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Mercure
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All reviews city centre nice hotel tram stop superior room business trip by foot nice room cathedral sauna station garage xmas europe river
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82 - 87 of 1,570 reviews
Reviewed 6 January 2018

Nice hotel not far from center of town nice facilities although we didnt get the chance to use there sauna facilities
Helpful staff nice restaurants close by as well as a chocolate factory also railway system outside your hotel

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank MichaelFinchy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M F, General Manager at Mercure Hotel Severinshof Koeln City, responded to this reviewResponded 9 January 2018

Dear Michael, Thank you very much for your kind feedback regarding your stay at our hotel. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. We hope that we soon have the opportunity of welcoming you again at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

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Reviewed 26 December 2017

Conveniently located both for business and leisure travelers: 15-minute walk to Central Station, 10 minute-walk to main museums and shopping street, not far from the wonderful Belgian district (home to independent designers of all sorts). The staff is super friendly and helpful, rooms are clean and full of light. A had a room facing a beautfiful school. Excellent value. The location is neither trendy, nor touristic (if you are looking for a fancy area, do choose the neighbourhood North of the cathedral), but I was thriled to walk along the high street next to the hotel: loads of bakeries, bio/organic markets, friendly locals, a wonderful thrift store. Definitely recomended.

Date of stay: November 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank H H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M F, General Manager at Mercure Hotel Severinshof Koeln City, responded to this reviewResponded 5 January 2018

Dear Mercure guest, Thank you very much for your kind feedback regarding your stay at our hotel. We are very pleased that your stay had been to your satisfaction and forwarded your comments to our team. We wish you a happy New Year and hope that we soon have the opportunity of welcoming you again at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

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Reviewed 21 December 2017 via mobile

We arrived to a warm welcome from the reception staff. We had two rooms but unfortunately I had to change mine as it smelt so much of smoke. All rooms are non smoking so that's down to disrespectful guests. My room was changed. The rooms are spacious and very comfortable. The location is great....the tram and bus lines are directly outside (so easy to and from the airport) and a 10 to 15 minute walk to the cathedral, shops, Xmas markets etc. The staff were so helpful in recommending where to go and places to eat. The breakfast was superb. So much choice from fruit and cereal to bread and cheeses to a hot selection. Thank you for a pleasant stay.

Date of stay: December 2017
Trip type: Travelled with family
Thank lyns3y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M F, General Manager at Mercure Hotel Severinshof Koeln City, responded to this reviewResponded 22 December 2017

Dear Mercure guests, Thank you very much for your kind feedback.
We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. We hope that we soon have the opportunity of welcoming you again at our hotel. Merry Christmas and Best Wishes for 2018. Kind regards, your team from Mercure Hotel Severinshof Köln City

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Reviewed 10 December 2017

Really nice room on the forth floor with a small terrace looking over the city.

The cathedral is in a walking distance from 15 minutes though a nice street full of shops and restaurants,

Really quiet hotel, just renovated.

The workers were not really friendly. For example, I had a jacket with me, which i wanted to leave at the reception for a couple of minutes and i was said directly NO. The didnt want to take my jacket and i had to run once again to my room. Is that really service? Is that why I go to a 4* hotel? Is that why I decide to pay more for being in an international chain hotel with good services and standards?
Small details like this is what shows which hotel is focused on service and which not.

And dont expect a hello or a goodbye from the workers. Guests are invisible for them.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Weltensis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M F, General Manager at Mercure Hotel Severinshof Koeln City, responded to this reviewResponded 19 December 2017

Dear Mercure guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Your remark of the missing friendliness and politeness of our staffs have been noted.
Please rest assured that we have spoken to the concerning staffs and due actions were taken. We appreciate your concerns, and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, your team from Mercure Hotel Seveirnshof Köln City

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Reviewed 5 December 2017

The hotel is appealing, cozy and spacious at the same time. Staff is helpful, everything runs smoothly. Breakfast is particularly good, offering a variety of foods and drinks, making the begining of the day very pleasant.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank pawel_c_lont
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M F, General Manager at Mercure Hotel Severinshof Koeln City, responded to this reviewResponded 7 December 2017

Dear Pawel, Thank you very much for your kind feedback regarding your stay at our hotel. We wish you a nice Christmas time and look forward of welcoming you soon again. Kind regards, your team from Mercure Hotel Severinshof Köln City

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