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Best Western Hotel City Ost
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Reviews (1,120)
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All reviewsfrankfurter alleeu bahn stationeuro depositgreat hotelair conwould stay here againcafes and barseast berlinworked fineberlin welcome cardbasic hotelalexander platzschonefeld airporttea and coffeeconvenient locationroom was spotlessexcellent location
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Reviewed 23 December 2017 via mobile

Lovely clean room, powerful hot shower, nice staff. Good value for money on the whole. However, bed not the comfiest and WiFi was terrible.

The bad WiFi signal was a negative for me and my boyfriend as we like to plan our day in the morning and rely on the Internet for this! There was no way we connect to the hotel WiFi as the signal was so poor. I asked someone on reception about it and he responded saying that this was an issue throughout the hotel and that someone might be coming to look at it. This definitely seemed to be made up on the spot - the WiFi continued to be bad all week. Plus, I'm not the first person on Trip Advisor to note this! What annoyed us even more though, was that we saw a notice in the lift on our second to last day which said you can pay a 20 euro deposit to have an Internet rooter in your room - this was never mentioned to us and would have been helpful! Luckily for us, we were on the 2nd floor and a gym was below us - we managed to connect to their WiFi instead, but it was still very poor signal.

Another issue - two single mattresses, but this seems to be case in many German hotels! And the beds and pillows weren't the comfiest, but bearable.

Stayed: December 2017, travelled as a couple
Thank Beth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2017

We arrived there quite easily from the airport (shonefield). The hotel is right next to the U-bahn leading easily to the center, but it's located in East Berlin which has a certain charm, especially for us being architects. The hotel itself is a modern one (not for those looking for classicist decor) and also one of the cleanest I've seen. The wifi was dodgy, the reception and stuff was ok, and the rooms were great, exactly what you'd expect from them. Prices were within range for what we got. We'll definitely consider staying there again for our trips to Berlin.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Eirinaki1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2017 via mobile

The receptionists were friendly, the room was clean. We didn’t have breakfast and it was fairly expensive to add at €10 each. There is an underground station directly opposite the hotel. They have a safe in the room and lockers on the first floor so you can leave you bags before or after check in. This was a good base for us there’s a nice neighbourhood with several nice little cafes about 10 min walk away.

Stayed: November 2017, travelled as a couple
1  Thank Kate-Southend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2017 via mobile

I spent one night here in a business trip to this area of Berlin, as in other trips to Berlin I always stayed in the city centre.

The room was nice and clean, with a nice welcome fruit and chocolate gift due to my Best Western rewards status.

The breakfast was ok, with both continental and cooked food choices.

The price was very good for the high quality of the room, much more competitive than in the city centre

Stayed: November 2017, travelled on business
Thank tomdark2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2017 via mobile

This is a great hotel. Situated just 20m away from Samariterstra tube station.
The rooms are warm, clean and comfortable. The breakfast buffet is served in a large breakfast room on the first floor.
The reception staff speak excellent English and are very knowledgeable and friendly.
Just 30 minutes from the airport by train costing just 6euros.

Stayed: November 2017, travelled as a couple
Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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