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“Two very good things”

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Sheraton Frankfurt Airport Hotel & Conference Center
Ranked #37 of 268 Hotels in Frankfurt
Riga, Latvia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Two very good things”
4 of 5 bubbles Reviewed 20 February 2012

There are two things why I'd come back to this hotel. First - the silence. The hotel though in airport, offered more silence than any city hotel I have ever stayed in. Second - the breakfast. Spring rolls and fresh salmon with excellent sauce and vegetables, a mix of fresh fruits - i was happy every morning. The closeness to airport and bahns is an asset as well.
The rooms are just fine though - quite spacious, but a bit worn I'd say.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susurs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 3 April 2012
Dear Susurs,

I would like to thank you for your friendly words. I appreciate very much that you wrote down what you like about our hotel. You are right, our rooms are soundproof; guests will not hear any noise. And thank you also for commending our breakfast. We know that our breakfast guarantees the perfect start into the day.

I hope you have already planned your next trip to Frankfurt. We would be delighted to see you soon again.

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
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3,709 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Sydney, Australia
Level Contributor
164 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
1 of 5 bubbles Reviewed 17 February 2012

This was honestly a bad experience and the complaints I made to Starwood’s following my stay fell on deaf ears.
I needed to stay in Frankfurt for just one night to catch an early morning flight to Milan the next day. It was logical to stay at the Frankfurt Airport Sheraton but this was a bad choice.
This hotel is huge and it was hard to initially find the reception from the airport station. It was then quite a long walk to the room. The temperature was above 25C outside and a little hotter in the room. For about 45 min I tried to make the air conditioning work but to no avail so I called the front desk to report the broken AC. In about 10 minutes a man arrived with an electric heater! I told him that the AC was not working and that I was too hot not too cold. He appeared puzzled by this. The man then came into the room and removed a section of the ceiling near the door which dropped a pile of plaster and dust into the room and my luggage.
It was decided that the AC could not be fixed so I would be allocated another room. I set about re-packing my bags. I then received a call telling me to meet their staff at the lifts. I lost my cool and told them that I needed a porter be sent to collect my bags and the clothes that I had already hung on coat hangers. The new room was again a long walk away.
I settled into the new room, with functioning AC and ran a bath. The water in the bath was brown so I ran both the tap and the shower for about 30 min until it finally ran clear.
This was a very expensive hotel and the standards they have for maintenance and service are very poor.
Oh, and the food in the hotel restaurant was rubbish too.

Room Tip: Try the Hilton
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  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 2painfull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 3 April 2012
Dear 2painfull,

I regret that we did not fulfill your expectation. We will gladly take your points of criticism to heart. I would be happy to assist you myself with your next reservation at our hotel. Please do not hesitate to get in touch with me so that I can make sure you will receive our highest attention.

Kind regards,


Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leuven, Belgium
Level Contributor
129 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 13 February 2012

The location is absolute top if you want to stay at the airport. It's connected via a walkway to the departure hall of the airport. When entering the hotel don't make the mistake to go to the first front desk check-in because this is only for airline staff. For the regular check-in you'll have to find your way through a large corridor. When you are a starwood preferred guest use this check-in! It will save you a lot of time. There were 2 persons for the check-in + 1 for preferred guest, a huge waiting line and it was really going slowly so be prepared. The reception area (and also the other area's in the hotel) is a very open space but without any character, there is a cold atmosphere all over the hotel.
The rooms are a good size with minibar. Downdise is that the lighting in the room is poor, I ahd to put on all lights to see enough. You cannot hear the outside noices only thing is the sound of the elevator.
The meeting rooms are very good, well equipped but the catering is nothing special.
If you have the choice of eating somewhere, don't go in the estaurant of the hotel. Not so much choice and way to expensive, 27€ for a regular schnitzel! If you can go to the city (around half an hour by train) for eating.
Overall an average good business hotel or for a stay-over at the airport but not if you want to sightseeing the city or a romantic getaway.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ineke_Belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 5 April 2012
Dear Ineke_Belgium,

Thank you very much for your review.

Yes, our location is really not the best for a romantic getaway, but if you need to catch an early flight we are the perfect place to stay. The convenience of the short walking distance between our hotel and the airport is unbeatable.

I am surprised to read your comments in regards to our restaurant “Taverne”. We offer a variety of delicious Hessian delicacies. Some dishes are available for only EUR 10.00 or so.

Maybe you want to give it another try at your next stay?

Best regards,

Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
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sydney
Level Contributor
416 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 bubbles Reviewed 13 February 2012

We all hate airport hotels.Because of Lufthansa flights hubbing in Frankfurt I have overnighted many times here. Other hotels may be smaller, may be cheaper, but whatever they say their shuttles never come when you want them to. The advantage of walking straight from the terminal to your room, esp. after a long flight is just too great.
The rooms are always clean, somewhat characterless, the reception service will vary depending on whom you get,and though next to the airport, absolutely no noise

Room Tip: Don't bother booking a suite
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  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigvicSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 5 April 2012
Dear bigvicSydney,

Thank you for choosing our hotel as the place to stay between flights. I appreciate that you have already stayed here several times.

We look forward to your next stay!

Kind regards,

Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
293 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
4 of 5 bubbles Reviewed 7 February 2012

This is a very well located hotel, right on Terminal 1. We had a morning flight the following day and arrived quite late in the evening at the hotel.
Arriving at the hotel could be a bit confusing if you come from Terminal 2 by skytrain (as we had loads of luggage and the skytrain does not permit trolleys and also the elevators to the skytrain were quite small, the trolley barely fit inside), but after this "adventure" we managed to get to the hotel.
Being already late in the evening and our son being tired we went directly to bed, didn't go to any of the restaurants or bars in the lobby (although I noticed they looked good and fancy).
All I can say is beds are comfy, rooms sound proofed and bathrooms clean and spacious enough. Service at front desk was fast. I would stay here again if I'll ever travel to/from Frankfurt Airport.

  • Stayed December 2011, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank obsessedbytravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaschaKonter, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review, 5 April 2012
Dear obsessedbytravelling,

We are very pleased that you stayed at our hotel. It cannot get easier to take a flight when you can relax while other travelers are still stuck in traffic.

I am glad that you enjoyed your stay and hope you will soon return for another stopover.

Best regards,

Sascha Konter
General Manager
Sheraton Frankfurt Airport Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Property: Sheraton Frankfurt Airport Hotel & Conference Center
Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
Price range (per night): RM455 - RM1,308
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
Official Description (provided by the hotel):
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton

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