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Tero H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 - 35 of 1,434 reviews

Reviewed 9 August 2017 via mobile

Clean, quiet and comfortable but definitely did not meet my expectations of a 4 star hotel. Our room did not include a refrigerator and there are not really a whole lot of shops or attractions within the immediate vicinity which was disappointing. That being said, the staff was friendly and the breakfast was good. It is also a short 10-15 min walk from the main train station. Overall a very good value for the money.

Stayed: August 2017, travelled as a couple
Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

What made this hotel a "very good" one was the staff. People working here were very attentive to details and willing to provide help. The staff working with breakfast welcomes you with a smile that makes a great start to the day. My only complain was the size of the room. It was my first experience in an European hotel and thus it was significant smaller than I was expecting for a four star hotel. Location was great, close to ubahn and restaurants.

  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Ricardo_Rivera2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017 via mobile

Great location for plenty of public transport options and walking distance to the main train station.
Staff were really friendly and accommodating. The rooms are a bit on the small side but it did the trick for 2 nights for two people.

Stayed: June 2017, travelled as a couple
1  Thank Sonya T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2017

A good sized room, more a business type hotel, clean and well serviced.
Front desk staff not as friendly as other hotels we have stayed at and staff reluctant to give you extra sugar and fresh milk.
Staff were helpful when asking for directions but not overly friendly.
Location to the train station was okay but otherwise well away from the tourist attractions, no where close by to be able to get some breakfast (hotel was charging 19 euros pp which was astronomical compared to other hotels around Europe)
Hotel did not give a warm welcoming feeling when you entered the hotel or walked thru the small dining room/lounge room.
A 3 star hotel.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank cherylboland4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, General Manager at Mercure Hotel Berlin City, responded to this reviewResponded 9 August 2017

Dear cherylboland4,

thank you for taking the time to give us a feedback concerning your stay with us.

Please accept my appologies that we have not suceeded in comforting you 100%.
Staff friendlyness is one of our key strengths and goals. I will therefor review our processes and optimize then our approach.

I really do hope that you give us a second chance to serve you better and remain with kind regards

Philip Ibrahim
General Manger & Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Berlin City

Address: Invalidenstr. 38, 10115 Berlin, Germany (Formerly Mercure Hotel Berlin an der Charite)
Phone Number:
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#70 Business Hotel in Berlin
#87 Luxury Hotel in Berlin
#94 Romantic Hotel in Berlin
#95 Family Hotel in Berlin
Price Range: RM321 - RM646 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Berlin City 4*
Number of rooms: 246
Official Description (provided by the hotel):
Our modern hotel in the heart of the city is the ideal starting point for exploring the vibrant metropolis of Berlin.The direct proximity of the Mercure Hotel Berlin City to the new central station, the government quarter, the Humboldt University and the gastronomic scene in the Oranienburger Strasse emphasises the unique location in the middle of the vibrant metropolis Berlin. The hotel's neighbourhood around the Friedrichstadtpalast, which is known for its world famous revue, the architectural heritage "Unter den Linden", "the Brandenburg Gate" and "the German Reichstag" makes the hotel to an ideal starting point for all Berlin visitors. The connection to urban and interurban public transports is perfect. Bus, underground and tram service stops are close to the hotel. And for shopping tourists the perfect place in the immediate vicinity is the Friedrichstrasse with its exquisite boutiques.In 246 modern, bright and fully air-conditioned rooms with shower and WC, telephone, flatscreen TV, safe,high-speed Internet access and Wi-Fi, you will enjoy all theamenities of a modern city hotel. Choose between our Standard rooms and our Superior rooms overlooking the landscaped courtyard. Our public underground garage is available for your car.Indulge yourself in our restaurant with outstanding regional and international specialities, complemented by our Grands Vins Mercure, a selection of exquisite wines. To round off the day nicely, our RELAX bar waits with delicious cold cuts and cocktails at your disposal. ... more   less 
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Also Known As:
Mercure Berlin

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