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Reviews (219)
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All reviewseuropean central banksame blockpublic transportmini barmodern designmy colleagueexcellent hotelcentral stationhotel restaurantbuffet breakfastrooms are spaciouswould stay againcity centrebusiness tripfree wifithe hotel staffrecommend this hotel
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Reviewed 13 March 2018 via mobile

I only stayed one night. The room was lovely, clean, simple, and very comfortable.
The free Wi-fi was helpful also, as most places seem not to have any free Wi-fi.
The bar was comfortable and well stocked, however the food was a disappointment.
I thoroughly enjoyed my stay - but you need to find somewhere else to eat.
Location wise there didn’t seem many places to see on the doorstep, but cabs were our chosen method of transport.
I would stay again, if the food was improved

Stayed: March 2018, travelled with friends
Thank TheVWDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreStolzenberg, Leiter Front Office at INNSIDE Frankfurt Ostend, responded to this reviewResponded 19 March 2018

Dear TheVWDoc,

Thank you very much for your stay at the Innside Frankfurt Ostend and your review.
We really appreciate your kind comment on the hotel rooms and the free wifi.

The general feedback we receive about is usually that the guests are very satisfied with the qualitiy of the food.
But I already have discussed your remarks with the respective department head.
Thank you for sharing your experiences with us, which helps us to consistently improve our level of service.

I hope we can convince you next time and we really hope to see you soon again!

Kind regards
André Stolzenberg
Front Office Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018

The number of times I have stayed there, very reasonable stays. The breakfast is good all the time. rooms are always clean. I know what I am getting now when I stay there. Number of colleagues use the place as well

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank L421DEdavidt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreStolzenberg, Leiter Front Office at INNSIDE Frankfurt Ostend, responded to this reviewResponded 19 March 2018

Dear L421DEdavidt,

Thank you so much for sharing your feedback with us.

I am very glad to read your comment on the cleanliness and breakfast.
It would be our pleasure to be your host whenever you will need a place to stay in Frankfurt am Main.

Best regards
André Stolzenberg
Front Office Manager

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Reviewed 21 February 2018

Pleasantly surprised by the quality of this hotel. I was my first time there and really enjoyed. I would go back again. It was clean and modern and very comfortable. The staff were friendly and bed was exactly what I wanted - soft and comfy

Room Tip: Highly recommend it over other hotels at this price
  • Stayed: February 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Ethan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreStolzenberg, Leiter Front Office at INNSIDE Frankfurt Ostend, responded to this reviewResponded 6 March 2018


Dear Ethan A,

Thank you for sharing this complimenting review on Trip Advisor!
Reading through experiences like yours is always a great pleasure.

I really appreciate you enjoyed your stay with us and we are looking forward to having you back soon!

Best Regards,
Selina Zacharatos
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018

The rooms are very pleasant: large, sober and stylish decoration, small attentions like free drinks, quiet, good bed and sound insulation.
The sauna is excellent: dressing room, bathrobes and towels provided, relaxing room...
Unique breakfast: a very large selection of quality products.
Just two side remarks:
- It's rather a long walk to the city center, but there is a tram just in front of the hotel.
- The sauna was not available in the morning.
Very recommended!

  • Stayed: January 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Matthieu B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreStolzenberg, Leiter Front Office at INNSIDE Frankfurt Ostend, responded to this reviewResponded 8 January 2018

Dear Matthieu B,

Thank you for the feedback about your most recent stay with us on tripadvisor.

We are very happy to read that you were very satisfied with the stay at the Innside Frankfurt Ostend and that the hotel team worked hand in hand to make sure that your stay with us is as smooth as possible.
The use of the sauna is also possible on request at an earlier time of the day.

It would be great if we can say “welcome back” to you soon again.

Kind regards

André Stolzenberg
Front Office Manager

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Reviewed 3 January 2018

New hotel with funky modern design Rooms are very comfortable as a result with everything functioning. Breakfast was outstanding. Service good. Reception friendly. Location seemed fine. Would recommend it for business or indeed for anyone visiting the City

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Service
Thank Zetat0urs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreStolzenberg, Leiter Front Office at INNSIDE Frankfurt Ostend, responded to this reviewResponded 4 January 2018

Dear Zetat0urs,

We very much value your feedback about your most recent stay with us.

It is a pleasure to read that you were very satisfied with the stay at the Innside Frankfurt Ostend and that the hotel team worked hand in hand to make sure that your stay with us is as smooth as possible.

It would be great if we can say “welcome back” to you soon again.

Kind regards

André Stolzenberg
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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