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Reviews (1,126)
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1,126 results
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584
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303
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All reviewsfrankfurter alleeu bahn stationeuro depositgreat hotelair conwould stay here againcomfort roomeast berlinbasic hotelworked fineberlin welcome cardschonefeld airportalexander platztea and coffeeconvenient locationroom was spotlessexcellent location
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12 - 17 of 1,126 reviews
Reviewed 18 November 2017 via mobile

This is a great hotel. Situated just 20m away from Samariterstra tube station.
The rooms are warm, clean and comfortable. The breakfast buffet is served in a large breakfast room on the first floor.
The reception staff speak excellent English and are very knowledgeable and friendly.
Just 30 minutes from the airport by train costing just 6euros.

Stayed: November 2017, travelled as a couple
Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2017 via mobile

This hotel is ok. It is not fancy - but it is nice and clean. I was in a double bedroom. Good bed, two small chairs, a desk and a bathroom. No frigde.
The breakfast selection was very nice. Staff Wad very friendly.
So all in all a nice hotel if you don't aim to spend your time in your room.
U-bahn right outside the hoteldoors.

Stayed: October 2017, travelled as a couple
Thank Marie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

Conveniently located directly in front of an underground station, this hotel is basic yet clean. There is a supermarket and pharmacy directly downstairs which is very handy. Breakfast wasn't included and a little pricey at 10 euros a person so we just bought breakfast from the supermarket. Within walking distance to a fantastic area full of cafes and restaurants; friedrichshain. Also the city centre is approximately 40mins walk or 10 mins on a train away.

Stayed: October 2017, travelled as a couple
2  Thank VictoriaFP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2017 via mobile

German efficiency
Checked in within two mins
Been before so know where to go
Seconds to Ubahn with links to Alexanderplatz and Potsdamer
Very clean and tidy hotel
This area is great for bars n restaurants particularly Fliegender Tisch approx 500 yards away on opposite side of road
Great prices

Stayed: October 2017, travelled as a couple
Thank geoff f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017

The one positive is the the room was clean. The cleaners should be at the desk. They were friendly . The staff behind the reception desk either were unhappy in their work or trained to do their best to put people off their hotel. Everything was too much trouble. The room states you can change your pillow( it should say if you dare). The pillows are handed out begrudgingly ! We did not see a smile once. The typical response was a glower and a frown. Best Western promise a warm welcome. This one hasn't read the manual and should not be marketed under this brand. The room although clean had many problems. All of which have been mentioned before. We ignored them. PLEASE my advise is do not, they are as described. In other words front of hotel VERY nosiy main through road goes past the front door. Back has building going on. THE FRIDGE ( which it states is not a fridge !!!) cannot be turned off. It heats inside and out. The back of the fridge pours out SO much heat. These rooms are travel Lodge size and standard at best. So as the heat pours out day and night they become unbearable. Opening the window is nosiy! Air con is simply a box that doesn't work so we spent the nights just sweltering. Finally the theme mentioned by so many. The hotel advertises fast wi fi. That is just a joke. You have to keep telephoning reception for a different code , you always feel as if you are 'bothering 'them and that you are a nuisance. You get a code and it works for a few minutes and cuts out. You have to sign back in then that code doesn't work! It is not that difficult to install decent wi fi these days. So frustrating.in the end we gave up!! We had the impression that the hotel was out to simply find every opportunity to squeeze money out of you. The 2.5 euros for water crazy. Only tap water otherwise. The loo paper poor quality not far off newsprint type. Even a 20 euro deposit for a booster to improve THEIR wifi. Oh and the safe doesn't work. We have stayed in other German hotels and this was the worse. Others were cheaper and better. Best Western you have really let us down this time!

Room Tip: Read the reviews !
  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank watercombe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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