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Reviews (1,310)
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All reviewsmovenpick hotelfesthalle messeskyline plazasubway stationgreat hoteltrade fairbusiness hotelrecommend this hotelconvention centertop floorinternet connectionminute walkexcellent staybusiness tripvery pleasant stayjunior suitecomfortable room
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Reviewed 18 May 2018 via mobile

Modern, clean hotel, large dining area and a small bar, three lifts, look out for the fossil floor in the main Lobby. We had a double bed room with nice bathroom, and good shower. Free Wi-Fi which worked, breakfast was good, with hot and cold food selection. The staff were very helpful and friendly. Across the road is the Skyline Plaza shopping centre, which had a good range of shops, which were open till 9pm when we visited. There's also a Metro and Airport nearby. Would stay here again.

Stayed: May 2018, travelled as a couple
Thank BobH625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHFC, Manager at Movenpick Hotel Frankfurt am Main City, responded to this reviewResponded 22 May 2018

Dear BobH625,
Many thanks for staying at our Hotel during your stay in Frankfurt and your time for a 5 star feedback here on Tripadvisor.
We are very proud to see that you were completely satisfied with our hotel, starting from the location, your room and cleanliness throughout our personnel in all departments. We always try to achieve the greatest possible, in order to meet the expectations of our customers and ourselves. Your compliments will gladly be shared with the whole team.
We are looking forward welcoming you back soon. Until then, we wish you all the best.
Yours,
Mövenpick Hotel Frankfurt City Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

One night here on my business trip. Nice room with pretty good street view and fresh bathroom. The service in front desk was also good. Breakfast was high classy severval food courses. Very clos to the fair wich was nice for us.

  • Stayed: March 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Fredrik J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHFC, Sales & Marketing Representative at Movenpick Hotel Frankfurt am Main City, responded to this reviewResponded 29 March 2018

Dear Fredrik,

Many thanks for choosing the Mövenpick Hotel Frankfurt City and for taking the time to leave us a feedback.

We are glad to see that you had a pleasant stay and that you were satisfied with your room and its view, your bathroom, our breakfast and especially our staff. It is also nice to see that you could benefit from our location near the fairground. Your compliments will be forwarded to our staff.

We are already looking forward to welcome you again soon. Until then we wish you all the best.

Yours Mövenpick Hotel Frankfurt City Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018

Great location when you visit Frankfurt for a fair.
The rooms are also quite nice and well equipped, the breakfast buffet is also quite good.
The issue in the hotel is the staff; though they try and are basically nice, they do lack the competence that you expect from a hotel of its class.
The desk manager lost our check-in form, another one forgot to order the car and pretended then that the line was busy (there is a taxi app... we ordered then by ourselves), the rooms are not as clean as expected...
Many small things that made our stay barely ok instead of good. Considering the sky high prices during the fair this is just not enough.

  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
2  Thank DaKe72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHFC, Sales & Marketing Representative at Movenpick Hotel Frankfurt am Main City, responded to this reviewResponded 23 March 2018

Dear DaKe72,

many thanks for choosing the Mövenpick Hotel Frankfurt City during your fair visit and for taking the time to leave us a feedback.

We are glad to read that you were very satisfied with our location, our breakfast and the equipment of your room. Your compliments will be shared with the team.

Constructive criticism is always useful to improve our services. Therefore we will forward your mentioned points concerning the cleanliness of your rooms and our front office to the responsible persons.

We are already looking forward to welcome you again soon as our guest. Until then we wish you all the best.

Yours Mövenpick Hotel Frankfurt City Team

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Reviewed 6 March 2018

We found a very good rate and chose this hotel. Modern and very clean. Quite large rooms with big window. Wifi was high quality and for free. Breakfast tasty, good bread and cheese made in Germany. The receptionst gave us good information about the town.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank ceciliac0rtes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHFC, Sales & Marketing Representative at Movenpick Hotel Frankfurt am Main City, responded to this reviewResponded 7 March 2018

Dear ceciliac0rtes,

Many thanks for choosing the Mövenpick Hotel Frankfurt City and for taking the time to leave us a feedback.

We are glad to see that you were completely satisfied with your stay and our team at the reception. It is also a big compliment for us to read that you enjoyed your room, our breakfast and that you could benefit from our Wi-Fi. Therefore we will pass your compliments to our colleagues.

We are already looking forward to welcome you again soon. Until then we wish you all the best.

Yours Mövenpick Hotel Frankfurt City Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2018

Room spacious and clean. Bed a bit too firm.

Unusually good breakfast for this type of hotel.

Excellent front desk staff. Benedict in particular was very helpful.

No mention of it on their web site that I could find, but they do have a fitness area. Photo posted with this review.

Surprise was the floor of the main lobby, which is made of stone with numerous fossils. Also found in other public areas. Great fun.

Solid 4 star hotel, would gladly come back.

  • Stayed: February 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank longshot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHFC, Sales & Marketing Representative at Movenpick Hotel Frankfurt am Main City, responded to this reviewResponded 2 March 2018

Dear longshot,

Many thanks for choosing the Mövenpick Hotel Frankfurt City and for taking the time to leave us a detailed feedback.

We are glad to see that you had a pleasant stay and that you were satisfied with your room, our breakfast, the equipment of the hotel and our service. Your compliments will be forwarded to our colleagues, especially to Benedikt.

We are already looking forward to welcome you again soon as our guest. Until then we wish you all the best.

Yours Mövenpick Hotel Frankfurt City Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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